ROL Cruise customer experience rating 4.8/5 


Based on 4411 reviews

Excellent customer service

20 Feb 2019

Excellent customer service - far better than trying to do it yourself online!

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

Scandinavia And Russia

Cruise Code: 1279958 / Voyage Code: SR07U069

Free Deluxe Drinks Package

The BIG SALE is now ON!

Read more

Prepare for an adventure extravaganza; Royal Caribbean's one big sale is now on.Go all-inclusive  with a free Deluxe Drinks Package on selected 2019 and 2020 sailings from the UK, Europe, Caribbean and Asia. Choose from 26 world-class ships, and from our wide range of unforgettable excursions and get ready for all the epic thrills and tranquil chills awaiting your arrival. So what are you waiting for? This is how to holiday.

But wait, the adventures don’t stop there, with thousands of unforgettable excursions to choose from, we’ve got thrills and chills awaiting at each and every port.

EARN EXCLUSIVE CRUISE MILES

ALL-INCLUSIVE DRINKS PACKAGE*

FAMILY-FRIENDLY*

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Earn up to 3,612 cruise miles

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Your ROL Cruise package


What's included

  • Enjoy a all-inclusive Deluxe Drinks Package
  • Spacious en-suite accommodation
  • A fantastic array of dining options, including the grand main dining room with flavours to suit every mood
  • A range of activities, from relaxing in the adults-only solarium to trying your luck in the casino
  • Swimming pools, whirlpools, steam room and sauna
  • Fitness centre and jogging track
  • Dazzling entertainment – from West End- style shows to live music, and from comedians to acrobatic displays
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Prepare for an adventure extravaganza; Royal Caribbean's one big sale is now on. Go all-inclusive  with a free Deluxe Drinks Package and choose from 26 world-class ships, and from our wide range of unforgettable excursions and get ready for all the epic thrills and tranquil chills awaiting your arrival. So what are you waiting for? This is how to holiday. 

Your Itinerary


Show itinerary as:

  • Serenade of the Seas

    Your Ship


    Serenade of the Seas

    Royal Caribbean International

    Royal Caribbean International
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  • Stockholm

    Day 1

    Stockholm

    21 Jul 2019

    With its rich array of galleries and museums, a vibrant restaurant culture and enough shops to satisfy even the most demanding of fashionistas, this is one city set to impress.

    Destination guide
  • Day 2


    Relaxing at sea

    22 Jul 2019

  • St. Petersburg

    Day 3-4

    St. Petersburg

    23 Jul 2019 to 24 Jul 2019

    St Petersburg is breathtakingly beautiful. In this city that is often called the Venice of the North, rivers and canals intermingle with spectacular architecture, magnificent museums and ornate palaces

    Destination guide
  • Helsinki

    Day 5

    Helsinki

    25 Jul 2019

    Helsinki is cool and intriguing. The Finnish capital is dominated by a dramatic coastline, cold weather and modernist architecture. Let its offbeat charm wash over you.

    Destination guide
  • Tallinn

    Day 6

    Tallinn

    26 Jul 2019

    From fascinating Baroque architecture to awe-inspiring glass skyscrapers, Estonia is a charming Baltic gem that really gets under the skin of all who visit.

    Destination guide
  • Visby

    Day 7

    Visby

    27 Jul 2019

    Visby, Sweden's sunniest vacation spot, boasts beautiful sandy beaches, moors and meadows-ideal for those looking for some outdoor action. Discover ancient caves or go cycling along stunning coastal roads on your amazing journey.

  • Stockholm

    Day 8

    Stockholm

    28 Jul 2019

    With its rich array of galleries and museums, a vibrant restaurant culture and enough shops to satisfy even the most demanding of fashionistas, this is one city set to impress.

    Destination guide

The Ship


One of the newest cruise ships, Royal Caribbean's Serenade of the Seas offers the ultimate 'at sea' experience by combining speed, added comfort, greater space, sweeping ocean vistas and exceptional staff committed to serving your every whim. Her spectacular features include the ten-storey glass-constructed Centrum, glass lifts facing the sea, and the highest percentage of outside staterooms in the Royal Caribbean fleet.

Serenade of the Seas


Launched: August 2003 | Occupancy: 2,110 passengers

Tonnage: 90,090 tons | Length: 965 ft (294.14 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fares are based on two people sharing. Prices are subject to change and availability without notice, Prices include all applicable taxes and fees. Flights and pre-paid gratuities are additional costs unless otherwise stated. Promotion is applicable to new bookings of eligible staterooms (guarantee stateroom bookings in categories Z, ZI, Y, YO, XN, X, XB, W & WS GTY are excluded) made between 18th December 2018 and 4th March 2019 on selected sailings of 6 nights or more departing between 1st March 2019 and 31st December 2020 and Dubai sailings on Jewel of the Seas of 6 nights or more departing in 2020. Free deluxe drinks package is for the first and second guest only aged 21 and over. Third and fourth guest will receive a Refreshaments Beverage Package.  Guests under the required drinking age will receive a Refreshment Beverage Package. The Deluxe Beverage Package includes selected individual beverage items up to $12RRP. Further Cruise Line terms & conditions apply. 

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

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