ROL Cruise customer experience rating 4.7/5 


Based on 2699 reviews

Thanks to a very helpful employee of ROL

20 Oct 2018

I was called initially to cancel a holiday booked for Nov. 2019 which was to celebrate our 50th wedding anniversary. We were going to Myanmar which had long been a dream for us. On hearing our disappointment, Shannon Crick, who called us pulled out all the stops to find an alternative which she did. We were unable to have the same dates, but are very pleased to be going. Not so happy about additional costs, but we have accepted this. Well done to Shannon

Professional and friendly the perfect mix

19 Oct 2018

Very helpful very professional.

Excellent service.

19 Oct 2018

Very efficient and professional gave us all the information that we needed to book our cruise. Explained everything in detail all in all a very pleasant experience.

They take time to ensure you are completely happy with your choices 🤩😍😎

19 Oct 2018

The customer service team were caring making sure that they understood what my request was and processing that request in a very effecient way. All though you cannot see them you get the feeling that it is service with a smile and no request is too much trouble. I woukd definatley and infact do recommend ROL

ROL CRUISE`S SERVICE IS FIRST CLASS

19 Oct 2018

They explained ,the booking procedure clearly and I was able to pay the £600 deposit in two half's .

Great service

19 Oct 2018

Friendly,efficient and informative.

😃😃😃

19 Oct 2018

Excellent service from Jo and very helpful. I came away fully satisfied that I achieved a great holiday deal.

Prompt, polite and helpful.

19 Oct 2018

Prompt, polite and helpful.

Brilliant communication skill

19 Oct 2018

So far so good . . . COMMUNICATION WISE . ALL INFOS SUPPLIED . I am just looking for the actual services in the cruise .

I gave you 5 stars !!!

19 Oct 2018

Very helpful, informative and someone who cared.

Excellent service

18 Oct 2018

Yes I would recommend ROL cruise for their excellent service not only on our original booking but with our transfer of 2020 cruise to 2019.

Well worth the telephone call.

18 Oct 2018

The cruise we inquired about was booked with no problems, all our queries were solved. Having dealt with Readers Offers in the past I knew I would get satisfaction.

Great service

18 Oct 2018

Phoned to book and the staff were very helpful. I opted to receive all the holiday information by post and it arrived within a couple of days. Would definitely book with them again.

Best service ever

18 Oct 2018

It was exceptional service as we changed a few things and it was no trouble. Gerald was the representative.

SOLO OFFER | Christmas Markets of Europe

Cruise Code: 1273601 / Voyage Code: L1838

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Earn up to 1,099 cruise miles

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Your ROL Cruise package


What's included

  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • All evening entertainment, including cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Join Balmoral on a magical cruise to Germany and Denmark for the chance to go in search of that special gift or simply soak up the friendly festive atmosphere of some of Europe’s very best Christmas markets. Germany really comes to life at ‘the most wonderful time of year’ and with a day each in Bremen and Hamburg, you’ll have opportunities to enjoy the country’s famous yuletide spirit to the full. In both cities you’ll discover dreamland-esque Christmas markets draped with twinkling lights and decorations and packed with pretty wooden huts selling a variety of gifts and delicious traditional treats such as glühwein and lebkuchen. From Bremen you can also tour to Oldenburg and be enchanted by the Old Quarter, transformed into a dazzling ‘winter wonderland’ at Christmas. Aside from the festive markets there’s much more to pack in too. You could take in the historic structures of Bremen’s UNESCO-listed city centre and the many highlights of Hamburg, including the gothic-style St Nikolai Church, the Chilehaus and the unique Miniatur Wunderland – home to world’s largest model railway – to name just a few. You’ll also experience daytime scenic cruising of the Kiel Canal, passing through this incredible German waterway twice of your unforgettable festive adventure. Sandwiched between your calls into Bremen and Hamburg is a full day in Copenhagen. Any time spent in the delightful Danish capital is memorable, but even more so at Christmas when you can savour the fairytale atmosphere and mesmerising displays of light and decoration. A particular highlight is the busy festive market hosted at the legendary Tivoli Gardens, one of the world’s oldest amusement parks. You’ll find plenty of stalls offering everything from Nordic handicrafts to tempting local delicacies, such as gløgg wine and æbleskiver apple pancakes. Alternatively you could choose to take a walking tour of the city and see the sights, including the impressive Christiansborg and Amalienborg Palaces; explore the charming Nyhavn waterfront district; or head to the pedestrianised streets of Strøget, which are lined with lovely cafés and superb shops.

Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
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  • Southampton

    Day 1

    Southampton

    13 Dec 2018

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Day 2


    At Sea

    14 Dec 2018

  • Bremen, Germany

    Day 3

    Bremen, Germany

    15 Dec 2018

  • Day 4


    Kiel Canal Transit

    16 Dec 2018

  • Copenhagen, Denmark

    Day 5

    Copenhagen, Denmark

    17 Dec 2018

    With its ancient castles, brightly coloured houses and sculpture of a certain little mermaid, wandering around Copenhagen can sometimes feel like you’ve walked into a storybook.

    Destination guide
  • Day 6


    Kiel Canal Transit

    18 Dec 2018

  • Hamburg, Germany

    Day 7

    Hamburg, Germany

    19 Dec 2018

    Home to one of the biggest ports in Europe, Hamburg leaves visitors spoilt for choice when it comes to things to do and see.

    Destination guide
  • Day 8


    At Sea

    20 Dec 2018

  • Southampton

    Day 9

    Southampton

    21 Dec 2018

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Named after the Scottish home of the Royal Family. Still smaller than most cruise ships today, there are 710 cabins and suites and generous public space for the 1,300 guests on board. The main restaurant is Ballindalloch (named after the Speyside village and castle), while the two other formal restaurants are Avon and Spey – named after two of Scotland’s most beautiful salmon rivers. There’s a comfy pub with occasional live music or comedy, cabaret and shows in the Neptune Lounge, or drift away with a cool drink and spectacular seascapes in the Observatory Lounge.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

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