ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Bahamas & Florida, Round-trip New York

Cruise Code: 1159195

All-Inclusive Cruising with Norwegian Cruise Line

Plus WiFi Included for Haven Suites

All-Inclusive Cruising with NCL

Enjoy all-inclusive cruising with Norwegian Cruise Lines

GRATUITIES & SERVICE CHARGES INCLUDED*

FAMILY-FRIENDLY*

PREMIUM BRANDED DRINKS*

WIFI FOR HAVEN SUITES*

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Inside from:

£1,991pp

Outside from:

£2,051pp

Balcony from:

£2,251pp

Suite from:

£2,321pp

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 4,642 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Family-friendly cruising
  • Free Wi-fi when booking a Haven Suite or above
  • Full board accommodation
  • Freestyle Dining On Board - Dine where & when you like
  • 24-hour dining venue on select ships
  • Premium Drinks Package
  • Fantastic entertainment on board every evening
  • All on board gratuities and service charges

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Norwegian Gem

    Your Ship


    Norwegian Gem

    Norwegian Cruise Line

    Norwegian Cruise Line
    View
  • New York

    Day 1

    New York

    21 Jul 2018

    From the Statue of Liberty to Broadway theatres, you’re spoilt for choice for things to see and do in the Big Apple.

    Destination guide
  • Day 2


    At Sea

    22 Jul 2018

  • Day 3


    Orlando

    23 Jul 2018

    This is the place to shuttle from one exciting port to the next. Visit nearby Kennedy Space Centre for a day of inspiring and educational exhibits. Amuse yourself at any one of the world-class theme parks. Or spend the day watching for alligators from an airboat.

  • Great Stirrup Cay

    Day 4

    Great Stirrup Cay

    24 Jul 2018

    Great Stirrup Cay is NCL’s private Bahamian island, home to sandy beaches, palm trees and clear waters in a peaceful cove… and you, for one day of sheer beachside indulgence. Snooze the day away in a hammock, enjoy an island barbecue, take out a kayak or sailboat and check out the local inhabitants – schools of madly colourful fish – on a guided snorkelling tour over the reef.

    Destination guide
  • Nassau

    Day 5

    Nassau

    25 Jul 2018

    The capital city of The Bahamas is Nassau, found on New Providence Island. A captivating fusion of old and new, the historic heritage of this island is sure to capture your heart.

    Destination guide
  • Day 6-7


    At Sea

    26 Jul 2018 to 27 Jul 2018

  • New York

    Day 8

    New York

    28 Jul 2018

    From the Statue of Liberty to Broadway theatres, you’re spoilt for choice for things to see and do in the Big Apple.

    Destination guide

The Ship


This sparkling cruise ship is the perfect choice for cruising the Bahamas & Florida, the Caribbean or from New York to Bermuda. From a chic, four-lane bowling alley to tons of dining choices and the freedom of Freestyle Cruising, Norwegian Gem has it all. Chill out by the pool, get lucky in the casino, unwind at the spa, and make the kids happy with our water slides, Wii™ games and lots more. Accommodation ranges from luxury multi-room Villas to romantic suites and spacious, affordable staterooms.

Norwegian Gem


Launched: October 2007 | Occupancy: 2,394 passengers

Tonnage: 93,530 tons | Length: 965 ft (294.14 m)

Star Rating

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Cabins


Inside


Family Inside

Family Inside


These Inside Staterooms are the most affordable way for your family to cruise. With room for up to four guests, you'll have two lower beds that convert into a queen-size bed and pull down beds sleep two more.

Mid-Ship Inside

Mid-Ship Inside


With room for up to four guests, these Inside Staterooms come with two lower beds that convert into a queen-size bed and pull down beds to accommodate two more. These staterooms are mid-ship, so you'll have easy access to everything on board.

Mid-Ship Inside

Mid-Ship Inside


These Inside Staterooms are on lower decks and are mid-ship accommodations. You'll have easy access to everything on board, and room for up to four guests. Includes two lower beds that convert into a queen-size bed and pull down beds to sleep two more.

Inside

Inside


These Inside Staterooms are the most affordable way to cruise. There's room for up to four guests and they include two lower beds that convert into a queen-size bed.

Guarantee Inside

Guarantee Inside


These Inside Staterooms are the most affordable way to cruise. There's room for up to four guests and they include two lower beds that convert into a queen-size bed.

