ROL Cruise customer experience rating 4.7/5 


Based on 2384 reviews

Excrellent!. Highly recommended

26 Sep 2018

Informative, helpful, nothing was too much trouble. We have used ROL before and each holiday has lived up to our expectations. I cannot praise Gerald enough. So polite, efficient and helpful. He is a credit to the company.

Give an exceptional service, professional and always a good deal

25 Sep 2018

They always give us a great price and give excellent customer service. We have booked many cruises with ROL and the service they give is professional and customer friendly.

Planning ahead. We wanted a trip which would dispel the cold winter blues.

25 Sep 2018

The young lady who came on the phone was brilliant. Not only helpful but gave us information which helped us to make our decisions. She was polite but not pushy. And, more to the point, she was patient even when we um'd and ah'd over the finer details.

xetremely helpful

25 Sep 2018

they were patient and helpful as we wanted a flight from the North of England rather than London. This necessitated some contact with the cruise company but the agent was more than willing.

Booking onloy at this stage

25 Sep 2018

Good overall. Shame the cabin we booked (& confirmed) wasn't available - and we have gone further forward on the ship. We'll see..........................

Helpful staff

25 Sep 2018

I spoke to two staff and found them very helpful offering good advice on cabins, and we were also offered a complimentary upgrade which meant we ended up with a better cabin than the one I was pricing up.

A very pleasant experience.

25 Sep 2018

The cruise was very well organised and service on board was very good.the entertainment was of a particlarly good quality.

A good service !

25 Sep 2018

The lady was very good at answering all my questions. Engaging and very friendly.

Very friendly and efficient

25 Sep 2018

We spoke to Emily she was very friendly and it was a pleasure to deal with her and ROL.

Pre book Online

25 Sep 2018

The pre-booking service seems to be very oriented to phone booking which I dislike as I am generally travelling and use mobile phone. It also means much time is wasted while waiting on the phone. I would like it to be easier to book directly online. Post booking, the online back up service is excellent.

Thank you for your feedback, unfortunately, due to the availability continually changing on the Ships and all the different booking processes that are required for each individual cruise line, it makes it very difficult to operate an online booking system. I'm glad to hear though that the post-booking process online is excellent. Hope you have an excellent cruise

Dale at ROL Cruise

Excellent experience with ROL

25 Sep 2018

Extremely helpful booking agent. Fully understood out requirements.

Friendly, efficient and knowledgeable

25 Sep 2018

Called within 30 minutes of us emailing interest. Very helpful and knowledgeable about the particular cruise company. Very reassuring for first time buyers

Casablanca and Canary Islands Explorer

Cruise Code: 1252827

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 5,656 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

ms Prinsendam - Holland America Line


Day

Port

Date

Due Depart


Day 2-9

Port :

At Sea

Date :

26 Mar 2019

Due - Departs :

02 Apr 2019


Day 20

Port :

At Sea

Date :

13 Apr 2019

Due - Departs :

13 Apr 2019


Day 22

Port :

Ceuta

Date :

15 Apr 2019

Due - Departs :

15 Apr 2019


Day 25

Port :

At Sea

Date :

18 Apr 2019

Due - Departs :

18 Apr 2019


Day 28

Port :

Portoferraio, Elba

Date :

21 Apr 2019

Due - Departs :

21 Apr 2019


Day 29

Port :

At Sea

Date :

22 Apr 2019

Due - Departs :

22 Apr 2019


The Ship


A FOND FAREWELL - The intimate Prinsendam has occupied a special place in the hearts of Holland America Line guests and now after nearly 17 years of service, she is leaving the fleet on July 1, 2019. All her itineraries will continue as planned through July 1 , 2019. There is still time to celebrate this beloved ship. Join us for one of her upcoming farewell sailings and experience all of Prinsendam’s many pleasures for a final time. With a capacity of just 835 guests, Prinsendam is intimate, comfortably spacious and small enough to explore destinations larger ships can’t reach. Recently refurbished, our "Elegant Explorer" shines brighter than ever. While on board, enjoy cooking shows and hands-on workshops from America’s Test Kitchen (September 2017). Polish your vacation videos and photos at our Digital Workshop powered by Windows®. Or simply relax at the Greenhouse Spa & Salon.

ms Prinsendam


Launched: June 2002 | Occupancy: 835 passengers

Tonnage: 37,983 tons | Length: 669 ft (203.91 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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