ROL Cruise customer experience rating 4.8/5 


Based on 4411 reviews

Excellent customer service

20 Feb 2019

Excellent customer service - far better than trying to do it yourself online!

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

Southern Caribbean from San Juan

Cruise Code: 1155749

Premium Drinks Package for all bookings

All-Inclusive Cruising with NCL

Read more

With Norwegian Cruise Line, the focus is firmly on you, with every effort made to ensure your voyage is exactly what you’ve always dreamed of.

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

GRATUITIES & SERVICE CHARGES INCLUDED*

PREMIUM DRINKS PACKAGE INCLUDED FOR ALL BOOKINGS*

INCREDIBLE EXTRA ADDED BENEFITS FOR SUITES*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 5,079 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Redeem your Cruise Miles for exclusive savings
  • Full board accommodation
  • Freestyle Dining On Board - Dine where & when you like
  • 24-hour dining venue on select ships
  • INCLUDED Junior and youth programmes
  • Fantastic entertainment on board every evening
  • INCLUDED fun aqua parks, modern sports facilities, ropes courses
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


With Norwegian Cruise Line, the focus is firmly on you, with every effort made to ensure your voyage is exactly what you’ve always dreamed of.

Your Itinerary


Show itinerary as:

  • Norwegian Dawn

    Your Ship


    Norwegian Dawn

    Norwegian Cruise Line

    Norwegian Cruise Line
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  • San Juan, Puerto Rico

    Day 1

    San Juan, Puerto Rico

    03 Mar 2019

    Old San Juan has quaint cobblestone streets, colonial Spanish architecture and old El Morro, a 16th-century fortress with arabesque towers. In contrast, New San Juan glitters with opulent resorts and casinos. And if you've been there and done that, do this: head for El Yunque rainforest, whose forested mountains are laced with hiking trails.

  • Day 2


    At Sea

    04 Mar 2019

  • Bridgetown, Barbados

    Day 3

    Bridgetown, Barbados

    05 Mar 2019

    Though technically located in the Atlantic Ocean, this popular Caribbean island is the most easterly of the Lesser Antilles archipelago and a Commonwealth realm.

    Destination guide
  • Fort de France

    Day 4

    Fort de France

    06 Mar 2019

    Discover a tropical taste of the French Riviera in Martinique, a French possession since 1946. Lush vegetation gives rise to the name " island flowers. Browse through the duty-free shops of Fort de France, where you'll find French perfumes, crystal and, of course, plenty of "joie de vivre."

  • Basseterre

    Day 5

    Basseterre

    07 Mar 2019

    Although St. Kitts might be diminutive in size – just 68 square miles – it makes up for it in beauty. There are unspoilt beaches of white or soft black volcanic sand, spectacular mountains with forests, waterfalls and brilliant tropical flowers, and close to the busy little capital, Basseterre, the impressive site of Brimstone Hill Fortress, standing some 700 feet above the Caribbean Sea.

  • St. John's, Antigua

    Day 6

    St. John's, Antigua

    08 Mar 2019

    With its white sand beaches, glimmering blue seas and laid-back locals, Antigua is a quintessentially Caribbean island.

    Destination guide
  • Day 7


    St. Croix, U.S. Virgin Islands

    09 Mar 2019

  • San Juan, Puerto Rico

    Day 8

    San Juan, Puerto Rico

    10 Mar 2019

    Old San Juan has quaint cobblestone streets, colonial Spanish architecture and old El Morro, a 16th-century fortress with arabesque towers. In contrast, New San Juan glitters with opulent resorts and casinos. And if you've been there and done that, do this: head for El Yunque rainforest, whose forested mountains are laced with hiking trails.

The Ship


This year, Norwegian Dawn will take you cruising from Boston to Bermuda in the summer and from Miami to the most desirable destinations in the Southern Caribbean during winter. And, thanks to Freestyle Cruising, you’ll have plenty of time to enjoy all 15 delicious dining choices, 12 fun bars and lounges, the fitness centre and spa, casino, pools and more. Plus, she offers a range of spacious accommodation to suit every size family and budget.

Norwegian Dawn


Launched: December 2002 | Occupancy: 2,340 passengers

Tonnage: 92,250 tons | Length: 958 ft (292.00 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


All gratuities and tips related to the all-inclusive services are included as well as the service charge. A 20% gratuity will automatically be added to guest's accounts for dining options and spa treatments not included in the cruise fare. Please note there will be extra tax charges for drinks in Hawaii and Alaska and these may differ per sailing and per port. Please note the following terms and conditions for guests staying in Haven Suites. $100 on-board spending money is per Suite. It may not be used towards on-board gratuities or pre-purchased activities. Solo travellers receive the same service. 250 minutes free WiFi per Suite. One log-in per Suite. (On Norwegian Breakaway, guests receive an internet package of 250 minutes or 1000 MB of data). Package includes activation fee. Solo travellers receive the same package per Suite. Stateroom categories beginning with the letters H and S. Speciality restaurant package for The Haven and Suite guests (2 years and older) included: 3-9 nights: 3 dinners, 10+ nights: 4 dinners. The speciality restaurant package includes gourmet dining in these global speciality restaurants: Cagney’s Steakhouse, Teppanyaki, Le Bistro, La Cucina, Margaritaville, Moderno Churrascaria, Los Lobos and Q. Number of dinners as per table. 20% gratuity included.Cover charges for above mentioned speciality restaurants are included; number of dinners as per table. One main course per person at Cagney's and Le Bistro restaurants included. Additional main courses will be charged at US $ 10 per person and course. The Haven & Suite guests may choose to dine in the following venues as part of their speciality dining package for reduced upcharges: Ocean Blue, Bayamo, entertainment dinner at Spiegel Tent resp. Illusionarium, Sushi, Pincho, Raw Bar. Products of Food Republic, Bake Shop, Ice Cream Bar, Gelato, speciality items in the main and Asian restaurants, seafood items in the Raw Bar, special occasion/holiday menus (New Year's, Christmas, etc.), Jazz Brunch, Wine Lovers and Murder Mystery lunches are not included. Free up to $500 on board spend is based on two sharing and is tiered depending on stateroom grade booked, when booked before 8.30pm 30th November 2018. Offer is not applicable on guarantee fares, please enquire at time of booking. Please note, fares exclude taxes and fares. E&OE.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

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