Outside


Mid-Ship Oceanview Porthole Window

Mid-Ship Oceanview Porthole Window


Up to four guests can stay in these Oceanview Staterooms. They include two lower beds that convert into a queen-size bed and pull down beds that sleep two more, as well as a porthole to enjoy the view. These staterooms are mid-ship accommodations, which means you'll have easy access to everything on board.

Obstructed Oceanview

Obstructed Oceanview


These Oceanview Staterooms sleep up to four guests and have either a picture window or porthole, with an obstructed view. Two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests.

Oceanview Picture Window

Oceanview Picture Window


These Oceanview Staterooms are lower deck accommodations and can sleep up to three guests. Includes two lower beds that convert into a queen-size bed and additional bedding to accommodate an additional guest, in addition to the big picture window..

Family Oceanview Picture Window

Family Oceanview Picture Window


You can comfortably fit up to four guests in these staterooms, making them perfect for families. You'll enjoy an amazing view from the big picture window. Two lower beds convert into a queen-size bed and additional bedding to accommodate up to two more guests.

Guarantee Oceanview

Guarantee Oceanview


These Oceanview Staterooms sleep up to four guests and have either a picture window or porthole, with an obstructed view. Two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests.

Oceanview Picture Window

Oceanview Picture Window


These Oceanview Staterooms have enough room for up to three guests. They include two lower beds that convert into a queen-size bed and a pull down bed that accommodates an additional guest. You'll also have an amazing view to enjoy from your big picture window, along with room service and many more amenities.

Oceanview Porthole Window

Oceanview Porthole Window


Up to four guests can stay in these Oceanview Staterooms. Includes two lower beds that convert into a queen-size bed and additional bedding to accommodate up to two more guests, as well as a porthole to enjoy the view.

Mid-Ship Oceanview Picture Window

Mid-Ship Oceanview Picture Window


Up to three guests can stay in these Oceanview Staterooms. They include two lower beds that convert into a queen-size bed and a pull down bed that can sleep one more, as well as a picture window to enjoy the view. These staterooms are mid-ship accommodations, which means you'll have easy access to everything on board.

Balcony


Aft-Facing Balcony

Aft-Facing Balcony


You'll enjoy every inch of these staterooms, with enough space to sleep up to four guests. The two lower beds can be converted into a queen-size bed & the convertible sofa pulls out to sleep two more. You'll also have a sitting area & floor-to-ceiling glass doors on to a private balcony. Because these are aft-facing, the view from your balcony is amazing & truly unforgettable.

Mid-Ship Balcony

Mid-Ship Balcony


These mid-ship staterooms sleep up to four guests and come with two lower beds that convert into a queen-size bed and a convertible sofa pulls out to sleep two more. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony with a great view. Because they are mid-ship, you'll have easy access to everything on board.

Balcony

Balcony


These staterooms sleep up to four guests and come with two lower beds that convert into a queen-size bed and a convertible sofa pulls out to sleep two more. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony.

Balcony

Balcony


These staterooms sleep up to four guests and come with two lower beds that convert into a queen-size bed and a convertible sofa pulls out to sleep two more. They include a sitting area and floor-to-ceiling glass doors that open to a private balcony.

Guarantee Balcony

Guarantee Balcony


These staterooms sleep up to four guests and come with two lower beds that convert into a queen-size bed and a convertible sofa pulls out to sleep two more. They include a sitting area and floor-to-ceiling glass doors that open to a private balcony.

Family Balcony

Family Balcony


These connecting staterooms are great family accommodations. You can bring the whole family, with room for up to four guests. They feature two lower beds that convert into a queen-size bed and a convertible sofa to sleep two more, as well as a sitting area and floor-to-ceiling glass doors that open to a private balcony.

Family Balcony

Family Balcony


These staterooms are perfect if you want to bring the whole family. With room for up to four guests, there are two lower beds that convert into a queen-size bed and a convertible sofa sleeps two more. Also includes a sitting area and floor-to-ceiling glass doors that open to a private balcony.

Suite


Owner's Suite with Large Balcony

Owner's Suite with Large Balcony


These Owner's Suites are a truly luxurious way for you to get away. They include a separate bedroom with a king-size bed & luxury bathroom with bath & separate shower, in addition to the living room, dining room & large private balconies with incredible views. Sleeps up to two & guests receive access to the private courtyard area. Includes butler & concierge service.

