ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Sydney to Auckland

Cruise Code: 1211173

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Earn up to 15,800 cruise miles

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Your ROL Cruise package


What's included

  • Complimentary beverages in-suite and throughout the ship
  • Open-seating dining
  • Multiple restaurants with diverse cuisine
  • Spacious ultra-luxury suites – almost all with a private veranda
  • Butler service for all suites
  • Gratuities always included
  • Complimentary unlimited Wi-Fi for all suites
  • In-suite 24 hour dining
  • Complimentary transport into town in most ports
  • Refrigerator and bar setup, stocked with your choice of beverage
  • Bvlgari bath amenities
  • Pratesi fine bed linens and down duvet covers
  • Pillow menu
  • Plush Etro slippers and bathrobes
  • State-of-the-art flat-screen HD TVs
  • Interactive media library
  • On board entertainment and enrichment lectures
  • Laundry and dry cleaning service on selected suites

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Punctuated by colourful cities and tranquil days at sea, the highlight of this voyage is no doubt cruising the beautiful Milford and Doubtful Sounds. Home to a wide range of sea life this remote, untouched region creates an unforgettable journey for both the experienced and the uninitiated. Anyone looking to visit a place unmarked by the passage of time will be spoilt its breathtaking beauty.

Your Itinerary


Show itinerary as:

Your Ship:

Silver Muse - Silversea


Day

Port

Date

Due Depart


Day 5-7

Port :

At Sea

Date :

06 Feb 2019

Due - Departs :

08 Feb 2019


Day 8

Port :

Cruising Milford Sound

Date :

09 Feb 2019

Due - Departs :

09 Feb 2019


Day 8

Port :

Doubtful Sound, New Zealand

Date :

09 Feb 2019

Due - Departs :

09 Feb 2019


Day 13

Port :

At Sea

Date :

14 Feb 2019

Due - Departs :

14 Feb 2019


Day 14

Port :

Gisborne, New Zealand

Date :

15 Feb 2019

Due - Departs :

15 Feb 2019


The Ship


Step aboard Silversea’s new flagship, Silver Muse and rediscover the meaning of ultra-luxury. Delivered in spring 2017, Silver Muse raises the bar of luxury travel, offering it’s 596 guests, the newest technology, state-of-the-art facilities, spacious outdoor areas and all-suite accommodation – and not to forget exquisite dining delicacies. The addition of Silver Muse will expand Silversea's majestic and world-renowned fleet to nine ships. With a wealth of luxurious additions to the onboard experience, while satisfying the uncompromising requirements for comfort, service and quality to satisfy the world's most discerning travellers.

Silver Muse


Occupancy: 596 passengers

Tonnage: 40,700 tons | Length: 698 ft (212.75 m)

Star Rating

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Cabins



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* Terms and Conditions


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