ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Singapore to Colombo

Cruise Code: 1267192

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Earn up to 18,990 cruise miles

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Your ROL Cruise package


What's included

  • Expertly planned itineraries
  • Economy return flights
  • Free regional connections from selected UK airports
  • Included pre-&-post cruise hotel stays on selected sailings
  • Included sightseeing in most ports of call and a choice of excursions in many ports
  • Experienced guest speakers on each cruise
  • All meals on board Aegean Odyssey with a choice of two restaurants
  • Open seating dining so you can choose when, where and with whom to dine
  • Complimentary wine, beer or soft drinks, if preferred, with your evening meal on board
  • More time to enjoy ashore with no rush to get back on board with late departures in many ports
  • Included gratuities to your cabin steward and restaurant staff
  • Port taxes
  • Transfers and baggage handling between overseas airports, hotels and the ship
  • Free flight upgrade to business class for Balcony Class passengers (Categories A to D, subject to availability) on selected sailings

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

MV Aegean Odyssey - Voyages To Antiquity


Day

Port

Date

Due Depart


Day 5

Port :

Malacca, Malaysia

Date :

27 Jan 2019

Due - Departs :

27 Jan 2019


Day 6

Port :

At Sea

Date :

28 Jan 2019

Due - Departs :

28 Jan 2019


Day 8

Port :

Phuket, Thailand

Date :

30 Jan 2019

Due - Departs :

30 Jan 2019


Day 9-10

Port :

At Sea

Date :

31 Jan 2019

Due - Departs :

01 Feb 2019


Day 14

Port :

At Sea

Date :

05 Feb 2019

Due - Departs :

05 Feb 2019


Day 15

Port :

Port Blair

Date :

06 Feb 2019

Due - Departs :

06 Feb 2019


Day 16-18

Port :

At Sea

Date :

07 Feb 2019

Due - Departs :

09 Feb 2019


The Ship


Classically elegant, but far from stuffy and formal, premium class MV Aegean Odyssey offers passengers every comfort at sea, with a relaxed, congenial atmosphere and the highest calibre of personal service. Carrying an average of 350 passengers, Aegean Odyssey’s ideal size is perfectly suited for coastal cruising to the small inlets of the Mediterranean that larger ships cannot reach. It also allows her to navigate the great rivers of Asia, including the Saigon and Yangon Rivers, as well as Spain’s Guadalquivir River, for a unique combination of ocean and river cruising. Aegean Odyssey features generously-sized suites and staterooms, including a special level of accommodation entitled 'Balcony Class' in categories A through D, which offers spacious staterooms with charming balconies and additional amenities including priority sightseeing boarding. With tastefully understated interiors, Aegean Odyssey combines the best of traditional elegance with all the modern conveniences of a first-class ship.

MV Aegean Odyssey


Launched: January 2009 | Occupancy: 350 passengers

Tonnage: 11,563 tons | Length: 461 ft (140.51 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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