ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Fjordland

Cruise Code: 1186381

Incredible Savings with Cruise & Maritime

The Summer 2018 Savings Promotion

Savings of up to an incredible 60% on selected sailings

FREE CABIN UPGRADES*

INCREDIBLE SAVINGS*

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Earn up to 3,978 cruise miles

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Your ROL Cruise package


What's included

  • Incredible savings
  • Free cabin upgrades
  • Comfortable cabin accommodation
  • Full board cruising plus afternoon teas and late night snacks
  • Welcome and farewell Captain’s cocktail
  • Stylish entertainment, cabarets and popular classical interludes
  • Daytime activity programme
  • Guest speakers and daytime activities
  • Club Class - meet like minded passengers for games of bridge, cards, backgammon and more
  • Wide range of leisure facilities to enrich your time on board
  • Sterling on board
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Columbus

    Your Ship


    Columbus

    Cruise & Maritime Voyages

    Cruise & Maritime Voyages
    View
  • London Tilbury

    Day 1

    London Tilbury

    24 Aug 2018

    Choose from a selection of cruise lines such as Cruise & Maritime and set sail to some of the much-loved destinations of the world without the hassle of flying

    Destination guide
  • Day 2


    At Sea

    25 Aug 2018

  • Day 3


    Eidfjord, Norway

    26 Aug 2018

    The eastern end of Hardangerfjord forms into the Eidfjord and the small town of the same name provides the gateway to the Hardangervidda Mountain Plateau. Here you will find some of the most spectacular scenery in Norway with literally thousands of square miles of glaciers, spectacular lakes and large stocks of reindeer.

  • Day 3


    Cruising Hardangerfjord, Norway

    26 Aug 2018

  • Geiranger, Norway

    Day 4

    Geiranger, Norway

    27 Aug 2018

    This pretty village nestles at the tip of perhaps Norway’s most photographed, if not most renowned, fjord. The voyage along the fjord passing such famous waterfalls as De Syv Søstre (The Seven Sisters) is spectacular whilst Geiranger has a charm all of its own.

  • Day 4


    Cruise Geirangerfjord

    27 Aug 2018

  • Olden, Norway

    Day 5

    Olden, Norway

    28 Aug 2018

    Nestled in a pocket of land at the mouth of the Oldeeva River, Olden is a stunning example of the magic of Norwegian villages.

    Destination guide
  • Day 5


    Cruise Nordfjord

    28 Aug 2018

  • Bergen, Norway

    Day 6

    Bergen, Norway

    29 Aug 2018

    Amidst rolling mountains and striking fjords, is vibrant Bergen. Founded more than 900 years ago, with roots in the Viking Age, the once-capital of Norway exudes dynamic charm.

    Destination guide
  • Day 7


    At Sea

    30 Aug 2018

  • London Tilbury

    Day 8

    London Tilbury

    31 Aug 2018

    Choose from a selection of cruise lines such as Cruise & Maritime and set sail to some of the much-loved destinations of the world without the hassle of flying

    Destination guide

The Ship


At 63,786grt, with a draft of 8.20 metres and overall length of nearly 250 metres, Columbus was purpose built for deep sea ocean cruising and we believe is ideally suited to the type of exciting scenic cruise programme we operate. She underwent an extensive refit in August 2015 and will be upgraded further in April 2017 before the start of her maiden CMV season. Columbus has 775 passenger cabins including 64 de luxe balcony cabins and junior suites which will please many of our customers who have been asking for more balcony accommodation. Following the successful trial on board Magellan, and recognising the needs of single travellers, 150 cabins will be allocated for solos.

Columbus


Occupancy: 1,400 passengers

Tonnage: 63,786 tons

Star Rating

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Cabins



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* Terms and Conditions


Prices are per person based on two adults sharing a cabin, except single cabins. Offer advertised is subject to availability at the time of booking. Prices advertised may increase or be withdrawn at any time. Booking conditions of South Quay Travel & Leisure Ltd t/a Cruise & Maritime Voyages and Reader Offers Limited Agency Terms of Business apply. Offer advertised applies to new bookings only. Savings are based on two adults sharing a cabin and is based on the difference between the Reader Offers Ltd standard fare and the current selling fare. Northern lights sighting are not guaranteed. Gratuities of £5pp per night will be debited to your on board account. Normal Cruise Miles terms and conditions apply. E&OE.

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