ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Canary Islands and Portugal

Cruise Code: 1239986

Choose from on board spend, car parking or coach transfers

The P&O Cruises No-Fly Collection

Choose from on board spend, car parking or coach transfers

Read more

Here at ROL Cruise we are delighted to present to you the official P&O Cruises’ 2018/2019 No-Fly Promotion! A P&O Cruises holiday is a very special way to escape from the rigours of everyday life and to explore many different destinations in one of the most relaxing ways imaginable. It offers you an extraordinary variety of activities and entertainment, plus exceptional restaurants and bars.

Within this launch promotion, you will receive incredible benefits, including:

- On board spend (amount varies depending on voyage booked) or Car parking at the port or Coach transfers

CHOICE OF CAR PARKING, ON BOARD SPEND OR COACH TRANSFERS*

NO-FLY CRUISING

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 1,423 cruise miles

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Your ROL Cruise package


What's included

  • Choose one added extra: Car Parking, Coach Transfers or On Board Spending Money
  • Fabulous dining in a variety of restaurants, including five-course gala menus from Marco Pierre White and black tie evenings
  • Spectacular entertainment from live music to West End-quality performers
  • State of the art gyms including sauna and/or steam room. There are a number of free exercise classes, and others which incur a small charge
  • A choice of pools to relax and unwind in or simply soak up the sun on the deck
  • Daily film screenings in the cinema, from the latest blockbusters
  • Use of the sports facilities including basketball and football courts, golf nets and table tennis tables
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Azura

    Your Ship


    Azura

    P&O Cruises

    P&O Cruises
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  • Southampton

    Day 1

    Southampton

    26 Mar 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Day 2-4


    At Sea

    27 Mar 2019 to 29 Mar 2019

  • Madeira, Portugal

    Day 5

    Madeira, Portugal

    30 Mar 2019

    Funchal, an inviting city with a bustling marina, a cobbled centre, a museum dedicated to Cristiano Ronaldo, and an ascending backdrop of mountains just waiting to be explored.

    Destination guide
  • La Palma, Spain

    Day 6

    La Palma, Spain

    31 Mar 2019

    Surely the most surprising of the Canaries, La Palma is not only the world’s steepest island, but was named as the world’s first Starlight Reserve for services to astronomy.

    Destination guide
  • Santa Cruz, Tenerife

    Day 7

    Santa Cruz, Tenerife

    01 Apr 2019

    Once the holiday destination of choice for Queen Victoria, the perennially popular island of Tenerife continues to draw in millions of tourists year upon year.

    Destination guide
  • Lanzarote

    Day 8

    Lanzarote

    02 Apr 2019

    Lanzarote is an island destination which promises to leave you awed by the majesty of nature, thanks to its volcanic geology which dates back a mere 15 million years.

    Destination guide
  • Day 9


    At Sea

    03 Apr 2019

  • Lisbon, Portugal

    Day 10

    Lisbon, Portugal

    04 Apr 2019

    Follow in the footsteps of the world’s greatest explorers as you wind your way through Lisbon’s cobblestone streets. Take in the tree-lined squares, ancient castles and colourful cityscape of Portugal’s capital city.

    Destination guide
  • Day 11-12


    At Sea

    05 Apr 2019 to 06 Apr 2019

  • Southampton

    Day 13

    Southampton

    07 Apr 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Azura is one of the largest cruise ships in the P&O Cruises fleet. Azura offers an incredible choice of bars, restaurants, sports and spa facilities and entertainment, plus lots of other exciting and unique features. At the heart of Azura cruise ship is her atrium, a very social venue located over three magnificent decks, with a café, art gallery, bookshop, library and shopping. In the evenings you are invited to take your partner and dance the night away on a beautifully polished dance floor. The music and dance theme continues in The Playhouse theatre with West End style shows, and in Manhattan, Azura’s New York inspired show lounge. The Retreat is an alfresco spa terrace designed exclusively for adults, offering treatments under airy cabanas and beneath moonlit skies. Azura’s Spa Staterooms offer priority access to these facilities and for independent travellers, there’s perfectly proportioned single staterooms. On Lido Deck, SeaScreen is an open air cinema screening comedy classics, British film favourites and Hollywood blockbusters. Dining also takes centre stage on board. In addition to three main restaurants offering a choice of Club Dining - the same table at the same time each evening, and Freedom Dining - no fixed seating or dining times, there’s the opportunity to visit the Select Dining venues of Sindhu; the first restaurant at sea from Michelin starred chef Atul Kochhar, Seventeen; where a sense of occasion is always on the menu, and The Glass House, a wine bar and restaurant created in partnership with TVs Olly Smith.

Azura


Launched: April 2010 | Occupancy: 3,100 passengers

Tonnage: 115,000 tons | Length: 853 ft (260.00 m)

Star Rating

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Cabins



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* Terms and Conditions


Prices are per person based on two adults sharing a cabin, except single cabins. Offers advertised are subject to availability at the time of booking. Prices advertised may increase or be withdrawn at any time. Booking conditions of P&O Cruises and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. On board spend is per cabin.Coach transfers are available for all passengers on the booking, other terms and conditions apply. Car parking is based on one car parking space for the duration of the cruise, subject to availability at the time of booking. Some cabins may have a restricted view. Wildlife sightings are not guaranteed. Normal Cruise Miles terms and conditions apply. E&OE.

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