ROL Cruise customer experience rating 4.8/5 


Based on 5472 reviews

Pleasing experience

23 May 2019

I spoke to John Hull on several occasions he was very helpful but not *****. The day I booked our trip I spoke to Karen who was v pleasant as John was not working that day. Very happy I was given direct number. We saw the cruise/experience in the Tomes.

Excellent accessible personal service.

23 May 2019

Aden, whom I communicated with, was very patient, answering all my queries. He was knowledgable about the boat and it helped that he had first hand experience. He was obviously keen to get my custom but I was not over-pressurising.

Friendly, efficient service.

23 May 2019

The lady I spoke to (Leona) was very pleasant and helpful and was able to answer all my queries. I have used ROL before and would certainly recommend them as they have very good offers.

Very happy.

23 May 2019

The young lady I spoke to couldn't have been more helpful,efficient and pleasant. It was a pleasure to have had her as an adviser. Thank you.

Excellent service.

23 May 2019

No problems booking. Kelly made it easy, answering all questions promptly and clearly.

ROL is the efficient & friendly cruise booking service

23 May 2019

Caroline was very friendly & helpful & dealt with our booking in an efficient way. The confirmation came through on e-mail very swiftly, but we are still waiting for the "hard copies" We like dealing with ROL as they usually recognize who I am and have the necessary information readily available

Very helpful and efficient service.

23 May 2019

Very helpful when we had to change our cruise for medical reasons.

Great customer service!

22 May 2019

The lady was very helpful, she listened to what I wanted, phoned back with the relevent information, gave me thinking time and then gad great patience through the booking process

Great holiday bookers.

22 May 2019

Always a good experience i am always telling people.

Great Company

22 May 2019

The lady I spoken was very helpful and knowledgeable

Excellent service

22 May 2019

Excellent service

Helpful staff

22 May 2019

Karen who answered my phone call was extremely helpful and knowledgeable about the new Saga ship and I decided on the spot to book a cruise.

Round-trip Vienna

Cruise Code: 1257240 / Voyage Code: RRV190724-11

Offer ends 31 May 2019

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Balcony from:

£17,570pp

Suite from:

£7,085pp

Single from:

£8,564

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 35,140 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL
  • Plus, Book by 8:30pm 31st May 2019 and receive a John Lewis Gift Card worth up to £100

Experience the Difference

  • Exclusive Cruise Miles rewards programme – saving you £££’s off future cruises

  • Award-Winning Cruise Agent with over 50 awards to date

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Expert staff with over 1,000 years of combined travel expertise offering 5★ service

  • Operating for over 25 years as a cruise only specialist

  • Brexit Protection Guarantee

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Your Itinerary


Show itinerary as:

Your Ship:

Crystal Ravel - Crystal Cruises


Day

Port

Date

Due Depart


Day 3

Port :

Esztergom, Hungary

Date :

26 Jul 2019

Due - Departs :

26 Jul 2019


Day 3

Port :

Visegrád, Hungary

Date :

26 Jul 2019

Due - Departs :

26 Jul 2019


Day 3

Port :

Scenic cruising from Budapest

Date :

26 Jul 2019

Due - Departs :

26 Jul 2019


Day 5

Port :

Cruising Iron Gates

Date :

28 Jul 2019

Due - Departs :

28 Jul 2019


Day 8

Port :

Kalocsa, Hungary

Date :

31 Jul 2019

Due - Departs :

31 Jul 2019


Day 9

Port :

Scenic cruising into Budapest

Date :

01 Aug 2019

Due - Departs :

01 Aug 2019


The Ship


One of Crystal’s four new ‘Rhine Class’ river ships, Crystal Ravel will surpass the comforts of home with innovative new features and splendid all-inclusive amenities. Crystal Ravel will welcome just 106 guests each, in striking all-suite accommodations. Sanctuaries of resplendent comfort, each suite boasts expert butler service, plush king-sized beds, Panoramic Balcony-windows, walk-in closets in most suites, lavish bathrooms, and the latest, cutting-edge technologies. Beyond these privileged confines, Crystal’s legendary hospitality unfolds throughout, setting the stage for a journey of magical discovery.

Crystal Ravel


Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

John Lewis Gift Card is based on one per booking, 7 nights or more, is tiered on cabin grade booked and is for UK mainland addresses only.

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