ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

The Ultra-Luxury Voyage to Alaska & Canada

Cruise Code: 1138446

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Earn up to 9,800 cruise miles

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Your ROL Cruise package


What's included

  • Complimentary beverages in-suite and throughout the ship
  • Open-seating dining
  • Multiple restaurants with diverse cuisine
  • Spacious ultra-luxury suites – almost all with a private veranda
  • Butler service for all suites
  • Gratuities always included
  • Complimentary unlimited Wi-Fi for all suites
  • In-suite 24 hour dining
  • Complimentary transport into town in most ports
  • Refrigerator and bar setup, stocked with your choice of beverage
  • Bvlgari bath amenities
  • Pratesi fine bed linens and down duvet covers
  • Pillow menu
  • Plush Etro slippers and bathrobes
  • State-of-the-art flat-screen HD TVs
  • Interactive media library
  • On board entertainment and enrichment lectures
  • Laundry and dry cleaning service on selected suites
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Silver Shadow

    Your Ship


    Silver Shadow

    Silversea

    Silversea
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  • Vancouver, Canada

    Day 1

    Vancouver, Canada

    14 Jun 2018

    Transfer to the port and embark Silver Shadow for your seven night all-inclusive ultra-luxury voyage

    Destination guide
  • Day 2


    Cruise Inside Passage

    15 Jun 2018

  • Ketchikan, Alaska, USA

    Day 3

    Ketchikan, Alaska, USA

    16 Jun 2018

    Super-scenic Ketchikan sits on the edge of Revillagigedo Island, surrounded by the verdant Tongass National Forest. Its waters are rich with Pacific salmon, a fact which drew native Tlingit and industrial fishermen here, not to mention an abundance of wildlife. Black bears can often be seen catching fish from passing streams, while birds of prey soar over glacial mountains.

    Destination guide
  • Juneau, Alaska, USA

    Day 4

    Juneau, Alaska, USA

    17 Jun 2018

    Migrating whales, rivers of ice and super fresh seafood capture the hearts of its visitors, although Alaska’s capital city also has a strong mining history. Once the sacred territory of the Auke and Taku tribes, Juneau was named after the gold prospector Joe Juneau.

    Destination guide
  • Sitka, Alaska, USA

    Day 5

    Sitka, Alaska, USA

    18 Jun 2018

    Sitka began as a major Tlingit Indian village and was called “Shee Atika,” which translates roughly as “settlement on the outside of Shee.” “Shee” is the Tlingit name of Baranof Island. In 1799, Alexander Baranof, the general manager of the Russian American Company, decided to move his base of operations from Kodiak and set up camp at what is now called Old Sitka, 7.5 miles north of the present-day town. He called the settlement St. Archangel Michael. The Tlingit Indians of the area resisted the occupation and, in 1802, with Baranof away, burned the fort and massacred the Russian settlers. Two years later, Baranof returned and besieged the Indian fort. The Tlingits withdrew and the area was once again in Russian hands. This time, the Russians built the new city on a different site and called it New Archangel. For over six decades, New Archangel was the capital of the Russian empire in Alaska. By 1867, the Alaska colony had become too much of a financial burden to Russia. William Seward, U.S. Secretary of State, negotiated with the Russian Czar to purchase the Territory of Alaska for $7.2 million. The American press scoffed at Seward and the U.S. government for purchasing what they called “Seward's Folly,” “Seward's Icebox,” and “Walrussia.” On October 18, 1867, the Russian flag was lowered at New Archangel and the Stars and Stripes were raised over newly renamed Sitka. The name comes from the Tlingit word “Sheetkah,” which means “in this place.” All Russian citizens living in the former colony were given the opportunity to become American citizens. Many went home, although a few stayed or migrated to California. Sitka remained the capital of the Territory of Alaska from 1867 to 1906, when it was moved to Juneau. The move was a direct result of the gold rush. In plain terms, Sitka did not have any and Juneau did. After the Japanese attack on Pearl Harbor, Sitka became a full-scale naval base. At one time during the war, Sitka had a total population of 37,000. With the end of World War II, however, the city settled into a quieter existence. The biggest boom in modern days for Sitka came in 1959 when the Alaska Lumber and Pulp Company built a pulp mill at Silver Bay, near the city. Today, picturesque Sitka is known for its fishing and of course its many historic attractions.

  • At Sea

    Day 6

    At Sea

    19 Jun 2018

    Super-scenic Ketchikan sits on the edge of Revillagigedo Island, surrounded by the verdant Tongass National Forest. Its waters are rich with Pacific salmon, a fact which drew native Tlingit and industrial fishermen here, not to mention an abundance of wildlife. Black bears can often be seen catching fish from passing streams, while birds of prey soar over glacial mountains.

    Destination guide
  • Victoria, British Columbia

    Day 7

    Victoria, British Columbia

    20 Jun 2018

    This intimate, sophisticated seaside city is the vacation capital of Canada and the premier tourist spot in the Pacific Northwest. Victoria is situated on the southern tip of Vancouver Island and sparkles in one of Canada's mildest climates. This area is the sunniest spot in the province and the gentlest in the country in terms of environment and lifestyle. Victoria's unique character is deeply rooted in its 150-year history. The city's British Colonial heritage is still very much in evidence, but contemporary Victoria has a distinctly Pacific Northwest flavor. Today, Victoria is best known as the capital city of British Columbia, a world-renowned tourism destination.

  • Vancouver, Canada

    Day 8

    Vancouver, Canada

    21 Jun 2018

    Widely regarded as one of the most beautiful spots on earth, it’s no wonder that Vancouver is a popular spot for tourists looking to enjoy some fresh air and vibrant Canadian culture.

    Destination guide

The Ship


Silversea’s Millennium Class ships – Silver Shadow and her sister ship Silver Whisper – are built with proportions slightly larger in size than the two earlier ships, yet retain the same level of genuine hospitality. Third in the Silversea fleet, the Silver Shadow cruise ship introduced guests to the next generation of Silversea cruising while maintaining Silversea’s award-winning, all-suite luxury and trademark intimate ambience.

Silver Shadow


Launched: September 2000 | Occupancy: 382 passengers

Tonnage: 28,258 tons | Length: 610 ft (185.93 m)

Star Rating

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Cabins



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* Terms and Conditions


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