ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Japan, China & Taiwan Collector

Cruise Code: 1273596

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 6,117 cruise miles

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Your ROL Cruise package


What's included

  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

ms Westerdam - Holland America Line


Day

Port

Date

Due Depart


Day 3

Port :

Osaka, Japan

Date :

17 Oct 2018

Due - Departs :

17 Oct 2018


Day 4

Port :

Beppu, Japan

Date :

18 Oct 2018

Due - Departs :

18 Oct 2018


Day 5

Port :

Scenic Cruising Kanmon Strait

Date :

19 Oct 2018

Due - Departs :

19 Oct 2018


Day 6

Port :

At Sea

Date :

20 Oct 2018

Due - Departs :

20 Oct 2018


Day 7

Port :

Sasebo, Japan

Date :

21 Oct 2018

Due - Departs :

21 Oct 2018


Day 8

Port :

At Sea

Date :

22 Oct 2018

Due - Departs :

22 Oct 2018


Day 12

Port :

At Sea

Date :

26 Oct 2018

Due - Departs :

26 Oct 2018


Day 13

Port :

Qingdao, China

Date :

27 Oct 2018

Due - Departs :

27 Oct 2018


Day 14

Port :

At Sea

Date :

28 Oct 2018

Due - Departs :

28 Oct 2018


Day 17

Port :

At Sea

Date :

31 Oct 2018

Due - Departs :

31 Oct 2018


Day 19

Port :

Kagoshima

Date :

02 Nov 2018

Due - Departs :

02 Nov 2018


Day 20

Port :

At Sea

Date :

03 Nov 2018

Due - Departs :

03 Nov 2018


Day 21

Port :

Naha

Date :

04 Nov 2018

Due - Departs :

04 Nov 2018


Day 22

Port :

Ishigaki Island

Date :

05 Nov 2018

Due - Departs :

05 Nov 2018


Day 23-24

Port :

Keelung, Taiwan

Date :

06 Nov 2018

Due - Departs :

07 Nov 2018


Day 25

Port :

Kaohsiung, Taiwan

Date :

08 Nov 2018

Due - Departs :

08 Nov 2018


Day 26

Port :

At Sea

Date :

09 Nov 2018

Due - Departs :

09 Nov 2018


Day 28

Port :

At Sea

Date :

11 Nov 2018

Due - Departs :

11 Nov 2018


The Ship


Recently updated with new bar, entertainment and dining venues, plus completely reimagined suites, Westerdam is a fascinating destination in her own right. On board, enjoy live entertainment with Music Walk™, including Lincoln Center Stage, B.B. King's Blues Club and Billboard Onboard. Learn culinary skills at a cooking show or hands-on workshop with America's Test Kitchen. Enrich your travel experience at the new Exploration Central atop the ship.

ms Westerdam


Launched: April 2004 | Occupancy: 1,916 passengers

Tonnage: 82,348 tons | Length: 936 ft (285.30 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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