ROL Cruise customer experience rating 4.8/5 


Based on 4403 reviews

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

Patient,helpful advisor.

18 Feb 2019

We have used them before and there have been no problems. Would use again.

Karen was very knowledgable about our cruise and explained all the criteri.

18 Feb 2019

Very pleasant and helpful, giving us alternative dates for our cruise. Would recommend them again.

Excellent service from sales staff, wold definitely recommend this company.

18 Feb 2019

very good service. Very helpful person who explained things very well.

Karen made the booking go smoothly.

18 Feb 2019

Very friendly staff and helpful all information at her fingertips .

Mediterranean Caprice - Monte Carlo to Lisbon

Cruise Code: 1102250 / Voyage Code: OCY190408

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Outside from:

£1,912pp

Balcony from:

£2,772pp

Suite from:

£4,532pp

Single from:

£3,824

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 9,064 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Serenity

    Your Ship


    Crystal Serenity

    Crystal Cruises

    Crystal Cruises
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  • Monte Carlo, Monaco

    Day 1

    Monte Carlo, Monaco

    08 Apr 2019

    Monaco is an ancient principality steeped in rich and colorful history. Its proud monarchy is presided over by Prince Albert, who assumed the throne after his famed father Prince Rainier died in 2005. Today when gazing on its modern skyline, it is hard to imagine that Monaco endured a turbulent past. Once a Greek settlement conquered by the Romans, it was bought from the Genoese in 1309 by the Grimaldis, who still rule as the world's oldest monarchy. Monaco covers less than one square mile and is known primarily for its Grand Casino.

  • Corsica/Ajaccio, France

    Day 2

    Corsica/Ajaccio, France

    09 Apr 2019

  • Mallorca/Palma de Mallorca, Spain

    Day 3

    Mallorca/Palma de Mallorca, Spain

    10 Apr 2019

    An expansive marina, a city full of history and golden beaches with cerulean waters characterise the welcoming capital of the Balearic Islands archipelago.

    Destination guide
  • Valencia, Spain

    Day 4-5

    Valencia, Spain

    11 Apr 2019 to 12 Apr 2019

    Known as the gateway to the Mediterranean, Valencia’s locals say their coastal home receives more sun than any other Spanish city.

    Destination guide
  • Malaga, Spain

    Day 6-7

    Malaga, Spain

    13 Apr 2019 to 14 Apr 2019

    The southern Spanish city of Malaga has a lot more to offer than a sunny Mediterranean climate. The city where artist Pablo Picasso was born is now regarded as Andalusia’s cultural capital.

    Destination guide
  • Gibraltar, UK

    Day 7

    Gibraltar, UK

    14 Apr 2019

    A British Overseas Territory since 1713, Gibraltar is a pleasant blend of familiar and unique. While the currency and language are the same as back home, this destination has its own character...

    Destination guide
  • Cadiz/Seville, Spain

    Day 8

    Cadiz/Seville, Spain

    15 Apr 2019

    Cadiz has been a popular port, trading post and base for exploration for around 3,000 years and the influence of its varied past makes it a fascinating city to explore.

    Destination guide
  • Lisbon, Portugal

    Day 9-10

    Lisbon, Portugal

    16 Apr 2019 to 17 Apr 2019

    Follow in the footsteps of the world’s greatest explorers as you wind your way through Lisbon’s cobblestone streets. Take in the tree-lined squares, ancient castles and colourful cityscape of Portugal’s capital city.

    Destination guide

The Ship


At 68,870 tons with capacity for 1,070 guests and 655 international crew, Crystal Serenity is classified as a mid-sized ship. Crystal Serenity maintains one of the highest space-per-guest ratios at sea, offering an abundance of space. All guests enjoy ocean view accommodation, many with private verandahs. Crystal Serenity features a multitude of dining venues and public spaces, allowing guests to choose venues that suit them and enjoy Crystal’s truly all-inclusive fares.

Crystal Serenity


Launched: June 2003 | Occupancy: 1,070 passengers

Tonnage: 68,870 tons | Length: 820 ft (249.94 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

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