ROL Cruise customer experience rating 4.7/5 


Based on 2280 reviews

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Phoned me back straight away very helpful

20 Sep 2018

Full information quick call back

Helpful service

20 Sep 2018

Helpful. Understanding of the product and explained in detail.

Easy to do

20 Sep 2018

I will recommend the company and certainly look again if I decide to cruise in 2020.

Very helpful and informative looking forward to my cruise

20 Sep 2018

Very helpful and informative looking forward to my cruise

great service

19 Sep 2018

very friendly and helpful sales assistant

Would highly recommend

19 Sep 2018

Excellent service as usual

They really know their stuff

19 Sep 2018

Quickly understood what we were looking for and steered us carefully through the options. Very helpful and informed advice. Of course we will continue to do business with ROL

First booking

19 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies.

Book ROL the dependable specialists

19 Sep 2018

Worry free booking as usual

Excellent customer service

19 Sep 2018

Easy to deal with in relation to cabin size and cabin situation. I forgot to confirm that my cabin was in a quiet area (no noise from disco or theatre) so I rang back. There was just a message so I decided not to leave my number, but a lady picked up my call and rang me yesterday evening. She confirmed that any cabin problems are highlighted on your system so that customers can be advised in advance. I thought this was excellent. In he past we had a cruise with Cunard with a cabin that was right above the entertainment area and no peace until after 1 am every morning!

The Best!!!

19 Sep 2018

Having used ROL many times for Cruises and recently booked another, ROL have consistently provided excellent service. Thoroughly recommended.

The Maiden Voyage from Japan to Alaska

Cruise Code: 1230374

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Earn up to 9,000 cruise miles

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Your ROL Cruise package


What's included

  • Beverages in Suite and throughout the ship, including Champagne, select wines & Spirits
  • Open-seating dining
  • Multiple restaurants with diverse cuisine
  • Spacious, ocean-view suites, up to 85% with private verandas
  • Butler service for all suites
  • All on board gratuities
  • Free unlimited WiFi throughout the ship
  • In-suite 24 hour dining
  • Complimentary transport into town in most ports
  • Refrigerator and bar setup, stocked with your choice of beverage
  • Bvlgari bath amenities
  • Pratesi fine bed linens and down duvet covers
  • Pillow menu
  • Plush Etro slippers and bathrobes
  • State-of-the-art flat-screen HD TVs
  • Interactive media library
  • On board entertainment and enrichment lectures
  • Laundry and dry cleaning service on selected suites
  • Superlative service, with a staff to guest ratio of nearly one-to-one
  • Multiple restaurants, diverse cuisine and open seating dining
  • Enrichment programmes and sophisticated entertainment

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

Silver Muse - Silversea


Day

Port

Date

Due Depart


Day 3

Port :

At Sea

Date :

14 May 2019

Due - Departs :

14 May 2019


Day 4

Port :

Aomori, Japan

Date :

15 May 2019

Due - Departs :

15 May 2019


Day 6

Port :

Kushiro, Japan

Date :

17 May 2019

Due - Departs :

17 May 2019


Day 7-8

Port :

At Sea

Date :

18 May 2019

Due - Departs :

19 May 2019


Day 9

Port :

Petropavlosk (Kamchatka), Russia

Date :

20 May 2019

Due - Departs :

20 May 2019


Day 10

Port :

International Date line

Date :

21 May 2019

Due - Departs :

21 May 2019


Day 11

Port :

At Sea

Date :

22 May 2019

Due - Departs :

22 May 2019


Day 13

Port :

At Sea

Date :

24 May 2019

Due - Departs :

24 May 2019


The Ship


Step aboard Silversea’s new flagship, Silver Muse and rediscover the meaning of ultra-luxury. Delivered in spring 2017, Silver Muse raises the bar of luxury travel, offering it’s 596 guests, the newest technology, state-of-the-art facilities, spacious outdoor areas and all-suite accommodation – and not to forget exquisite dining delicacies. The addition of Silver Muse will expand Silversea's majestic and world-renowned fleet to nine ships. With a wealth of luxurious additions to the onboard experience, while satisfying the uncompromising requirements for comfort, service and quality to satisfy the world's most discerning travellers.

Silver Muse


Occupancy: 596 passengers

Tonnage: 40,700 tons | Length: 698 ft (212.75 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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