ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Eastern Caribbean

Cruise Code: 1192112

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Earn up to 8,600 cruise miles

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Your ROL Cruise package


What's included

  • Spacious en-suite accommodation
  • A fantastic array of dining options, including the grand main dining room with flavours to suit every mood
  • A range of activities, from relaxing in the adults-only solarium to trying your luck in the casino
  • Swimming pools, whirlpools, steam room and sauna
  • Fitness centre and jogging track
  • Dazzling entertainment – from West End- style shows to live music, and from comedians to acrobatic displays

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Allure of the Seas

    Your Ship


    Allure of the Seas

    Royal Caribbean International

    Royal Caribbean International
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  • Miami, Florida

    Day 1

    Miami, Florida

    30 Dec 2018

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide
  • Day 2-3


    Relaxing at sea

    31 Dec 2018 to 01 Jan 2019

  • Philipsburg, St Maarten

    Day 4

    Philipsburg, St Maarten

    02 Jan 2019

    An island with a split personality. Start your day in this laid-back Dutch capital, then cross the island to the delightful French capital, Marigot. Enjoy its chic shops, market and sidewalk cafés, before heading back for a swim at Orient Beach.

  • San Juan

    Day 5

    San Juan

    03 Jan 2019

    Hulking Spanish forts with dungeons ripe for exploration guard the beautifully preserved Old City. Lose yourself in its warren of cobbled streets, full with cafés, shops and shady squares. Or head for the hills for scenic trails, caves and crafts.

  • Labadee, Haiti

    Day 6

    Labadee, Haiti

    04 Jan 2019

    A visit to Haiti is a truly fascinating experience thanks to the rich history and culture of this Caribbean sovereign state.

    Destination guide
  • Day 7


    Relaxing at sea

    05 Jan 2019

  • Miami, Florida

    Day 8

    Miami, Florida

    06 Jan 2019

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide

The Ship


The revolutionary design of Allure of the Seas will fill your days at sea with wonder: wake to two-storey ocean views in thecontemporary Loft Suites, hop onto a classic, full-sized carousel in our Boardwalk neighbourhood, spend some quiet time in the adults-only Solarium and let the children's imaginations run wild in the Youth Zone – the largest dedicated youth area at sea. Jump right into the Pool Zone, where you'll find the H2O Zone, cantilevered whirlpools, FlowRiders® and a thrilling zip-line view of the ship and sea below. When it's time to unwind, go for a stroll in Central Park – a meandering garden and lush public space lined with foliage and fine restaurants – or take in the majestic view from any of the multiple balconies overlooking the AquaTheater, the first amphitheatre at sea. With 28 ultra-modern loft suites and 2,700 spacious staterooms, this 16-deck marvel proves that the impossible is possible. You have to see it to believe it.

Allure of the Seas


Launched: December 2010 | Occupancy: 5,400 passengers

Tonnage: 225,282 tons | Length: 1187 ft (361.80 m)

Star Rating

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Cabins



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* Terms and Conditions


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