ROL Cruise customer experience rating 4.7/5 


Based on 2699 reviews

Thanks to a very helpful employee of ROL

20 Oct 2018

I was called initially to cancel a holiday booked for Nov. 2019 which was to celebrate our 50th wedding anniversary. We were going to Myanmar which had long been a dream for us. On hearing our disappointment, Shannon Crick, who called us pulled out all the stops to find an alternative which she did. We were unable to have the same dates, but are very pleased to be going. Not so happy about additional costs, but we have accepted this. Well done to Shannon

Professional and friendly the perfect mix

19 Oct 2018

Very helpful very professional.

Excellent service.

19 Oct 2018

Very efficient and professional gave us all the information that we needed to book our cruise. Explained everything in detail all in all a very pleasant experience.

They take time to ensure you are completely happy with your choices 🤩😍😎

19 Oct 2018

The customer service team were caring making sure that they understood what my request was and processing that request in a very effecient way. All though you cannot see them you get the feeling that it is service with a smile and no request is too much trouble. I woukd definatley and infact do recommend ROL

ROL CRUISE`S SERVICE IS FIRST CLASS

19 Oct 2018

They explained ,the booking procedure clearly and I was able to pay the £600 deposit in two half's .

Great service

19 Oct 2018

Friendly,efficient and informative.

😃😃😃

19 Oct 2018

Excellent service from Jo and very helpful. I came away fully satisfied that I achieved a great holiday deal.

Prompt, polite and helpful.

19 Oct 2018

Prompt, polite and helpful.

Brilliant communication skill

19 Oct 2018

So far so good . . . COMMUNICATION WISE . ALL INFOS SUPPLIED . I am just looking for the actual services in the cruise .

I gave you 5 stars !!!

19 Oct 2018

Very helpful, informative and someone who cared.

Excellent service

18 Oct 2018

Yes I would recommend ROL cruise for their excellent service not only on our original booking but with our transfer of 2020 cruise to 2019.

Well worth the telephone call.

18 Oct 2018

The cruise we inquired about was booked with no problems, all our queries were solved. Having dealt with Readers Offers in the past I knew I would get satisfaction.

Great service

18 Oct 2018

Phoned to book and the staff were very helpful. I opted to receive all the holiday information by post and it arrived within a couple of days. Would definitely book with them again.

Best service ever

18 Oct 2018

It was exceptional service as we changed a few things and it was no trouble. Gerald was the representative.

Canary Islands & Madeira Winter Warmth

Cruise Code: 1186867 / Voyage Code: L1901

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 1,399 cruise miles

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Your ROL Cruise package


What's included

  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • All evening entertainment, including cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


The sunshine and scenery of beautiful Macaronesian islands awaits you on this relaxing and rejuvenating winter escape. As the new year begins you’ll discover golden beaches, breathtaking natural wonders and stunning landscapes, and enjoy 14 nights on board Balmoral – a wonderful way to recover from the fun, excitement, stress and strain of the hectic festive period. The first of five gorgeous islands on your itinerary is Madeira. With its lush landscapes and vibrant botanical gardens, the Portuguese ‘garden island’ begs to be explored. You could take in the floral scenes of the fragrant Monte Palace Tropical Garden, which is accessed by cable car from Funchal; or perhaps explore the unique Levada trails and uncover lush-green scenery and incredible vistas. In the Canaries you’ll experience the very best of this sun-soaked archipelago with calls into four inviting islands. On the ‘pretty island’ of La Palma, you’ll have the chance to see the soaring San Antonio Volcano; or savour a taste of the island’s local wines at the welcoming town of Fuencaliente on tours from Santa Cruz, while Santa Cruz de Tenerife is your gateway to the countless highlights of the largest Canary Island. The mysterious Pyramids of Güímar are the perfect place to while away a couple of hours in the sunshine; and riding a cable car up mighty Mount Teide – Spain’s highest peak – is an unforgettable experience. Of course, a full day in Tenerife will afford time to relax on the island’s glorious beaches too. In Gran Canaria – an island renowned for its year-round tropical climate – you can take in the mix of fine architecture in Las Palmas’ charming Vagueta district; or delve deeper to discover picturesque towns such as Puerto de Mogán and Santa Brígida, boasting pretty streets lined with eucalyptus and flower-adorned houses. Alternatively you might prefer to unwind on the oasis-like sands of Maspalomas Beach. Whatever you choose to do you’re sure to forget about the cold, wet weather back home as you bask in the soothing warmth. A short stop at Gran Tarajal on the island of Fuerteventura will offer you your final chance to sample the authentic Canarian culture, or simply enjoy a couple of hours of sunbathing. Before and after your island-hopping adventures Balmoral will also head to the shores of mainland Spain and Portugal and sail into two culture-rich, attraction-packed cities. Discover the architectural delights of historic La Coruña, including the Torre de Hercules lighthouse and the striking facades of Maria Pita Square; and explore Lisbon on foot, via the tram or even on a tuk-tuk tour to uncover the Belém Tower, the Jerónimos Monastery and much more.

Your Itinerary


Show itinerary as:

Your Ship:

Balmoral - Fred Olsen Cruise Lines


Day

Port

Date

Due Depart


Day 2-3

Port :

At Sea

Date :

06 Jan 2019

Due - Departs :

07 Jan 2019


Day 5

Port :

At Sea

Date :

09 Jan 2019

Due - Departs :

09 Jan 2019


Day 10

Port :

Gran Tarajal, Fuerteventura, Spain

Date :

14 Jan 2019

Due - Departs :

14 Jan 2019


Day 11-12

Port :

At Sea

Date :

15 Jan 2019

Due - Departs :

16 Jan 2019


Day 14

Port :

At Sea

Date :

18 Jan 2019

Due - Departs :

18 Jan 2019


The Ship


Named after the Scottish home of the Royal Family. Still smaller than most cruise ships today, there are 710 cabins and suites and generous public space for the 1,300 guests on board. The main restaurant is Ballindalloch (named after the Speyside village and castle), while the two other formal restaurants are Avon and Spey – named after two of Scotland’s most beautiful salmon rivers. There’s a comfy pub with occasional live music or comedy, cabaret and shows in the Neptune Lounge, or drift away with a cool drink and spectacular seascapes in the Observatory Lounge.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

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