ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Western Caribbean

Cruise Code: 1268983

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Earn up to 5,760 cruise miles

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Your ROL Cruise package


What's included

  • Spacious en-suite accommodation
  • A fantastic array of dining options, including the grand main dining room with flavours to suit every mood
  • A range of activities, from relaxing in the adults-only solarium to trying your luck in the casino
  • Swimming pools, whirlpools, steam room and sauna
  • Fitness centre and jogging track
  • Dazzling entertainment – from West End- style shows to live music, and from comedians to acrobatic displays

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Your Ship


    Symphony of the Seas

    Royal Caribbean International

    Royal Caribbean International
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  • Miami, Florida

    Day 1

    Miami, Florida

    01 Feb 2020

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide
  • Day 2


    Relaxing at sea

    02 Feb 2020

  • Roatan

    Day 3

    Roatan

    03 Feb 2020

    First the geography – Roatán is one the three Bay Islands some 30 miles off the coast of Honduras and it’s about 30 miles long and two wide. Now what you really want to know – it’s got gorgeous beaches backed by tropical forests, sensational diving and snorkelling over the beautiful Belizean Reef and adventures like kayaking, horse riding and hiking the jungle trails.

    Destination guide
  • Day 4


    Puerto Costa Maya

    04 Feb 2020

    Best known for its tropical jungles, idyllic beaches and translucent lagoons, Costa Maya is a dream destination for outdoor recreation. You'll find everything from scuba diving and snorkeling to jungle treks and motorcycle tours.

  • Cozumel, Mexico

    Day 5

    Cozumel, Mexico

    05 Feb 2020

    The gorgeous Mexican island of Cozumel is renowned for its outstanding diving opportunities, beloved of celebrated oceanographer Jacques Cousteau.

    Destination guide
  • Day 6


    Relaxing at sea

    06 Feb 2020

  • CocoCay, Bahamas

    Day 7

    CocoCay, Bahamas

    07 Feb 2020

    Right in the heart of the Caribbean Sea, CocoCay is secluded and subdued. Tepid waters as clear as glass make this an ideal location to take advantage of all the aquatic recreational opportunities available.

    Destination guide
  • Miami, Florida

    Day 8

    Miami, Florida

    08 Feb 2020

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide

The Ship


Welcome to Symphony of the Seas, our biggest, boldest, most innovative and most exciting adventure yet. Onboard Symphony of the Seas you’ll experience the very best of Royal Caribbean, enjoying incredible facilities, outstanding entertainment, a fabulous choice of dining options and state-of-the-art technology. With so much to discover onboard, and with our largest, most luxurious rooms ever to cosy up in, you’ll have the holiday of a lifetime, whether you’re a fun-loving family or a couple seeking the perfect escape. Your extraordinary adventure starts here, so are you all set?

Symphony of the Seas


Launched: April 2018 | Occupancy: 5,400 passengers

Tonnage: 230,000 tons | Length: 1188 ft (362.11 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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