ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

The Northern Lights Discovery

Cruise Code: 1212856

The Northern Lights Discovery

From only £999pp + Free voyage if the lights do not appear

Read more

POLE POSITION

Where Hurtigruten sails in northern Norway is directly beneath the auroral zone, an area of continuous and consistent aurora activity around the North Pole. Of the 34 ports visited from Bergen in the south to Kirkenes up north, 22 are in the Arctic Circle, giving you plenty of opportunity to see the Northern Lights.

PRIME TIME

The lights can start to make an appearance as early as September and as late as May, but it is the winter months between October and March when they are most visible, laying claim to the night sky.

WHAT YOU SEE IS WHAT YOU GET

  • The Northern Lights will usually appear at multiple times and at multiple locations during your voyage with Hurtigruten
  • Onboard announcements ensure you don’t miss a single sighting
  • There are no hidden fees or separate excursions just to see the lights
  • There’s no time limit either, so you can enjoy them to your heart’s content for as often and for as long as they appear.

FRONT-ROW VIEWS

Travelling at sea under the auroral zone means that displays can appear right above the ship. Outdoor observation decks provide a clear line of sight to the sky, and the close-up view avoids the artificial ambient light common on land.

NORWAY’S COASTAL KITCHEN

While your eyes feast on the scenery, your tastebuds will be in for a treat too. Expect sumptuous seafood caught fresh that morning, local fare such as cured lamb from Hellesylt, roast reindeer from Finnmark, homemade cloudberry jam, and ice cream from a Lofoten dairy.

IMMERSIVE ADVENTURE

You won’t find cinemas, shopping malls, or cabaret shows on a Hurtigruten ship. Instead, your entertainment is the wide range of seasonal shore excursions that bring you closer to the local culture and wildlife. The winter months feature over 35 optional extras at a supplement such as:

• dog sledding • a Viking feast • snowmobiling • whale watching • a trip to the North Cape • king crab safari • horse riding in Lofoten • guided city tours • mountain hikes

EXCLUSIVE ROL CRUISE FARES*

FREE TRIP IF THE NORTHERN LIGHTS DON'T APPEAR*

UK'S TOP AGENT FOR HURTIGRUTEN

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Inside from:

£1,099pp

Outside from:

£1,299pp

Single from:

£1,499

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 2,598 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Northern Lights Promise - Receive a free Hurtigruten voyage if the Northern Lights do not make an appearance
  • Cross the Artic Circle with the possibility to see the Northern Lights
  • 11 night full board voyage
  • Staff on-board will be scouring the night skies and announce any sights of the Lights
  • Locally sourced cuisine in a stylish restaurant
  • A truly unique experience in a wonderfully carefree and relaxed environment
  • All overseas transfers to and from your Hurtigruten ship

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

MS Nordkapp - Hurtigruten


Day

Port

Date

Due Depart


The Ship


MS Nordkapp is named after one of the highlights of the Hurtigruten voyage, the northermost point of mainland Europe, the North Cape (71º N). It has attracted explorers since it was named by Richard Chancellor who was passing the cape in 1553 while searching for a Northeast passage. The ship was built in 1996, and on board you are surrounded by artworks from the renowned Norwegian artist, Karl Erik Harr. MS Nordkapp is part of the ship class built in the 1990s and has been upgraded with junior suites and Jacuzzis. The godmother of MS Nordkapp is Norway’s Queen Sonja.

MS Nordkapp


Launched: January 1996 | Occupancy: 590 passengers

Tonnage: 11,386 tons | Length: 404 ft (123.14 m)

Star Rating

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* Terms and Conditions


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