ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Essential Vietnam & Cambodia from Ho Chi Minh City

Cruise Code: 1268181

  • Duration: 11nts
  • Departs: 06 Jan 2019 Alternative sailing dates
  • Sails from: Ho Chi Minh City (Saigon), Vietnam
  • Flights and transfers: not inc
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Suite from:

£2,935pp

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 5,870 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Expert services of a Cruise Director
  • Friendly, English-speaking local guides on all excursions
  • All delicious on board meals, freshly prepared by an expert chef to reflect regional flavours
  • Comprehensive range of guided tours and sightseeing excursions
  • Unique and exclusive Signature Experiences offering once-in-a-lifetime experiences (on select sailings)
  • Insider Experiences offering unique special stays, local insights and memorable meals (on select sailings)
  • Freedom of Choice touring allowing you to tailor your holiday around your own interests (on select sailings)
  • All port charges, taxes and tipping
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


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Your Ship:

RV La Marguerite - APT Cruising


Day

Port

Date

Due Depart


The Ship


Experience life in the slow lane on board the exquisite five-star boutique that is La Marguerite. Float along the largest river in South East Asia, the magnificent Mekong, with elegance and grace, as our expert staff guide you through Vietnam and Cambodia. Offering an unparalleled river cruise experience, La Marguerite provides both excellence and refinement to all her passengers.

 

RV La Marguerite


Launched: January 2009

Star Rating

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Cabins


Suite


Deluxe Balcony Suite

Deluxe Balcony Suite


Deluxe Balcony Suite

Indochina Balcony Suite

Indochina Balcony Suite


Two large Indochina Balcony Suites feature such extras as a larger conservatory-style area, a large Balcony Terrace with a table and chairs and a whirlpool tub offering riverside views.

Sadec Balcony Suite

Sadec Balcony Suite


These six suites have a separate bath, a larger balcony and a king-size bed.

Standard Suite

Standard Suite


With porthole windows, each of the eight large entry-level suites provide a lovely retreat.


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