ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Seward (Anchorage), USA to Vancouver, Canada

Cruise Code: 1138483

Loader animation
Loader animation

Retrieving live price information, please wait.

Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 18,000 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary beverages in-suite and throughout the ship
  • Open-seating dining
  • Multiple restaurants with diverse cuisine
  • Spacious ultra-luxury suites – almost all with a private veranda
  • Butler service for all suites
  • Gratuities always included
  • Complimentary unlimited Wi-Fi for all suites
  • In-suite 24 hour dining
  • Complimentary transport into town in most ports
  • Refrigerator and bar setup, stocked with your choice of beverage
  • Bvlgari bath amenities
  • Pratesi fine bed linens and down duvet covers
  • Pillow menu
  • Plush Etro slippers and bathrobes
  • State-of-the-art flat-screen HD TVs
  • Interactive media library
  • On board entertainment and enrichment lectures
  • Laundry and dry cleaning service on selected suites

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

Feefo logo

Overview


From searching for the tiny hummingbird to the mighty Bald Eagle, a wide and varied program is promised. Expert lecturers take you on thrilling excursions to show you the remarkable wildlife, indigenous cultures and magnificent landscapes of these remote lands. As mighty glaciers rise up from the frigid waters and Orcas breach for your camera, experience an Alaskan adventure as never before.

Your Itinerary


Show itinerary as:

Your Ship:

Silver Explorer - Silversea


Day

Port

Date

Due Depart


Day 2

Port :

College Fjord, Columbia Glacier

Date :

26 Aug 2018

Due - Departs :

26 Aug 2018


Day 2

Port :

Esther Passage

Date :

26 Aug 2018

Due - Departs :

26 Aug 2018


Day 3

Port :

Cape St Elias

Date :

27 Aug 2018

Due - Departs :

27 Aug 2018


Day 3

Port :

Ice Bay

Date :

27 Aug 2018

Due - Departs :

27 Aug 2018


Day 4

Port :

Hubbard Glacier, USA

Date :

28 Aug 2018

Due - Departs :

28 Aug 2018


Day 4

Port :

Yakutat

Date :

28 Aug 2018

Due - Departs :

28 Aug 2018


Day 5

Port :

Elfin Cove

Date :

29 Aug 2018

Due - Departs :

29 Aug 2018


Day 5

Port :

Inian Islands

Date :

29 Aug 2018

Due - Departs :

29 Aug 2018


Day 5

Port :

Point Adolphus

Date :

29 Aug 2018

Due - Departs :

29 Aug 2018


Day 7

Port :

Sail Island

Date :

31 Aug 2018

Due - Departs :

31 Aug 2018


Day 7

Port :

Cruise Wrangell Narrows

Date :

31 Aug 2018

Due - Departs :

31 Aug 2018


Day 8

Port :

Metlakatla, USA

Date :

01 Sep 2018

Due - Departs :

01 Sep 2018


Day 9

Port :

Walker Cove

Date :

02 Sep 2018

Due - Departs :

02 Sep 2018


Day 9

Port :

Rudyerd Bay, Misty Fjords

Date :

02 Sep 2018

Due - Departs :

02 Sep 2018


Day 11

Port :

At Sea

Date :

04 Sep 2018

Due - Departs :

04 Sep 2018


Day 12

Port :

Cruise Inside Passage

Date :

05 Sep 2018

Due - Departs :

05 Sep 2018


Day 12

Port :

Alert Bay

Date :

05 Sep 2018

Due - Departs :

05 Sep 2018


The Ship


Silversea’s purpose-built Silver Explorer expedition ship (formerly the Prince Albert II) has been designed specifically for navigating waters in some of the world’s most remote destinations, including both of earth’s polar regions. A strengthened hull with a Lloyd’s Register ice-class notation (1A) for passenger vessels enables Silver Explorer to safely push through ice floes with ease. A fleet of Zodiac boats allows Silversea Expedition guests to visit even the most off-the-beaten path locations and an expert Expedition Team provides insight and understanding to each unforgettable Silver Explorer cruise adventure.

Silver Explorer


Launched: June 2008 | Occupancy: 132 passengers

Tonnage: 6,072 tons | Length: 354 ft (107.90 m)

Star Rating

  • Crown Icon
  • Crown Icon
  • Crown Icon
  • Crown Icon
  • Crown Icon

Cabins



Divider Crest Logo

* Terms and Conditions


Similar Cruises


from £8,100pp
Cabin type: Outside

Vancouver To Seward (Anchorage), AK

Complimentary beverages in-suite and throughout the ship , Open-seating dining , Multiple restaurants with diverse cuisine , Spacious ultra-luxury suites – almost all with a private veranda , Butler…

12 July 2019 | 13 Nights
Silversea : Silver Explorer

Itinerary
Vancouver, Canada, Metlakatla, USA, Ketchikan, Alaska, USA, Petersburg, Alaska, Sail Island, Juneau, Alaska, USA, Inian Islands, Elfin Cove, Kukak Bay, Alaska, USA, Geographic Harbor, Alaska, USA,… ...Read More

from £8,300pp
Cabin type: Outside

Seward (Anchorage), USA to Vancouver, Canada

Complimentary beverages in-suite and throughout the ship , Open-seating dining , Multiple restaurants with diverse cuisine , Spacious ultra-luxury suites – almost all with a private veranda , Butler…

25 August 2018 | 12 Nights
Silversea : Silver Explorer

Itinerary
Seward, Alaska, USA, College Fjord, Columbia Glacier, Hubbard Glacier, USA, Yakutat, Elfin Cove, Inian Islands, Sitka, Alaska, USA, Sail Island, Metlakatla, USA, Ketchikan, Alaska, USA, Prince Rupert,… ...Read More

Price preference

You are currently viewing preference is: Single pricing

Change to Per Person Continue with current preference