ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Enchantment of Eastern Europe | Budapest to Bucharest

Cruise Code: 1291907

Early Booking Savings

Choice of FREE €200 on board spend OR unlimited drinks

The Deluxe River Cruise Promotion

Choice of FREE €200 on board spend OR unlimited drinks

Read more

Offer ends 30 Sep 2018

Explore the rivers of Europe in complete comfort with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

GRATUITIES INCLUDED*

EARLY BOOKING SAVINGS*

SHORE EXCURSIONS INCLUDED*

CHOICE OF FREE €200 ON BOARD SPEND OR UNLIMITED DRINKS*

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Earn up to 6,590 cruise miles

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Your ROL Cruise package


What's included

  • Post-cruise hotel stay in Bucharest, Romania
  • Early booking savings
  • Free €200 on board spend OR free unlimited drinks package for Balcony Suites and above
  • Free wine, beer and soft drinks with lunch and dinner for Emerald Staterooms
  • Spacious full board accommodation on board Europe’s most innovative cruise ships
  • All meals throughout your river cruise from a healthy buffet breakfast to a five-course à la carte menu
  • Gratuities are included
  • Complimentary Wi-Fi
  • Complimentary bicycles for use ashore in select destinations
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Bottled water restocked daily in your cabin
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • First-class service from an English-speaking crew

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Explore the rivers of Europe in luxury with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

 

 

Your Itinerary


Show itinerary as:

  • Emerald Dawn

    Your Ship


    Emerald Dawn

    Emerald Waterways

    Emerald Waterways
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  • Budapest, Hungary

    Day 1

    Budapest, Hungary

    25 May 2019

    Upon arrival, transfer to the port and embark your award-winning Emerald Star-Ship for your seven night cruise. This evening, join your fellow guests for drinks and dinner (D).

    Destination guide
  • Day 2


    Kalocsa, Hungary

    26 May 2019

    This morning, sail out of Budapest towards Kalocsa, one of the oldest towns in Hungary, famous for the production of paprika. In the afternoon, visit a local Puszta Horse Farm and enjoy a performance showcasing the exceptional riding skills of Magyar horsemen. Tonight, you will be invited to the Captain’s Gala Dinner

    EmeraldPLUS: Visit to Puszta Horse Farm. (B, L, D)

  • Day 3


    Osijek, Croatia

    27 May 2019

    Cruise into the border region of Croatia today, an area that was heavily damaged during the Croatian War of Independence at the end of the communist era. Compare stories back at the ship and enjoy an evening of sailing further down the Danube into Serbia, where remnants of former conflicts can be regularly seen along the river banks. (B, L, D)

    EmeraldPLUS: Home-hosted lunch with a Croatian family

    EmeraldPLUS: Meet students from the local village

  • Belgrade, Serbia

    Day 4

    Belgrade, Serbia

    28 May 2019

    Serbia's vibrant capital awaits today, your city tour includes a visit to Tito's Memorial, the impressive Fortress Kalemegdan and St Sava Church which is the world's largest orthodox cathedral. (B, L, D)

    EmeraldPLUS: Serbian Folklore Evening Show

    DiscoverMORE: National Opera Theatre Tour (extra expense)

    EmeraldACTIVE: Guided Biking Tour

    Destination guide
  • Day 5


    Kostolac, Serbia

    29 May 2019

    Today you will embark on an incredible journey to the first and biggest architectural archaeological excavation in Eastern Europe, the Viminacium Archaeological Excavation Site and Museum. This site was one of the most important Roman cities and military camps in the period from 1st to 4th centuries. Its exceptional strategic importance was reflected both in the defence of the northern border of the Roman Empire and in turn of communications and commercial transactions. Return to the ship and sail through the narrow gorge between the European Alps and Carpathian Mountains, known as the Iron Gates. (B, L, D)

  • Vidin, Bulgaria

    Day 6

    Vidin, Bulgaria

    30 May 2019

    Visit a local vineyard with wine tasting and later visit the medieval Baba Vida Fortress (B, L, D)

