ROL Cruise customer experience rating 4.7/5 


Based on 1691 reviews

Excellent service by Consultant Jo

17 Aug 2018

I attended cruise show on Wed. Arranged through consultant Jo to book Emerald Cruise. Booking done, deposit paid but on checking Jo was told that the wrong price had been quoted and it was going to cost another £5000. Needless to say I didn’t proceed. She was really concerned about this and said she would pursue with her manager and ring me. 9.20 the next morning she called; she had referred; they went back to Emersld who were embarrassed by the error and agreed to honour the original price. Result one delighted customer. I want to commend Jo. She was so efficient dealing with booking and went that extra mile pursing the error because she saw how upset I was not to be able to afford the holiday which incidentally I had booked for myself and my 80 year old sister. I had even sent her photos of the cruise while Jo did the booking.

Helpful and knowledgeable but not pushy

17 Aug 2018

Nice simple booking procedure, everything very smooth.

Always helpful.

17 Aug 2018

They explained everything clearl,was polite and helpful and did no high pressure selling. Helped me to consider my options on different cruises.

A good company.

17 Aug 2018

Came back to me quickly. Gave me a very good price again. Easy to book with them and doesn't take long.

Helpful and honest

17 Aug 2018

Friendly, informed staff member who knew the details and was able to help us choose the right cruise for us.

Good value very good service and from my chair at home !just need to pack

17 Aug 2018

Searching for the right cruise and cabin taking the time to give us the best possible deal and giving advise on the ship and destination to suit us we travel with my sister who uses a single occupancy cabin and so it’s a double booking and we can’t always get the cabins together he took the time to give us several options and we were very glad he did . We have used ROL often and can say without hesitation we have never had a problem either in the booking tickets and solving any problems we might have . Thankyou for doing what many high street travel agents fail to do .

It could not have been better service

17 Aug 2018

We recieved excellent service John had knowledge and great patience. And found a cruise to fit our requirements,well done

First time user

17 Aug 2018

Helpful and well organised .

Booked on board and transfered to Rol.

17 Aug 2018

They are very efficient and answer quickly.

Spitsbergen Fjords and Scottish Explorer

Cruise Code: 1253151

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 12,669 cruise miles

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Your ROL Cruise package


What's included

  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

ms Prinsendam - Holland America Line


Day

Port

Date

Due Depart


Day 2

Port :

At Sea

Date :

16 Jul 2019

Due - Departs :

16 Jul 2019


Day 4-5

Port :

At Sea

Date :

18 Jul 2019

Due - Departs :

19 Jul 2019


Day 7

Port :

Liefdefd Fjord

Date :

21 Jul 2019

Due - Departs :

21 Jul 2019


Day 7

Port :

Scenic cruising Polar Icecap

Date :

21 Jul 2019

Due - Departs :

21 Jul 2019


Day 8

Port :

Lilliehook Fjord

Date :

22 Jul 2019

Due - Departs :

22 Jul 2019


Day 9

Port :

At Sea

Date :

23 Jul 2019

Due - Departs :

23 Jul 2019


Day 10

Port :

Cruising Jan Mayen Island

Date :

24 Jul 2019

Due - Departs :

24 Jul 2019


Day 11

Port :

Scenic Cruising Eyjafjord

Date :

25 Jul 2019

Due - Departs :

25 Jul 2019


Day 12

Port :

Isafjordur

Date :

26 Jul 2019

Due - Departs :

26 Jul 2019


Day 13

Port :

Scenic Cruising Isafjardurdjur

Date :

27 Jul 2019

Due - Departs :

27 Jul 2019


Day 17

Port :

Seydisfjordur

Date :

31 Jul 2019

Due - Departs :

31 Jul 2019


Day 17

Port :

Scenic cruising Seydisfjordur

Date :

31 Jul 2019

Due - Departs :

31 Jul 2019


Day 18

Port :

At Sea

Date :

01 Aug 2019

Due - Departs :

01 Aug 2019


Day 22

Port :

At Sea

Date :

05 Aug 2019

Due - Departs :

05 Aug 2019


Day 24

Port :

St. Helier, Jersey

Date :

07 Aug 2019

Due - Departs :

07 Aug 2019


Day 26

Port :

Milford Haven

Date :

09 Aug 2019

Due - Departs :

09 Aug 2019


Day 29

Port :

At Sea

Date :

12 Aug 2019

Due - Departs :

12 Aug 2019


The Ship


Designed to explore the remote corners of the world in elegance and style, the ms Prinsendam is our most intimate ship. Accommodating just 835 passengers, she gives guests the feel of a classic yacht with the spaciousness of a cruise ship. The ms Prinsendam offers many cozy areas in which to find your favorite spot, most of her staterooms feature commanding ocean views and many have private verandahs. A special signature sculpture dominates the three-story atrium featuring etched fish, turtles and dolphins climbing a stunning cylinder of Bolle glass and lit with state-of-the-art fiber optics. Other works of art include a remarkable abstract marble sculpture of a Viking ship by contemporary Norwegian artist Nicholas Widerberg, a series of paintings by impressionist painter Neil Pinkett, and an outstanding collection of Roman Amphorae from 50 - 150 AD. The ms Prinsendam, or "Princes" ship, is truly a classic ship worthy of her name.

ms Prinsendam


Launched: June 2002 | Occupancy: 835 passengers

Tonnage: 37,983 tons | Length: 669 ft (203.91 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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