ROL Cruise customer experience rating 4.7/5 


Based on 2279 reviews

Phoned me back straight away very helpful

20 Sep 2018

Full information quick call back

Helpful service

20 Sep 2018

Helpful. Understanding of the product and explained in detail.

Easy to do

20 Sep 2018

I will recommend the company and certainly look again if I decide to cruise in 2020.

Very helpful and informative looking forward to my cruise

20 Sep 2018

Very helpful and informative looking forward to my cruise

great service

19 Sep 2018

very friendly and helpful sales assistant

Would highly recommend

19 Sep 2018

Excellent service as usual

They really know their stuff

19 Sep 2018

Quickly understood what we were looking for and steered us carefully through the options. Very helpful and informed advice. Of course we will continue to do business with ROL

First booking

19 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies.

Book ROL the dependable specialists

19 Sep 2018

Worry free booking as usual

Excellent customer service

19 Sep 2018

Easy to deal with in relation to cabin size and cabin situation. I forgot to confirm that my cabin was in a quiet area (no noise from disco or theatre) so I rang back. There was just a message so I decided not to leave my number, but a lady picked up my call and rang me yesterday evening. She confirmed that any cabin problems are highlighted on your system so that customers can be advised in advance. I thought this was excellent. In he past we had a cruise with Cunard with a cabin that was right above the entertainment area and no peace until after 1 am every morning!

The Best!!!

19 Sep 2018

Having used ROL many times for Cruises and recently booked another, ROL have consistently provided excellent service. Thoroughly recommended.

Round-trip Bordeaux

Cruise Code: 1006649

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Balcony from:

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Suite from:

£1,975pp

Single from:

£3,950

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 3,950 cruise miles

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Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Ravel

    Your Ship


    Crystal Ravel

    Crystal Cruises

    Crystal Cruises
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  • Bordeaux, France

    Day 1-3

    Bordeaux, France

    20 Nov 2018 to 22 Nov 2018

    Bordeaux is a UNESCO World Heritage Site and it offers everything from breathtaking views and picturesque locations, to incredible museums and churches. Its current shape and form with the classical and neoclassical buildings was heavily influenced by the Age of Enlightenment during the 18th century.

    Destination guide
  • Day 3


    Cruising the Garonne River

    22 Nov 2018

  • Day 3-4


    Cadillac, France

    22 Nov 2018 to 23 Nov 2018

  • Day 4


    Cruising the Garonne River & Gironde Estuary

    23 Nov 2018

  • Day 4-5


    Pauillac, France

    23 Nov 2018 to 24 Nov 2018

  • Day 5


    Cruising the Garonne River & Gironde Estuary

    24 Nov 2018

  • Day 5-6


    Blaye, France

    24 Nov 2018 to 25 Nov 2018

  • Day 6


    Cruising the Gironde Estuary & Dordogne River

    25 Nov 2018

  • Day 6-7


    Libourne, France

    25 Nov 2018 to 26 Nov 2018

  • Day 7


    Cruising the Dordogne & Garonne Rivers

    26 Nov 2018

  • Bordeaux, France

    Day 7-8

    Bordeaux, France

    26 Nov 2018 to 27 Nov 2018

    Bordeaux is a UNESCO World Heritage Site and it offers everything from breathtaking views and picturesque locations, to incredible museums and churches. Its current shape and form with the classical and neoclassical buildings was heavily influenced by the Age of Enlightenment during the 18th century.

    Destination guide

The Ship


One of Crystal’s four new ‘Rhine Class’ river ships, Crystal Ravel will surpass the comforts of home with innovative new features and splendid all-inclusive amenities. Crystal Ravel will welcome just 106 guests each, in striking all-suite accommodations. Sanctuaries of resplendent comfort, each suite boasts expert butler service, plush king-sized beds, Panoramic Balcony-windows, walk-in closets in most suites, lavish bathrooms, and the latest, cutting-edge technologies. Beyond these privileged confines, Crystal’s legendary hospitality unfolds throughout, setting the stage for a journey of magical discovery.

Crystal Ravel


Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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