Penthouse with Large Balcony

Penthouse with Large Balcony


Perfect for a romantic getaway, you will fall head over heels for these fabulous Penthouses. Sleeps up to four, with a bedroom with queen-size bed and luxury bath and shower, in addition to the living area, dining area and large private balcony. Includes butler and concierge service.

Mini-Suite with Balcony

Mini-Suite with Balcony


Up to four guests can stay in these Mini-Suites that come with a sitting area, luxury bathroom with shower, two lower beds that convert into a queen-size bed and additional bedding to sleep two more guests. Not to mention you'll have a private balcony to enjoy the incredible view.

2-Bedroom Family Suite with Balcony

2-Bedroom Family Suite with Balcony


These Penthouses are perfect for your whole family. Up to six guests can stay in these luxurious Penthouses that include a bedroom with a queen-size bed & a separate children's bedroom. In addition to the living area, dining area, private balcony & luxury bathroom with separate shower. Includes butler & concierge service.

Mid-Ship Mini-Suite with Balcony

Mid-Ship Mini-Suite with Balcony


With room for up to four guests, you'll love these Mini-Suites. They include two lower beds that convert into a queen-size bed as well as a sitting area, luxury bathroom with shower, additional bedding to sleep two more guests and a private balcony with a great view. Because they are mid-ship, you'll have easy access to everything on board.

2-Bedroom Family Villa with Balcony

2-Bedroom Family Villa with Balcony


Up to six guests can enjoy these Villas that are perfect if you want to bring the kids. They have one bedroom with a queen-size bed & a luxury bathroom with bath & separate shower, as well as a separate children's bedroom. Also a living area, dining area & private balcony. You will also have access to the private courtyard area. Includes butler & concierge service.

Guarantee Mini-Suite

Guarantee Mini-Suite


Up to four guests can stay in these Mini-Suites that come with a sitting area, luxury bathroom with shower, two lower beds that convert into a queen-size bed and additional bedding to sleep two more guests. Not to mention you'll have a private balcony to enjoy the incredible view.

Deluxe Owner's Suite with Large Balcony

Deluxe Owner's Suite with Large Balcony


Enjoy the perfect escape in the Deluxe Owner's Suites. With a living room, dining room, wall of windows & separate bedroom with king-size bed & luxury bathroom, you will have an unforgettable experience in this suite. Plus access to the private courtyard area. Not to mention the large balcony & amazing view. Includes butler & concierge service.

Courtyard Penthouse with Balcony

Courtyard Penthouse with Balcony


These Courtyard Penthouses make for an amazing cruising experience. They sleep three, with a bedroom featuring a queen-size bed, luxury bathroom with bath & separate shower, & additional bedding to sleep one more guest. Also a living area, dining area, private balcony & access to the private courtyard area. Includes butler & concierge service.

Aft-Facing Mini-Suite with Balcony

Aft-Facing Mini-Suite with Balcony


These Mini-Suites sleep up to four guests, making them ideal if you want to bring the kids. They have two lower beds that convert into a queen-size bed as well as a sitting area, luxury bathroom with shower and additional bedding to sleep two more guests. Because they are aft-facing suites, the view from your private balcony is truly amazing.

3-Bedroom Garden Villa

3-Bedroom Garden Villa


These amazing Villas sleep up to eight with three separate bedrooms, each with a king- or queen-size bed and luxury bathroom. With a living room, dining room and incredible private garden with hot tub, you will have more than enough space to spread out and unwind. You'll also have access to the private courtyard area. Includes butler and concierge service.

Penthouse with Large Balcony

Penthouse with Large Balcony


These incredible Penthouses sleep two, with a bedroom with queen-size bed and luxury bathroom and shower. Also includes a living area, dining area and large private balcony that offers an amazing view. Includes butler and concierge service.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Norwegian Cruise Line and Reader Offers Limited Agency Terms of Business apply. This offer applies to new bookings only. Staterooms are subject to availability at the time of booking. Reader Offers Ltd fares may be withdrawn at any time. Fares are per person based on two adults sharing a stateroom. Drinks of up to $15 per serving are included for all guests in the stateroom. Guests will also receive 20% discount on wine by the bottle and in addition charged an 18% gratuity and specialty service charge. Guests under the age of 21 will receive a soda package. Certain exclusions apply. Gourmet dining is for suites and Haven Suites only and number of speciality meals are subject to the length of the cruise. Please note some staterooms may have a restricted view. Gratuities will be complimentary for staterooms and all passengers within those cabins. Normal Cruise Miles terms and conditions apply. E&OE

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