ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Ultimate Antarctica & Patagonia

Cruise Code: 1219690

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Earn up to 21,054 cruise miles

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Your ROL Cruise package


What's included

  • 6★ luxury on board intimate ships
  • Spacious, all-suite accommodation with sweeping ocean views, many with verandas
  • Tipping is neither required nor expected
  • Complimentary fine wines, spirits, champagnes, ales and soft drinks throughout your voyage
  • Menus created by skilled chefs in a choice of exquisite dining venues, all of which are complimentary
  • Experience the wonderful Thomas Keller’s steakhouse restaurant
  • Personal greeting from your suite hostess with ice cold champagne and canapés
  • Impeccable personalised service tailored to each and every guest’s requirements
  • On board enrichments including lectures and cooking demonstrations
  • Complimentary room service and in-suite bar stocked with your personal favourites - without charge

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

Seabourn Quest - Seabourn


Day

Port

Date

Due Depart


Day 3-4

Port :

At Sea

Date :

05 Feb 2019

Due - Departs :

06 Feb 2019


Day 6

Port :

At Sea

Date :

08 Feb 2019

Due - Departs :

08 Feb 2019


Day 7-12

Port :

Antarctica

Date :

09 Feb 2019

Due - Departs :

14 Feb 2019


Day 13-14

Port :

At Sea

Date :

15 Feb 2019

Due - Departs :

16 Feb 2019


Day 15

Port :

Scenic Cruising Beagle Channel

Date :

17 Feb 2019

Due - Departs :

17 Feb 2019


Day 16

Port :

Strait of Magellan

Date :

18 Feb 2019

Due - Departs :

18 Feb 2019


Day 17

Port :

Scenic Cruising Canal Sarmiento

Date :

19 Feb 2019

Due - Departs :

19 Feb 2019


Day 17

Port :

Scenic cruising El Brujo Glacier

Date :

19 Feb 2019

Due - Departs :

19 Feb 2019


Day 18

Port :

Chilean Fjords

Date :

20 Feb 2019

Due - Departs :

20 Feb 2019


Day 19

Port :

Scenic Cruising Gulf of Corcovado

Date :

21 Feb 2019

Due - Departs :

21 Feb 2019


Day 20

Port :

Scenic Cruising Reloncavi Sound

Date :

22 Feb 2019

Due - Departs :

22 Feb 2019


Day 21

Port :

At Sea

Date :

23 Feb 2019

Due - Departs :

23 Feb 2019


Day 22

Port :

San Antonio, Chile

Date :

24 Feb 2019

Due - Departs :

24 Feb 2019


The Ship


Seabourn Quest is the third iteration of the vessel design that has been called “a game-changer for the luxury segment.” Built at the T. Mariotti shipyard in Genoa, she was named in Barcelona on June 20, 2011. True to her Seabourn bloodlines, wherever she sails around the world, Seabourn Quest carries with her a bevy of award-winning dining venues that are comparable to the finest restaurants to be found anywhere. Under the guidance of celebrity chef Charlie Palmer, Seabourn Quest offers a variety of dining options to suit every taste and every mood, with never an extra charge. The Restaurant is the main dining venue on board, serving multi-course breakfasts, luncheons and dinners in an open-seating style amid a refined setting of gleaming white linens, polished alabaster walls, flowing sheer draperies and glittering crystal chandeliers. Menus reflect Chef Palmer’s insistence on fresh, high-quality ingredients, masterful preparation and appealing presentations. In a signature Seabourn salute to personalization, guests are invited to order from the Restaurant menu during extended service hours, and have their meal served in the privacy of their suites or on their verandas. Located all the way aft on Deck 8, the Colonnade is a more casual, very popular indoor/outdoor option serving lavish station-style buffet breakfasts and lunches. Dinners in the Colonnade are regionally-themed menus prepared in the open kitchen and served at table. Restaurant 2 is an intimate setting where guests can enjoy innovative small-plates tasting menus nightly by reservation. The Patio Grill is a casual alternative offering poolside dining for luncheons and dinners, as well as freshly baked pizzas from its on-site oven all afternoon. Festive beach barbecues are frequent highlights on warm-water cruises, with lavish steak-and-seafood grills and Seabourn’s Signature Caviar in the Surf event. A comprehensive selection of delicious items from appetizers to scrumptious desserts is available for in-suite service 24 hours a day.

Seabourn Quest


Launched: June 2011 | Occupancy: 450 passengers

Tonnage: 32,000 tons | Length: 650 ft (198.12 m)

Star Rating

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* Terms and Conditions


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