ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Eastern Caribbean from New York

Cruise Code: 1262787

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Earn up to 5,147 cruise miles

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Your ROL Cruise package


What's included

  • Full board accommodation
  • Freestyle Dining On Board - Dine where & when you like
  • 24-hour dining venue on select ships
  • Premium Drinks Package
  • Fantastic entertainment on board every evening
  • All on board gratuities and service charges

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Norwegian Breakaway

    Your Ship


    Norwegian Breakaway

    Norwegian Cruise Line

    Norwegian Cruise Line
    View
  • New York

    Day 1

    New York

    16 Oct 2018

    From the Statue of Liberty to Broadway theatres, you’re spoilt for choice for things to see and do in the Big Apple.

    Destination guide
  • Day 2-4


    At Sea

    17 Oct 2018 to 19 Oct 2018

  • Day 5


    St. Croix, U.S. Virgin Islands

    20 Oct 2018

  • Castries, St. Lucia

    Day 6

    Castries, St. Lucia

    21 Oct 2018

    From refreshing waterfalls and exhilarating water sports to elegant dining in Rodney Bay, St Lucia offers something for everyone.

    Destination guide
  • Bridgetown, Barbados

    Day 7

    Bridgetown, Barbados

    22 Oct 2018

    Though technically located in the Atlantic Ocean, this popular Caribbean island is the most easterly of the Lesser Antilles archipelago and a Commonwealth realm.

    Destination guide
  • Basseterre

    Day 8

    Basseterre

    23 Oct 2018

    Although St. Kitts might be diminutive in size – just 68 square miles – it makes up for it in beauty. There are unspoilt beaches of white or soft black volcanic sand, spectacular mountains with forests, waterfalls and brilliant tropical flowers, and close to the busy little capital, Basseterre, the impressive site of Brimstone Hill Fortress, standing some 700 feet above the Caribbean Sea.

  • St. Thomas, Charlotte Amalie, US Virgin Islands

    Day 9

    St. Thomas, Charlotte Amalie, US Virgin Islands

    24 Oct 2018

    Relaxing Saint Croix, unspoiled Saint John and historic Saint Thomas unite with 50 minor islands to make up the US Virgin Islands (also known as USVI).

    Destination guide
  • Day 10-11


    At Sea

    25 Oct 2018 to 26 Oct 2018

  • New York

    Day 12

    New York

    27 Oct 2018

    From the Statue of Liberty to Broadway theatres, you’re spoilt for choice for things to see and do in the Big Apple.

    Destination guide

The Ship


Norwegian Breakaway is ready to whisk you away to your best holiday yet. Take a Caribbean cruise and swim with dolphins, step back into history on a Europe Cruise, or just enjoy relaxing days on a Transatlantic voyage. Named Best Cruise Ship for Families by USA Today, there’s something on board for everyone. Breathe in the fresh ocean air and connect with the sea like never before along The Waterfront, a quarter-mile oceanfront promenade lined with restaurants, bars, and spectacular views. Indulge in more than 25 dining experiences, including three new, dedicated seafood venues. And enjoy dazzling Broadway performances - Rock of Ages, Burn the Floor, and Cirque Dreams & Dinner Jungle Fantasy. Norwegian

Norwegian Breakaway


Launched: April 2013 | Occupancy: 3,969 passengers

Tonnage: 146,600 tons | Length: 1068 ft (325.53 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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