ROL Cruise customer experience rating 4.8/5 


Based on 4403 reviews

Excellent customer service

20 Feb 2019

Excellent customer service - far better than trying to do it yourself online!

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

Alaskan Grandeur - Round-Trip Vancouver

Cruise Code: 1174293 / Voyage Code: OCS190810

  • Duration: 10nts
  • Departs: 10 Aug 2019 Alternative sailing dates
  • Sails from: Vancouver, British Columbia, Canada
  • Flights and transfers: not inc
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Outside from:

£3,486pp

Balcony from:

£4,856pp

Suite from:

£10,001pp

Single from:

£6,972

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 20,002 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Symphony

    Your Ship


    Crystal Symphony

    Crystal Cruises

    Crystal Cruises
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  • Vancouver, British Columbia, Canada

    Day 1

    Vancouver, British Columbia, Canada

    10 Aug 2019

    Widely regarded as one of the most beautiful spots on earth, it’s no wonder that Vancouver is a popular spot for tourists looking to enjoy some fresh air and vibrant Canadian culture.

    Destination guide
  • Day 2


    Inside Passage

    11 Aug 2019

  • Ketchikan, Alaska, USA

    Day 3

    Ketchikan, Alaska, USA

    12 Aug 2019

    Super-scenic Ketchikan sits on the edge of Revillagigedo Island, surrounded by the verdant Tongass National Forest. Its waters are rich with Pacific salmon, a fact which drew native Tlingit and industrial fishermen here, not to mention an abundance of wildlife. Black bears can often be seen catching fish from passing streams, while birds of prey soar over glacial mountains.

    Destination guide
  • Juneau, Alaska

    Day 4

    Juneau, Alaska

    13 Aug 2019

    Migrating whales, rivers of ice and super fresh seafood capture the hearts of its visitors, although Alaska’s capital city also has a strong mining history. Once the sacred territory of the Auke and Taku tribes, Juneau was named after the gold prospector Joe Juneau.

    Destination guide
  • Skagway, Alaska

    Day 5

    Skagway, Alaska

    14 Aug 2019

    Discover the flavor of the gold rush era in Skagway. In its heyday, this atmospheric frontier town was the largest in Alaska. During the height of the gold boom, Skagway was known as the gateway to the goldfields, and its population went from 2 to 10,000 in a single year. At one time it boasted 80 saloons and was known as the "roughest town on earth." Although its population is now less than 1,000, its rip-roaring past will come alive as you stroll along Broadway or browse through the Trail of '98 Museum's outstanding collection of memorabilia.

  • Day 6


    Glacier Bay Cruising

    15 Aug 2019

  • Sitka, Alaska

    Day 7

    Sitka, Alaska

    16 Aug 2019

    The symmetrical cone of Mount Edgecumbe and countless green-tufted islands welcome Crystal Symphony to picturesque Sitka. In its heyday, it was referred to as the "Paris of the Pacific" and knew great prosperity. Although founded by Alexander Baranof in 1799, it wasn't until 1867, when Alaska was purchased by the United States, that the Stars and Stripes replaced the Russian flag. As Russia's former capital in the New World, Sitka still retains its exotic heritage, boasting proud architecture and unique historical sites.

  • Prince Rupert

    Day 8

    Prince Rupert

    17 Aug 2019

  • Day 9


    Inside Passage

    18 Aug 2019

  • Victoria, British Colombia

    Day 10

    Victoria, British Colombia

    19 Aug 2019

    Discovered by Captain Cook over two centuries ago, the lovely city of Victoria has successfully nurtured its English ambiance and heritage. Wonderful legacies are preserved with bright red double-decker buses and the delicious tradition of high tea. Shops brim with tartans, china, silver and antiques. From the landmark Empress Hotel to the impressive Parliament Buildings, city streets are filled with gracious architecture. A glorious profusion of colorful flowers abounds within the hanging baskets on every lamppost and at the world-famous Butchart Gardens. Victoria is an atmospheric city which brims with old-world

  • Vancouver, British Columbia, Canada

    Day 11

    Vancouver, British Columbia, Canada

    20 Aug 2019

    Widely regarded as one of the most beautiful spots on earth, it’s no wonder that Vancouver is a popular spot for tourists looking to enjoy some fresh air and vibrant Canadian culture.

    Destination guide

The Ship


Emerging from its longest-ever makeover, Crystal Symphony will feature more innovative dining options with expanded specialty venues and open-seating, more state-of-the-art technologies including free, unlimited Wi-Fi, and spacious new suites and penthouses. Replacing existing staterooms, the newly added accommodations will reduce guest capacity to further increase the ships’ already generous service and space ratios to be among the loftiest in luxury travel. Crystal Symphony’s Seabreeze Deck 9 will welcome two new suite categories — Seabreeze Penthouse Suites (SP) and Seabreeze Penthouses (SH) — each offering the same square footage as the ship’s current penthouse categories, but with cutting-edge enhancements that herald of things to come: large, luxury showers with body jets instead of bathtubs, and a unique entryway connecting two Seabreeze Penthouses to create a seamless, accommodation for families and friends. From its award-winning fare of Michelin-level envy to hosting Nobu Matsuhisa’s only sea-going restaurants, the Evolution of Crystal Luxury promises more dining experiences to tempt the most discriminating palates, with the added luxury of menu enhancements at Prego, family-style, Chinese-inspired al fresco dining at Silk, and open seating, too. From free unlimited Wi-Fi to a dedicated guest Internet portal and an industry-first showing of premiere and Oscar-nominated movies, Crystal is evolving the personal travel experience to even greater realms with a number of exciting high-tech features.

Crystal Symphony


Launched: March 1995 | Occupancy: 848 passengers

Tonnage: 51,044 tons | Length: 781 ft (238.05 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

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