ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Iberian Peninsula

Cruise Code: 1291235

Enjoy modern-luxury with Celebrity Cruises

Plus, book an Ocean View cabin or above and enjoy a FREE classic drinks package!

The 2019 All-inclusive Celebrity Spring Promotion

Free drinks + Free on board spend

EARN EXCLUSIVE CRUISE MILES

MODERN LUXURY CRUISING*

FREE CLASSIC DRINKS PACKAGE*

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Earn up to 5,226 cruise miles

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Your ROL Cruise package


What's included

  • FREE Classic Drinks Package for Ocean View Staterooms or above
  • A wide range of superbly appointed suites, family and staterooms choices
  • Award-winning cuisine from the iconic main dining room with a nightly-changing menu
  • Lawn Club aboard Solstice Class ships
  • Fitness centre and classes with modern facilities and instructor-led sessions
  • Cutting-edge circus shows, Broadway-style theatre, comedy, magic and live music
  • Enjoy an open air movie on the rooftop terrace on Millennium Class Ships
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Celebrity Reflection

    Your Ship


    Celebrity Reflection

    Celebrity Cruises

    Celebrity Cruises
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  • Lisbon, Portugal

    Day 1

    Lisbon, Portugal

    28 Oct 2019

    Follow in the footsteps of the world’s greatest explorers as you wind your way through Lisbon’s cobblestone streets. Take in the tree-lined squares, ancient castles and colourful cityscape of Portugal’s capital city.

    Destination guide
  • Day 2


    At sea

    29 Oct 2019

  • Gibraltar

    Day 3

    Gibraltar

    30 Oct 2019

    A British Overseas Territory since 1713, Gibraltar is a pleasant blend of familiar and unique. While the currency and language are the same as back home, this destination has its own character...

    Destination guide
  • Malaga, Spain

    Day 4

    Malaga, Spain

    31 Oct 2019

    The southern Spanish city of Malaga has a lot more to offer than a sunny Mediterranean climate. The city where artist Pablo Picasso was born is now regarded as Andalusia’s cultural capital.

    Destination guide
  • Cartagena, Colombia

    Day 5

    Cartagena, Colombia

    01 Nov 2019

    On Colombia’s Caribbean-facing coast, Cartagena is a handsome and historic city, with distinctive Colonial architecture dating back to the sixteenth century.

    Destination guide
  • Valencia, Spain

    Day 6

    Valencia, Spain

    02 Nov 2019

    Known as the gateway to the Mediterranean, Valencia’s locals say their coastal home receives more sun than any other Spanish city.

    Destination guide
  • Ibiza, Spain

    Day 7

    Ibiza, Spain

    03 Nov 2019

  • Day 8


    At sea

    04 Nov 2019

  • Barcelona, Spain

    Day 9

    Barcelona, Spain

    05 Nov 2019

    Barcelona’s stunning blend of intriguing architecture, irrepressible culture, exquisite food and inviting beaches means that it is truly a destination that has something for everyone.

    Destination guide

The Ship


The chic Celebrity Reflection is the ultimate escape – no matter how you enjoy spending your time. Whether you want to relax at the Canyon Ranch SpaClub or spend an afternoon watching the ocean on the top deck from a secluded hideaway spot in The Alcoves on our unique Lawn Club, your days have never been more luxurious or tailored to your needs. For something a little more energetic, we have a range of fitness classes, bars and entertainment to keep you going. Why not head to the ice-topped Martini-Bar at night to take in our amazing flare barmen serving up a huge range of Martinis.

Celebrity Reflection


Launched: October 2012 | Occupancy: 2,886 passengers

Tonnage: 122,400 tons | Length: 1047 ft (319.13 m)

Star Rating

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Cabins



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* Terms and Conditions


Booking conditions of Celebrity Cruises and Reader Offers Limited Agency Terms of Business apply. This offer applies to new bookings only. Staterooms are subject to availability at the time of booking. Reader Offers Ltd fares may be withdrawn at any time. Fares are per person based on two adults sharing a stateroom, are capacity controlled and subject to change at any time without notice. Drinks package is for Ocean View Staterooms or above for the 1st and 2nd guest. Exclusions apply. Normal Cruise Miles terms and conditions apply. E&OE.

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