ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Baltic

Cruise Code: 1186868

Choose from on board spend, car parking or coach transfers

The P&O Cruises No-Fly Collection

Choose from on board spend, car parking or coach transfers

Read more

Here at ROL Cruise we are delighted to present to you the official P&O Cruises’ 2018/2019 No-Fly Promotion! A P&O Cruises holiday is a very special way to escape from the rigours of everyday life and to explore many different destinations in one of the most relaxing ways imaginable. It offers you an extraordinary variety of activities and entertainment, plus exceptional restaurants and bars.

Within this launch promotion, you will receive incredible benefits, including:

- On board spend (amount varies depending on voyage booked) or Car parking at the port or Coach transfers

CHOICE OF CAR PARKING, ON BOARD SPEND OR COACH TRANSFERS*

NO-FLY CRUISING

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 2,225 cruise miles

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Your ROL Cruise package


What's included

  • Choose one added extra: Car Parking, Coach Transfers or On Board Spending Money
  • Fabulous dining in a variety of restaurants, including five-course gala menus from Marco Pierre White and black tie evenings
  • Spectacular entertainment from live music to West End-quality performers
  • State of the art gyms including sauna and/or steam room. There are a number of free exercise classes, and others which incur a small charge
  • A choice of pools to relax and unwind in or simply soak up the sun on the deck
  • Daily film screenings in the cinema, from the latest blockbusters
  • Use of the sports facilities including basketball and football courts, golf nets and table tennis tables

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Aurora

    Your Ship


    Aurora

    P&O Cruises

    P&O Cruises
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  • Southampton

    Day 1

    Southampton

    19 Dec 2018

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Day 2


    At Sea

    20 Dec 2018

  • Day 3


    Oslofjord

    21 Dec 2018

  • Oslo

    Day 3-4

    Oslo

    21 Dec 2018 to 22 Dec 2018

    A Norway cruise is unlike any other. Embark on a voyage of discovery to picturesque Fjords, encompassing mountains and Glaciers.

    Destination guide
  • Copenhagen

    Day 5-6

    Copenhagen

    23 Dec 2018 to 24 Dec 2018

    With its ancient castles, brightly coloured houses and sculpture of a certain little mermaid, wandering around Copenhagen can sometimes feel like you’ve walked into a storybook.

    Destination guide
  • Day 7


    At Sea

    25 Dec 2018

  • Amsterdam, The Netherlands

    Day 8-9

    Amsterdam, The Netherlands

    26 Dec 2018 to 27 Dec 2018

    Although equally famous for its rebellious contemporary edginess, Amsterdam is a picturesque city with a fascinating history and rich artistic heritage.

    Destination guide
  • Bruges, Belguim

    Day 10

    Bruges, Belguim

    28 Dec 2018

    With its medieval buildings, charming canals and cobblestone streets, Bruges is like something from a fairytale. Its oval-shaped historic city centre is a UNESCO World Heritage Site.

    Destination guide
  • Southampton

    Day 11

    Southampton

    29 Dec 2018

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Aurora is a mid-sized cruise ship, instantly recognisable thanks to her elegant tiered stern. Like Oriana, Aurora is designed as a classic ocean going vessel and is therefore ideally suited to world cruising. At her heart is a Lalique-inspired waterfall which forms the centrepiece of her atrium – one of her signature features. When it comes to bars she offers a variety to suit every mood including her Crow’s Nest bar, which offers a great view of every port along the way (and the oceans in between), Champions sports bar and adjacent casino, and Anderson’s with its rather sophisticated wood panelled walls. Entertainment wise there’s the Playhouse cinema which shows recently released films, a show lounge and theatre. Her dining options include her two main restaurants, as well as a bistro by Marco Pierre White and an al fresco grill restaurant. P&O Cruises Aurora is designed for walking or jogging with the opportunity to do just that around her circumference thanks to the broad teak promenade deck NOTE - P&O has taken the decision to turn Aurora into a child-free ship from April 8, 2019

Aurora


Launched: April 2000 | Occupancy: 1,874 passengers

Tonnage: 76,000 tons | Length: 886 ft (270.06 m)

Star Rating

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Cabins



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* Terms and Conditions


Prices are per person based on two adults sharing a cabin, except single cabins. Offers advertised are subject to availability at the time of booking. Prices advertised may increase or be withdrawn at any time. Booking conditions of P&O Cruises and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. On board spend is per cabin.Coach transfers are available for all passengers on the booking, other terms and conditions apply. Car parking is based on one car parking space for the duration of the cruise, subject to availability at the time of booking. Some cabins may have a restricted view. Wildlife sightings are not guaranteed. Normal Cruise Miles terms and conditions apply. E&OE.

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