ROL Cruise customer experience rating 4.8/5 


Based on 4453 reviews

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Prompt and effective service.

21 Feb 2019

Investigated our particular requirements, and obtained an acceptable solution in short time. Responded promptly to telephone calls.

No comunication from ROL said they would, very unhappy

21 Feb 2019

We have been promised 4 times that they would ring us back and still haven't. We have been customers for years and feel very let down

Good customer relations

21 Feb 2019

Dealt with the same person on several occasions who understood my requirements and assisted with my purchase.

Gerald did so well !!

21 Feb 2019

Rol always helpful

Outstanding

21 Feb 2019

As always the service I receive from the Rol staff is outstanding

Excellent service

21 Feb 2019

The ROL representative was extremely helpful and I was very impressed with the vice. Yes I would recommend the company

More excellent service from an A1 travel agency.

21 Feb 2019

The service received from ROL is excellent. They do everything they can to help the customer, and if they need to call back they do so quickly. I have used this company for a number of years and would not dream of using any other travel agent. Well done ROL.

Casablanca and Canary Islands Explorer

Cruise Code: 1252827 / Voyage Code: P915A

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 0 cruise miles

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Your ROL Cruise package


What's included

  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

Prinsendam - Holland America Line


Day

Port

Date

Due Depart


Day 2-9

Port :

At Sea

Date :

26 Mar 2019

Due - Departs :

02 Apr 2019


Day 20

Port :

At Sea

Date :

13 Apr 2019

Due - Departs :

13 Apr 2019


Day 22

Port :

Ceuta

Date :

15 Apr 2019

Due - Departs :

15 Apr 2019


Day 25

Port :

At Sea

Date :

18 Apr 2019

Due - Departs :

18 Apr 2019


Day 28

Port :

Portoferraio, Elba

Date :

21 Apr 2019

Due - Departs :

21 Apr 2019


Day 29

Port :

At Sea

Date :

22 Apr 2019

Due - Departs :

22 Apr 2019


Day 30

Port :

Naples

Date :

23 Apr 2019

Due - Departs :

23 Apr 2019


The Ship


A FOND FAREWELL - The intimate Prinsendam has occupied a special place in the hearts of Holland America Line guests and now after nearly 17 years of service, she is leaving the fleet on July 1, 2019. All her itineraries will continue as planned through July 1 , 2019. There is still time to celebrate this beloved ship. Join us for one of her upcoming farewell sailings and experience all of Prinsendam’s many pleasures for a final time. With a capacity of just 835 guests, Prinsendam is intimate, comfortably spacious and small enough to explore destinations larger ships can’t reach. Recently refurbished, our "Elegant Explorer" shines brighter than ever. While on board, enjoy cooking shows and hands-on workshops from America’s Test Kitchen (September 2017). Polish your vacation videos and photos at our Digital Workshop powered by Windows®. Or simply relax at the Greenhouse Spa & Salon.

Prinsendam


Launched: June 2002 | Occupancy: 835 passengers

Tonnage: 37,983 tons | Length: 669 ft (203.91 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

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