ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

SOLO OFFER | European Rivers, Canals and Cities

Cruise Code: 1281697

Incredible savings!

The 2018 Solo Travellers Savings Promotion

Incredible savings of up to 40% + save an extra 10%

Read more

It is our pleasure to present to you, this unmissable Solo Traveller Savings Promotion. A firm favourite with ROL Cruise customers, Cruise & Maritime Voyages provide a traditional style of cruising; bursting with charm at every turn. These fares are excellent value for money too, with incredible savings of up to 50%!

Your fantastic value for money fares all include:

  • Welcome and farewell cocktail parties
  • Guest speaker presentations
  • Daytime activities and leisure facilities
  • Port taxes
  • All meals on board including afternoon tea and late night snacks

INCREDIBLE SAVINGS*

LOW SINGLE SUPPLEMENT*

FREE TEA & COFFEE*

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Earn up to 3,178 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Incredible savings of up to 50%
  • Low single supplement
  • Comfortable cabin accommodation
  • Full board cruising plus afternoon teas and late night snacks
  • Welcome and farewell Captain’s cocktail
  • Stylish entertainment, cabarets and popular classical interludes
  • Daytime activity programme
  • Guest speakers and daytime activities
  • Club Class - meet like minded passengers for games of bridge, cards, backgammon and more
  • Wide range of leisure facilities to enrich your time on board
  • Sterling on board
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

Your Ship:

Astoria - Cruise & Maritime Voyages


Day

Port

Date

Due Depart


Day 1

Port :

Portsmouth

Date :

08 Oct 2018

Due - Departs :

08 Oct 2018


Day 2

Port :

At Sea

Date :

09 Oct 2018

Due - Departs :

09 Oct 2018


Day 2

Port :

Rotterdam

Date :

09 Oct 2018

Due - Departs :

09 Oct 2018


Day 3-4

Port :

At Sea

Date :

10 Oct 2018

Due - Departs :

11 Oct 2018


Day 5

Port :

Brunsbuttel

Date :

12 Oct 2018

Due - Departs :

12 Oct 2018


Day 5

Port :

Transit Kiel Canal

Date :

12 Oct 2018

Due - Departs :

12 Oct 2018


Day 5

Port :

Holtenau

Date :

12 Oct 2018

Due - Departs :

12 Oct 2018


Day 7

Port :

Aalborg, Denmark

Date :

14 Oct 2018

Due - Departs :

14 Oct 2018


Day 8

Port :

Kristiansund, Norway

Date :

15 Oct 2018

Due - Departs :

15 Oct 2018


Day 9

Port :

At Sea

Date :

16 Oct 2018

Due - Departs :

16 Oct 2018


Day 10

Port :

Portsmouth

Date :

17 Oct 2018

Due - Departs :

17 Oct 2018


The Ship


On completion of her summer 2015 season, Azores will be re-named Astoria in line with our smaller ship offering alongside the similarly named 600 passenger Astor. This is in contrast to our larger mid-sized vessels; the Marco Polo and Magellan, adopting the explorer theme. In March 2016, Astoria will operate a two month spring season sailing from Bristol Avonmouth prior to the start of her summer season of cruising operating on the French market.

Astoria


Occupancy: 550 passengers

Tonnage: 16,144 tons | Length: 525 ft (160.02 m)

Star Rating

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Cabins



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* Terms and Conditions


Prices are per person based on one adult in a single cabin. Offers advertised are subject to availability at the times of booking. Prices advertised may increase or be withdrawn at any time. Booking conditions of Cruise and Maritime Voyages and Reader Offers Limited Agency Terms of Business apply. Cruise & Maritime Voyages are offered for sale in the UK by South Quay Travel & Leisure Ltd trading as Cruise & Maritime Voyages. ABTA V9945. Offer advertised apply to new bookings only. Savings are based on the difference between the Reader Offers Ltd standard fare and the current selling fare. Savings have been applied to the advertised prices. Advertised prices exclude gratuities, automatic gratuities of £5 per night will be debited to your on board account, £4 per night for cruises over 16 nights. Further terms and conditions apply.

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