ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Southampton to Brisbane

Cruise Code: 1188021

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Your ROL Cruise package


What's included

  • Breakfast, lunch and dinner available in the main restaurants plus snacks available 24 hours a day in the buffet restaurants
  • Comedy and drama shows including Shakespeare classics and spectacular musical productions
  • Full use of the sports court for football, deck tennis and more
  • Choice of swimming pools and whirlpool spas plus a fully equipped gym
  • All overseas transfers
  • A stunning selection of White Star dining, bars and lounges, plus 24 hour room service
  • Lavish theatre productions, concerts and recitals
  • Dance instruction and gentlemen host dancers

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

Queen Victoria - Cunard


Day

Port

Date

Due Depart


Day 2-7

Port :

At Sea

Date :

11 Jan 2019

Due - Departs :

16 Jan 2019


Day 8

Port :

Hamilton, Bermuda

Date :

17 Jan 2019

Due - Departs :

17 Jan 2019


Day 9-10

Port :

At Sea

Date :

18 Jan 2019

Due - Departs :

19 Jan 2019


Day 13-14

Port :

At Sea

Date :

22 Jan 2019

Due - Departs :

23 Jan 2019


Day 16

Port :

At Sea

Date :

25 Jan 2019

Due - Departs :

25 Jan 2019


Day 18

Port :

Transitting the Panama Canal

Date :

27 Jan 2019

Due - Departs :

27 Jan 2019


Day 19

Port :

At Sea

Date :

28 Jan 2019

Due - Departs :

28 Jan 2019


Day 21-23

Port :

At Sea

Date :

30 Jan 2019

Due - Departs :

01 Feb 2019


Day 25-26

Port :

At Sea

Date :

03 Feb 2019

Due - Departs :

04 Feb 2019


Day 29-32

Port :

At Sea

Date :

07 Feb 2019

Due - Departs :

10 Feb 2019


Day 34-35

Port :

At Sea

Date :

12 Feb 2019

Due - Departs :

13 Feb 2019


Day 36

Port :

Crossing the International Date Line

Date :

14 Feb 2019

Due - Departs :

14 Feb 2019


Day 37-38

Port :

At Sea

Date :

15 Feb 2019

Due - Departs :

16 Feb 2019


Day 39

Port :

Apia, Western Samoa

Date :

17 Feb 2019

Due - Departs :

17 Feb 2019


Day 40

Port :

At Sea

Date :

18 Feb 2019

Due - Departs :

18 Feb 2019


Day 41

Port :

NukuAlofa, Tonga

Date :

19 Feb 2019

Due - Departs :

19 Feb 2019


Day 42-43

Port :

At Sea

Date :

20 Feb 2019

Due - Departs :

21 Feb 2019


Day 44

Port :

Tauranga, New Zealand

Date :

22 Feb 2019

Due - Departs :

22 Feb 2019


Day 46

Port :

Bay of Islands, New Zealand

Date :

24 Feb 2019

Due - Departs :

24 Feb 2019


Day 47-48

Port :

At Sea

Date :

25 Feb 2019

Due - Departs :

26 Feb 2019


Day 51

Port :

At Sea

Date :

01 Mar 2019

Due - Departs :

01 Mar 2019


The Ship


Queen Victoria joined the Cunard fleet in December 2007. She is a true Cunarder, proudly upholding our famous heritage and traditions. With luxurious marbles, woods, plush carpets, rich fabrics and soft furnishings, this ship simply exudes elegance. Queen Victoria’s many diversions and distractions ensure you are as thoroughly entertained and entirely relaxed as you could wish to be.

Queen Victoria


Launched: December 2007 | Occupancy: 1,990 passengers

Tonnage: 90,000 tons | Length: 964 ft (293.83 m)

Star Rating

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Cabins



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* Terms and Conditions


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