ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Westbound Transatlantic Crossing to FortLauderdale

Cruise Code: 1188105

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Earn up to 7,198 cruise miles

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Your ROL Cruise package


What's included

  • Breakfast, lunch and dinner available in the main restaurants plus snacks available 24 hours a day in the buffet restaurants
  • Comedy and drama shows including Shakespeare classics and spectacular musical productions
  • Full use of the sports court for football, deck tennis and more
  • Choice of swimming pools and whirlpool spas plus a fully equipped gym
  • All overseas transfers
  • A stunning selection of White Star dining, bars and lounges, plus 24 hour room service
  • Lavish theatre productions, concerts and recitals
  • Dance instruction and gentlemen host dancers
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Queen Victoria

    Your Ship


    Queen Victoria

    Cunard

    Cunard
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  • Southampton

    Day 1

    Southampton

    10 Jan 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Day 2-7


    At Sea

    11 Jan 2019 to 16 Jan 2019

  • Hamilton, Bermuda

    Day 8

    Hamilton, Bermuda

    17 Jan 2019

    Destination guide
  • Day 9-10


    At Sea

    18 Jan 2019 to 19 Jan 2019

  • Port Canaveral, Florida

    Day 11

    Port Canaveral, Florida

    20 Jan 2019

    Located on the Atlantic, on Florida's Space Coast, and within minutes of a thrilling space shuttle launch for the luckiest of visitors. Take in the catch of the day at a local restaurant, or go inland to Florida's many theme park attractions.

    Destination guide
  • Day 12


    Fort Lauderdale, Florida

    21 Jan 2019

    Explore the “Venice of America”, with its lacework of over 165 miles of canals and yachts as huge as the mansions they're moored at. Stroll along the tree-lined Las Olas, and wander into its upscale boutiques and wonderful restaurants. Enjoy the shops and cafés of Riverwalk, close to the Arts and Science District.

The Ship


Queen Victoria joined the Cunard fleet in December 2007. She is a true Cunarder, proudly upholding our famous heritage and traditions. With luxurious marbles, woods, plush carpets, rich fabrics and soft furnishings, this ship simply exudes elegance. Queen Victoria’s many diversions and distractions ensure you are as thoroughly entertained and entirely relaxed as you could wish to be.

Queen Victoria


Launched: December 2007 | Occupancy: 1,990 passengers

Tonnage: 90,000 tons | Length: 964 ft (293.83 m)

Star Rating

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Cabins



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