ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Eastern Caribbean

Cruise Code: 1235460

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Earn up to 2,397 cruise miles

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Your ROL Cruise package


What's included

  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • ms Nieuw Amsterdam

    Your Ship


    ms Nieuw Amsterdam

    Holland America Line

    Holland America Line
    View
  • Day 1


    Fort Lauderdale

    24 Feb 2019

    There is an abundance of things to see and do in the Ft. Lauderdale area: visit the newly redesigned Ft. Lauderdale Beach and cafes, stroll the historic Riverwalk, shop the luxurious stores on Las Olas Boulevard or adventure to the Everglades for an intriguing air boat excursion.

  • Nassau

    Day 2

    Nassau

    25 Feb 2019

    The capital city of The Bahamas is Nassau, found on New Providence Island. A captivating fusion of old and new, the historic heritage of this island is sure to capture your heart.

    Destination guide
  • Day 3


    At Sea

    26 Feb 2019

  • San Juan

    Day 4

    San Juan

    27 Feb 2019

    Massive El Morro Fortress guards Old San Juan, while the benevolent Indian spirit Yuquiyu keeps watch over the entire island from the highest peak in the rain forest. By night there are roulette wheels to spin and fiery flamenco shows to catch. Sample shore excursions: Old San Juan Historic Walking Tour; El Yunque Rain Forest Drive; World Heritage Fortress & Art Museum.

  • St.Thomas, US Virgin Islands

    Day 5

    St.Thomas, US Virgin Islands

    28 Feb 2019

    Relaxing Saint Croix, unspoiled Saint John and historic Saint Thomas unite with 50 minor islands to make up the US Virgin Islands (also known as USVI).

    Destination guide
  • Day 6


    At Sea

    01 Mar 2019

  • Half Moon Cay

    Day 7

    Half Moon Cay

    02 Mar 2019

    When was the last time you whiled away the day on a private Caribbean island? Here's your chance. The island is ours; the day is yours to sun, swim, and sail. Enjoy!

  • Day 8


    Fort Lauderdale

    03 Mar 2019

    There is an abundance of things to see and do in the Ft. Lauderdale area: visit the newly redesigned Ft. Lauderdale Beach and cafes, stroll the historic Riverwalk, shop the luxurious stores on Las Olas Boulevard or adventure to the Everglades for an intriguing air boat excursion.

The Ship


The second of our Signature-class ships, ms Nieuw Amsterdam celebrates the glamour and history of New York City, formerly called Nieuw Amsterdam, with its inspired interior design and art collection valued at over $3 million, ranging from antiques by traditional Dutch masters to creations by renowned contemporary artists including Andy Warhol, Richard Estes and Roy Lichtenstein throughout the ship. While on board, choose from an array of onboard activities that allow you to pursue new interests or relax and rejuvenate. Learn how to edit, display and share your vacation videos and photographs through our Digital Workshop powered by Windows®. Enjoy onboard cooking shows and hands-on workshops in partnership with America’s Test Kitchen. And explore the wonders of our world through exclusive BBC Earth natural history content through onboard activities, concerts and films. The Greenhouse Spa & Salon offers spa treatments, a thermal pool and lounge and a variety of salon services. Our fully equipped Fitness Center includes state-of-the-art cardio and weight machines, as well as classes in Yoga, Pilates, indoor cycling and more. On deck enjoy two outdoor pools, along with basketball and volleyball courts. Club HAL® provides a wide variety of youth and teen-friendly activities for kids ages 3 to 17, supervised by qualified, full-time staff. Nieuw Amsterdam guests enjoy dazzling entertainment options from their very first night on board. As part of the updates coming December 2017, two new music venues will be added: Lincoln Center Stage, featuring world-class musicians performing chamber music, and Billboard Onboard, rocking the house with 50 years of chart-topping hits. These venues will join the already popular B.B. King’s Blues Club, which brings the best of Memphis blues to sea, and completes our new “Music Walk” experience.

ms Nieuw Amsterdam


Launched: January 2010 | Occupancy: 2,106 passengers

Tonnage: 86,700 tons | Length: 936 ft (285.30 m)

Star Rating

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Cabins



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* Terms and Conditions


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