ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Spitsbergen Fjords and Scottish Explorer

Cruise Code: 1253151

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Earn up to 27,197 cruise miles

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Your ROL Cruise package


What's included

  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

ms Prinsendam - Holland America Line


Day

Port

Date

Due Depart


Day 2

Port :

At Sea

Date :

16 Jul 2019

Due - Departs :

16 Jul 2019


Day 4-5

Port :

At Sea

Date :

18 Jul 2019

Due - Departs :

19 Jul 2019


Day 7

Port :

Liefdefd Fjord

Date :

21 Jul 2019

Due - Departs :

21 Jul 2019


Day 7

Port :

Scenic cruising Polar Icecap

Date :

21 Jul 2019

Due - Departs :

21 Jul 2019


Day 8

Port :

Lilliehook Fjord

Date :

22 Jul 2019

Due - Departs :

22 Jul 2019


Day 9

Port :

At Sea

Date :

23 Jul 2019

Due - Departs :

23 Jul 2019


Day 10

Port :

Cruising Jan Mayen Island

Date :

24 Jul 2019

Due - Departs :

24 Jul 2019


Day 11

Port :

Scenic Cruising Eyjafjord

Date :

25 Jul 2019

Due - Departs :

25 Jul 2019


Day 13

Port :

Scenic Cruising Isafjardurdjur

Date :

27 Jul 2019

Due - Departs :

27 Jul 2019


Day 17

Port :

Seydisfjordur

Date :

31 Jul 2019

Due - Departs :

31 Jul 2019


Day 17

Port :

Scenic cruising Seydisfjordur

Date :

31 Jul 2019

Due - Departs :

31 Jul 2019


Day 18

Port :

At Sea

Date :

01 Aug 2019

Due - Departs :

01 Aug 2019


Day 22

Port :

At Sea

Date :

05 Aug 2019

Due - Departs :

05 Aug 2019


Day 24

Port :

St. Helier, Jersey

Date :

07 Aug 2019

Due - Departs :

07 Aug 2019


Day 26

Port :

Milford Haven

Date :

09 Aug 2019

Due - Departs :

09 Aug 2019


Day 29

Port :

At Sea

Date :

12 Aug 2019

Due - Departs :

12 Aug 2019


The Ship


Designed to explore the remote corners of the world in elegance and style, the ms Prinsendam is our most intimate ship. Accommodating just 835 passengers, she gives guests the feel of a classic yacht with the spaciousness of a cruise ship. The ms Prinsendam offers many cozy areas in which to find your favorite spot, most of her staterooms feature commanding ocean views and many have private verandahs. A special signature sculpture dominates the three-story atrium featuring etched fish, turtles and dolphins climbing a stunning cylinder of Bolle glass and lit with state-of-the-art fiber optics. Other works of art include a remarkable abstract marble sculpture of a Viking ship by contemporary Norwegian artist Nicholas Widerberg, a series of paintings by impressionist painter Neil Pinkett, and an outstanding collection of Roman Amphorae from 50 - 150 AD. The ms Prinsendam, or "Princes" ship, is truly a classic ship worthy of her name.

ms Prinsendam


Launched: June 2002 | Occupancy: 835 passengers

Tonnage: 37,983 tons | Length: 669 ft (203.91 m)

Star Rating

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Cabins



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* Terms and Conditions


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