ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Anchorage to Vancouver

Cruise Code: 1235977

6★ All-inclusive Luxury Cruising

You really can have it all with Regent Seven Seas

Regent Seven Seas Cruises

6 STAR ALL-INCLUSIVE ULTRA-LUXURY CRUISING*

EARN EXCLUSIVE CRUISE MILES

DRINKS & GRATUITIES INCLUDED*

FREE SHORE EXCURSIONS

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Earn up to 10,698 cruise miles

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Your ROL Cruise package


What's included

  • Enjoy all-inclusive ultra-luxury cruising
  • FREE flights included where applicable
  • FREE business class flights (in penthouse suites and higher on Europe voyages)
  • Wi-Fi throughout the ship for all bookings
  • Transfers between airport and ship
  • FREE unlimited beverages including fine wine and premium spirits
  • Open bars and lounges
  • In-suite mini-bar replenished daily
  • FREE pre-paid gratuities
  • FREE fine dining in a choice of speciality restaurants
  • FREE luxury pre-cruise hotel stay for Concierge Suite and above bookings on selected itineraries
  • FREE unlimited shore excursions - In almost every port there is a significant and varied choice of FREE shore excursions to choose from

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Seven Seas Mariner

    Your Ship


    Seven Seas Mariner

    Regent Seven Seas Cruises

    Regent Seven Seas Cruises
    View
  • Day 1


    Anchorage (Seward), Alaska

    05 Jun 2019

    Seward was originally founded in 1903 as the southern terminus for the Alaska Railroad, a distinction it still holds today. The picturesque harbor with its colorful wood-frame houses and background of soaring cliffs looks out on Resurrection Bay, so named by a band of Russians explorers who found this calm spot along the storm-tossed Gulf of Alaska on Easter Sunday. From downtown Anchorage you can view two active volcanoes, the highest point on the continent of North America (Mount McKinley), and six major mountain ranges.

  • Day 2


    Cruise Hubbard Glacier

    06 Jun 2019

  • Sitka, Alaska

    Day 3

    Sitka, Alaska

    07 Jun 2019

    Founded by Russian fur traders as New Archangel in 1799, Sitka was the historic center of Russia’s Alaskan empire. The Russian flag was replaced by the Stars and Stripes when the United States purchased the Alaska territory in 1867. Today, picturesque Sitka, is known for its fishing industry, an annual summer classical music festival and, of course, its many historic visitor attractions. On a clear day Sitka, the only city in southeast Alaska that actually fronts the Pacific Ocean, rivals Juneau for the sheer beauty of its surroundings.

  • Juneau, Alaska

    Day 4

    Juneau, Alaska

    08 Jun 2019

    Migrating whales, rivers of ice and super fresh seafood capture the hearts of its visitors, although Alaska’s capital city also has a strong mining history. Once the sacred territory of the Auke and Taku tribes, Juneau was named after the gold prospector Joe Juneau.

    Destination guide
  • Skagway, Alaska

    Day 5

    Skagway, Alaska

    09 Jun 2019

    Skagua, as it is known by the Tlingit, means” windy place.” Skagway, a place of many names, and much history is the northern terminus of the Alaska Marine Highway. It was known to thousands of hopeful gold rushers as the gateway to the gold fields. Skagway retains the flavor of the gold rush era and the character of such colorful inhabitants as Soapy Smith “King of the Frontier Con Men”; especially on Broadway, with its false-front buildings, and in the Trail of ‘98 Museum, with its outstanding collection of gold fever memorabilia.

  • Ketchikan, Alaska

    Day 6

    Ketchikan, Alaska

    10 Jun 2019

    Super-scenic Ketchikan sits on the edge of Revillagigedo Island, surrounded by the verdant Tongass National Forest. Its waters are rich with Pacific salmon, a fact which drew native Tlingit and industrial fishermen here, not to mention an abundance of wildlife. Black bears can often be seen catching fish from passing streams, while birds of prey soar over glacial mountains.

    Destination guide
  • Day 7


    Cruise the inside passage

    11 Jun 2019

  • Vancouver, Canada

    Day 8

    Vancouver, Canada

    12 Jun 2019

    Widely regarded as one of the most beautiful spots on earth, it’s no wonder that Vancouver is a popular spot for tourists looking to enjoy some fresh air and vibrant Canadian culture.

    Destination guide

The Ship


The world’s first all-suite, all-balcony ship, Seven Seas Mariner features four gourmet restaurants with open seating. Hallmarks include generous amenities and a welcome spaciousness. Catering to only 700 guests, her staff-to-guest ratio of 1 to 1.6 ensures the absolutely highest level of personal service.

Seven Seas Mariner


Launched: January 2001 | Occupancy: 700 passengers

Tonnage: 48,075 tons | Length: 709 ft (216.11 m)

Star Rating

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Cabins



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