Based on 565 reviews
27 Apr 2018
Efficient service when booking cruises and also with follow-up queries.
21 Apr 2018
Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.
Thank you for your feedback. We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.
16 Apr 2018
Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!
Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.
I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.
15 Apr 2018
Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.
14 Apr 2018
Helpful, good information, nothing is to much trouble in finding the right holiday.
Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!
14 Apr 2018
The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel
13 Apr 2018
Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.
Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process!
13 Apr 2018
Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.
Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.
12 Apr 2018
Will let you know once we have had our cruise
11 Apr 2018
From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.
Thank you so much for our brilliant review, have a truly magnificent time next year
10 Apr 2018
Easy to contact and get to the right department. Good customer service. Good price comparison.
10 Apr 2018
The whole process was very efficient and effective. the member of staff was terrific.
Cruise Code: 1019614
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Daphne Island (Galapagos)
21 Oct 2018
The cliff shore of the island is home for sea lions, pelicans, blue footed boobies and tropic bird. In addition, large schools of fish can be observed from the zodiac rides.
22 Oct 2018
With its sandy beach and black rock, blue-water grottos this stop offers a taste of Galapagos geology, some great snorkeling, and an opportunity to see shore birds and Galapagos fur seals. Excursion options include a long walk along the shore to the grottos to see fur seals, followed by optional swimming and snorkeling or a shorter coastal walk, and optional swimming and snorkeling.
22 Oct 2018
The landscapes of this small island are visually stunning. It’s the top of an old volcanic cone bathed in crimson. The rocks and sand are hued brilliant red and sit amid coves of clear aqua blue water. A short hike up a steep hill provides for several spectacular overlooks, while you search the high cactus for finches and other birds. A Zodiac ride along the coast is also an option, as guests look for sea lions, fur seals, and birds. A brackish lagoon just behind the landing site sometimes provides an extraordinary opportunity?to get up close and personal with flamingos—a photographer’s dream, when it happens. A swim off the beach or snorkel along the shore afterwards is just the way to end the day.
23 Oct 2018
A prized stop along Isabela’s coastline. It is a sheltered inlet and one of the westernmost points in the Galapagos. A scenic zodiac ride offers excellent wildlife viewing and access to a rich mangrove ecosystem. Blue-footed boobies, pelicans, and nesting flightless cormorants perch on small rocky islands in the Bay. Penguins often pop up when you least expect it and nearby blue-footed boobies dive into the sea like missiles. The Zodiacs carefully cruise into the shallower reaches of the ecosystem to look for rays, sea turtles, and schools of fish. Great blue herons and Galapagos hawks can also be seen within the branches of the mangroves.
Caleta Tagus (Isabela)
23 Oct 2018
Tagus Cove on Isabela has historically provided shelter for wayfarers and was one of the places Charles Darwin visited in 1835. A strenuous hike up the side of a volcanic tuff cone brings us to a wondrous view of Darwin’s Lake, where debate still rages as to the origin of the water (ask your Naturalist). Along the way, finches flit among the trees and the island’s craggy geologic features come into view. A stunning overlook to the other side of the island ends the trail. In addition, experienced snorkelers are availed a deep-water snorkel here and if conditions cooperate, it can be spectacular, filled with sea turtles, fish, penguins, cormorants and the possibility of seeing marine iguanas feeding underwater on algae.
Sullivan Bay, Galápagos
24 Oct 2018
During a volcanic eruption in the early 1900s, this area of Santiago was covered with flowing lava. Today, the hardened fields of black rock create a geologic wonderland
Bartolome Island, Galápagos
24 Oct 2018
Bartolomé Island's barren volcanic landscapes, spatter cones and pinnacle rock make for a unique stop Excursion options include a hike up some 368 stairs ‘to the top' of the volcano, a Zodiac ride and an optional beach swim or snorkel
Las Bachas (Santa Cruz)
25 Oct 2018
A beautiful white sand beach on the northern coast of Santa Cruz Island. The name “Las Bachas” comes from the mispronunciation of the word “barges” by the local population during the 1950s when WWII barges broke their moorings and ran aground on the beach. This is also one of the largest nesting areas of the Pacific Green Sea Turtle in the Galapagos. A short beach walk brings you to a pond to look for flamingos and other shorebirds. Afterwards, this is a fantastic beach to relax, go for a walk, swim, and maybe practice snorkeling.
North Seymour (Galapagos)
25 Oct 2018
North Seymour Island is just north of Baltra and was formed through a series of sporadic uplifts. It took about a million years for the island to reach its current level. Now above the sea, the layers of lava that originally erupted underwater have created a low-lying island packed with wildlife. The island is home to the largest nesting colony of frigatebirds in the Galapagos along with blue-footed boobies, finches, land iguanas, marine iguanas, and sea lions. A hike along shore and into the island’s interior brings you up close and personal to just about everything the island has to offer. You can also choose to go on a short Zodiac ride along the coast to search for fur seals, sea lions, and red-billed tropic birds. And for the more adventurous and experienced, jump in for a deep-water snorkel.
Puerto Baquerizo Moreno, San Cristobal Island
26 Oct 2018
Visit the small waterfront town of Puerto Baquerizo Moreno at your leisure and enjoy time for shopping, relaxing or embark on a walk to view scenic vistas
Punta Pitt, San Cristóbal Island
26 Oct 2018
At the eastern end of San Cristóbal, Punta Pitt is the perfect place to spot a variety of sea birds, such as blue-footed boobies, frigates and more
Puerto Ayora (Santa Cruz)
27 Oct 2018
Santa Cruz is the second-largest island in the Galapagos and home to Puerto Ayora (the largest town in the islands). In 1959, the Ecuadorian government declared all the islands, except areas already colonized, as a national park. In the same year, the Charles Darwin Foundation was founded to promote scientific research and ensure the conservation of the Galapagos. In 1992, the waters surrounding the Galapagos were declared a marine reserve. Here, you have the opportunity to visit a giant tortoise reserve in the lushly vegetated highlands, where the animals roam free in their natural habitat. On another excursion, a short drive through town brings you to the Galapagos Park Service giant tortoise breeding station and the Charles Darwin Research Station. Afterwards there is time to wander through the lovely streets of Puerto Ayora for some shopping.
Celebrity Xpedition - Celebrity Cruises