ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Rhine Highlights - Amsterdam to Basel

Cruise Code: 1183501

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Suite from:

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Single from:

£4,590

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 4,590 cruise miles

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Your ROL Cruise package


What's included

  • Scenic Freechoice – a choice of sightseeing activities throughout your journey
  • Scenic Enrich experiences – unforgettable and exclusive events
  • Scenic Sundowners – exclusive hosted cocktails in a stunning location (on selected sailings)
  • Fly from a selection of UK airports
  • All-inclusive luxury river cruising on board a 5 star Scenic Space-Ship
  • Butler service for all guests (excludes Russia)
  • Complimentary premium branded beverages all day, everyday (excludes Russia)
  • The freedom of e-bikes (excludes Asia, Russia and Portugal)
  • Expert local guides
  • All tipping and gratuities
  • Up to six dining options, from casual to fine dining
  • Exclusive Scenic Tailormade GPS for self-guided touring (excludes Asia, Russia and Portugal)
  • Authentic local entertainment
  • Cruise Directors to guide and assist
  • Complimentary wi-fi (excludes Asia)
  • Overseas transfers

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Sweep across the heart of Europe on the illustrious Rhine River, one of the great passageways of the continent. From its source in the Swiss Alps to its mouth at the North Sea, the Rhine flows through six countries, introducing you to a collection of unforgettable sights and experiences — from the majestic Rhine Gorge to the medieval splendour of Heidelberg and Rüdesheim. Your time on this ageless waterway begins in the Netherlands, where you’ll enjoy the countless highlights of Amsterdam and the unique customs of Volendam and Edam. Cologne beckons with its exquisite Gothic cathedral, whilst the historic allure of Cochem is yours to discover during a stop in Koblenz. After travelling through the Black Forest, you’ll arrive at Basel, before returning to the UK.

Your Itinerary


Show itinerary as:

  • Scenic Jewel

    Your Ship


    Scenic Jewel

    Scenic River Cruises

    Scenic River Cruises
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  • Amsterdam, Netherlands

    Day 1-2

    Amsterdam, Netherlands

    25 Jun 2018 to 26 Jun 2018

    Although equally famous for its rebellious contemporary edginess, Amsterdam is a picturesque city with a fascinating history and rich artistic heritage.

    Destination guide
  • Cologne, Germany

    Day 3

    Cologne, Germany

    27 Jun 2018

    The romantic Rhine River flows down from the Swiss Alps and meanders its scenic route through central and Western Europe until it reaches the North Sea. Historically significant for centuries, a Rhine River cruise means sighting waterfront castles and fortresses, medieval bridges and fairy-tale villages, hilly vineyards and stunning landscapes.

    Destination guide
  • Koblenz

    Day 4

    Koblenz

    28 Jun 2018

    The romantic Rhine River flows down from the Swiss Alps and meanders its scenic route through central and Western Europe until it reaches the North Sea. Historically significant for centuries, a Rhine River cruise means sighting waterfront castles and fortresses, medieval bridges and fairy-tale villages, hilly vineyards and stunning landscapes.

    Destination guide
  • Rudesheim, Germany

    Day 5

    Rudesheim, Germany

    29 Jun 2018

    Well known for its winemaking, Rudesheim is a Rhine Valley town so well known for its winemaking that the town’s medieval Brömserburg Castle also houses a wine museum inside its walls

    Destination guide
  • Mannheim

    Day 6

    Mannheim

    30 Jun 2018

    The romantic Rhine River flows down from the Swiss Alps and meanders its scenic route through central and Western Europe until it reaches the North Sea. Historically significant for centuries, a Rhine River cruise means sighting waterfront castles and fortresses, medieval bridges and fairy-tale villages, hilly vineyards and stunning landscapes.

    Destination guide
  • Breisach

    Day 7

    Breisach

    01 Jul 2018

    Breisach is a picturesque town on Germany’s south west border with France. Populated with quaint, colourful houses the town’s skyline is dominated by St. Stephansmünster cathedral

    Destination guide
  • Basel

    Day 8

    Basel

    02 Jul 2018

    Basel is a beautiful medieval city in northwest Switzerland which centres around the Marktplatz and features stunning examples of old and new architecture.

    Destination guide

The Ship


Scenic Crystal, Jewel and Jade were the sixth, seventh, and eighth ships to join our fleet of luxury Space-Ships respectively. All three river cruise ships feature our signature Scenic Sun Lounges, as well as newly designed cabins and suites. Every Scenic European river cruise begins aboard one of our boutique vessels or custom-built Space-Ships, so named for their spacious guest cabins, dining, and entertaining areas. Each of these four-deck Scenic Space-Ships includes numerous dining and sightseeing areas, as well as a lounge and bar area that offers panoramic views. Additionally, guests can retreat to the wellness center, which is equipped with a beauty salon, and massage rooms. These ships are noteworthy for their luxury suites, which are outfitted with sun lounges, 32-inch high-definition TVs, and complimentary wireless internet access. With four sumptuous decks boasting a selection of private suites and public lounge and dining venues, every aspect of Scenic Crystal, Jade and Jewel has been carefully considered to be easily navigable and wonderfully luxurious. We set the benchmark for the standard of suites on board, the most spacious on any European vessel. From a Standard Suite to the Royal Panorama Suites, guests will find the ultimate in all-inclusive luxury. Luxury, space, views, they’re all included. Luxury focused innovation and design mean Scenic is a class leader delivering the ultimate in European river cruising on our state-of-the-art Space-Ships. With the largest suites on the rivers, a staff-to-guest ratio of 1:3, a wellness area and gym, Wi-Fi internet, e-bikes to explore, all included in the price you pay, you’ll never want for anything else. Introduced to the Scenic dynasty in 2012; Scenic Crystal, Jewel and Jade set a new benchmark in luxury travel upon entering service in Europe. Since then, they’ve been attentively upgraded to bring them in line with newer members of the fleet, offering enhanced comfort, luxury and technological innovation without forgoing the charm that made our ships so popular with previous guests.

Scenic Jewel


Launched: January 2012 | Occupancy: 169 passengers

Tonnage: 2,721 tons

Star Rating

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Cabins



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* Terms and Conditions


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