ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Caribbean Discovery in 5★ luxury

Cruise Code: 1201906

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Inside from:

£2,859pp

Outside from:

£3,149pp

Balcony from:

£3,519pp

Suite from:

£4,629pp

Prices shown are per person based on 2 people sharing, except single traveller. Air price shown is based on departing from London

Earn up to 9,258 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Mid-sized, elegant ships with a high staff to guest ratio to take care of your every need
  • Finest cuisine at sea, served in a variety of distinctive open-seating restaurants, all at no additional charge
  • Complimentary soft drinks, bottled water and speciality coffees
  • Gourmet culinary programme created by world renowned Master Chef Jacques Pépin
  • Country club-casual ambience; tuxedos and gowns are never required
  • Acclaimed Canyon Ranch SpaClub®
  • Complimentary shuttles in most of the ports
  • Port-intensive itineraries featuring more overnight visits and extended evening port stays
  • 24-hour Butler service in all suites
  • FREE wireless internet access
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Riviera

    Your Ship


    Riviera

    Oceania Cruises

    Oceania Cruises
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  • Miami, Florida, USA

    Day 1

    Miami, Florida, USA

    16 Mar 2019

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide
  • Great Stirrup Cay

    Day 2

    Great Stirrup Cay

    17 Mar 2019

    Great Stirrup Cay is NCL’s private Bahamian island, home to sandy beaches, palm trees and clear waters in a peaceful cove… and you, for one day of sheer beachside indulgence. Snooze the day away in a hammock, enjoy an island barbecue, take out a kayak or sailboat and check out the local inhabitants – schools of madly colourful fish – on a guided snorkelling tour over the reef.

    Destination guide
  • Day 3


    At Sea

    18 Mar 2019

  • San Juan, Puerto Rico

    Day 4

    San Juan, Puerto Rico

    19 Mar 2019

    Begin in Old San Juan, a walled enclave of hundreds of restored 16th and 17th century Spanish colonial buildings. Notice the blue-tinged cobblestone streets; they were once ballast on Spanish ships. Elsewhere, tour the medieval Saint John the Baptist Cathedral, the Museum of Art, and Casa del Libro, a repository of priceless documents.

  • Philipsburg, St. Maarten

    Day 5

    Philipsburg, St. Maarten

    20 Mar 2019

    Snorkel amidst the exotic fish and majestic coral reefs in the undersea world of Shipwreck Cove. Egrets, plovers, pelicans and herons are among the wildlife found via kayak tours of the beautiful saltwater lagoons. Discover the dazzling colors of hundreds of butterflies on the ever-popular Butterfly Farm. With a little training from local sailing professionals, you can even navigate a race on an America's Cup course onboard the world-renowned sailboat, Stars and Stripes.

  • St John's, Antigua

    Day 6

    St John's, Antigua

    21 Mar 2019

    With its white sand beaches, glimmering blue seas and laid-back locals, Antigua is a quintessentially Caribbean island.

    Destination guide
  • Castries, St. Lucia

    Day 7

    Castries, St. Lucia

    22 Mar 2019

    From refreshing waterfalls and exhilarating water sports to elegant dining in Rodney Bay, St Lucia offers something for everyone.

    Destination guide
  • Gustavia, St. Barts

    Day 8

    Gustavia, St. Barts

    23 Mar 2019

    Tour this beautiful island and marvel at the rugged coastline and its unspoiled, upscale atmosphere, unique in the Caribbean for its Swedish and French heritage. Enjoy the spectacular beaches and resorts, snorkel or dive in the crystalline waters, or see underwater wonders from a semi-submersible marine vessel.

  • Day 9-10


    At Sea

    24 Mar 2019 to 25 Mar 2019

  • Miami, Florida, USA

    Day 11

    Miami, Florida, USA

    26 Mar 2019

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide

The Ship


Stunning Riviera was designed to be distinctive and special in so many ways. Featuring the magnificent Lalique Grand Staircase, stunning Owner's Suites furnished in Ralph Lauren Home, and designer touches throughout the entire ship, Riviera showcases rich residential design and furnishings. Riviera’s refined ambiance truly embodies the unparalleled Oceania Cruises experience. Ideally proportioned, Riviera still embraces the same warmth and charm of renowned Regatta, Insignia, Nautica and Sirena. While the impeccable level of personalized service and the country club casual ambiance remain the same, Riviera offers even more choices, as well as generous new amenities. Designed with the ultimate epicurean and travel connoisseur in mind, Riviera offers guests multiple dining venues, of which six are open-seating gourmet restaurants with no surcharge. La Reserve by Wine Spectator offers enlightening seminars, tastings, and gourmet food pairings. Riviera also features The Culinary Center, the only hands-on cooking school at sea which features a range of cooking classes by master chefs. In the Artist Loft, talented artists-in-residence offer step-by-step instruction in everything from photography to painting to printmaking. Baristas, our signature coffee bar, serves up illy® espresso and coffee and fresh pastries made daily. Intimate spaces throughout the ship provide relaxing escapes. Spacious accommodations in every category showcase luxurious designer touches and lavish bathrooms. Notably, the onboard experience continues to exude that comfortable familiarity guests have come to cherish. We have retained everything guests appreciate about our ships and continue to aim even higher. We look forward to welcoming you aboard.

Riviera


Launched: April 2012 | Occupancy: 1,250 passengers

Tonnage: 66,084 tons | Length: 785 ft (239.27 m)

Star Rating

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Cabins



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