    EmeraldACTIVE: Hike to Belogradchik

    Destination guide
  • Rousse, Bulgaria

    Day 7

    Rousse, Bulgaria

    31 May 2019

    Today your ship will cruise to Rousse and visit the impressive cliff top town of Veliko Tarnovo, the former capital of the Bulgarian empire known once as the 'city of the Tsars'. Visit the historic town of Arbanasi perched on a high plateau overlooking the Yantra River and lined with traditional houses. The town is known for its 17th and 18th century churches and many examples of Bulgarian National Revival architecture. Tonight, join your Captain for a farewell reception and dinner. (B, L, D)
     

    EmeraldACTIVE: Hike to Ivanovo Church
    EmeraldPLUS: Choir Concert in Arbanasi

  • Veliko Tarnovo, Bulgaria

    Day 7

    Veliko Tarnovo, Bulgaria

    31 May 2019

  • Day 7


    Arbanassi, Bulgaria

    31 May 2019

  • Giurgiu - Budapest

    Day 8

    Giurgiu - Budapest

    01 Jun 2019

    This morning, disembark your Emerald Waterways luxury river cruise and journey by road to Romania's capital, Bucharest. The city's wide avenues have a distinctly French feel; in fact, the city is often referred to as the Paris of the East. Overnight hotel stay including breakfast (B, D).

    Destination guide
  • Bucharest, Romania

    Day 9

    Bucharest, Romania

    02 Jun 2019

    Transfer to the airport for your flight home (B)

The Ship


Guiding you past some of Europe’s most beautiful stretches of countryside and through some of the continent’s most vibrant and enchanting cities; Emerald Sky ensures every minute of your holiday is exceptionally comfortable and enjoyable. From the spacious suites and staterooms to the contemporary, sophisticated public spaces, every inch of Emerald Sky has been considered. Navigating the rivers Rhine, Main, Danube and Moselle; the Emerald Star, Sky, Sun, Dawn and Destiny can guide you through some of Europe’s most magical stretches of water and help you explore many of the continent’s most arresting and enchanting cities. The five sister vessels, boasting a modest capacity of 182 guests apiece, are all blessed with a selection of wonderful amenities and features. Our brand new Emerald ‘Star Ships’, the Emerald Dawn and the Emerald Sun, have made their debut voyages and have received high marks from our guests. You’ll enjoy all the same great features, including our open air system in the balcony suites and the indoor/ outdoor pool area, that make the “Star Ships” the 2014 Cruise Critic Editors’ Pick award winners for best new river ships. No matter which river cruise you choose, all your meals on-board the ship; beer, wine and soft drinks with lunch and dinner; on-shore excursions and touring; a special selection of EmeraldPLUS experiences; all travel and transfers from selected airports; and all tipping are included in the price. It’s what we like to call ‘Exceptional Emerald Value’. Step on to an award-winning ship where the spacious Sun Deck offers panoramic views of the stunning scenery. Relax in the fresh air while enjoying a light lunch and a glass of wine al-fresco on The Terrace. Enjoy insightful excursions in every port at no extra cost and we take care of tipping so you don’t have to think about it. You wouldn’t expect all this from a river cruise, but on an Emerald Waterways river cruise, you can look forward to it.

Emerald Dawn


Launched: January 2015 | Occupancy: 182 passengers

Length: 443 ft (135.03 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fares are per person based on two adults sharing a stateroom/suite except single staterooms/suites. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Scenic Tours (UK) Limited trading as Emerald Waterways and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. Savings are based on two adults sharing a stateroom/suite and is based on the difference between the full brochure fare and the early booking selling fare. Wine, beer and soft drinks are included with lunch and dinner and may exclude certain brands and is subject to the cruise lines T&C’s. Balcony suites and above will receive a premium drinks package including unlimited drinks on-board for the duration of your cruise. Drinks package is not combinable with any other offer. Flights are based on London, Norwich, East Midlands, Bristol, Humberside, Leeds/Bradford, Newcastle, Aberdeen, Manchester, Birmingham, Glasgow or Edinburgh departures; all other regional flights are available at a supplement and are subject to availability. Indoor pool/cinema is not available on Emerald Radiance (Douro Cruise) instead there is a serenity pool on the sun deck. WiFi service cannot be guaranteed and is subject to the cruise lines terms and conditions. Tours may not be suitable for guests with mobility restrictions, are subject to change and further t&c’s apply. Please note itineraries are subject to change. Balcony suites and above can choose from one added benefit, €200 per stateroom or unlimited drinks, these are subject to the cruise line T&Cs. E&OE.

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