ROL Cruise customer experience rating 4.7/5 


Based on 2698 reviews

Thanks to a very helpful employee of ROL

20 Oct 2018

I was called initially to cancel a holiday booked for Nov. 2019 which was to celebrate our 50th wedding anniversary. We were going to Myanmar which had long been a dream for us. On hearing our disappointment, Shannon Crick, who called us pulled out all the stops to find an alternative which she did. We were unable to have the same dates, but are very pleased to be going. Not so happy about additional costs, but we have accepted this. Well done to Shannon

Professional and friendly the perfect mix

19 Oct 2018

Very helpful very professional.

Excellent service.

19 Oct 2018

Very efficient and professional gave us all the information that we needed to book our cruise. Explained everything in detail all in all a very pleasant experience.

They take time to ensure you are completely happy with your choices 🤩😍😎

19 Oct 2018

The customer service team were caring making sure that they understood what my request was and processing that request in a very effecient way. All though you cannot see them you get the feeling that it is service with a smile and no request is too much trouble. I woukd definatley and infact do recommend ROL

ROL CRUISE`S SERVICE IS FIRST CLASS

19 Oct 2018

They explained ,the booking procedure clearly and I was able to pay the £600 deposit in two half's .

Great service

19 Oct 2018

Friendly,efficient and informative.

😃😃😃

19 Oct 2018

Excellent service from Jo and very helpful. I came away fully satisfied that I achieved a great holiday deal.

Prompt, polite and helpful.

19 Oct 2018

Prompt, polite and helpful.

Brilliant communication skill

19 Oct 2018

So far so good . . . COMMUNICATION WISE . ALL INFOS SUPPLIED . I am just looking for the actual services in the cruise .

I gave you 5 stars !!!

19 Oct 2018

Very helpful, informative and someone who cared.

Excellent service

18 Oct 2018

Yes I would recommend ROL cruise for their excellent service not only on our original booking but with our transfer of 2020 cruise to 2019.

Well worth the telephone call.

18 Oct 2018

The cruise we inquired about was booked with no problems, all our queries were solved. Having dealt with Readers Offers in the past I knew I would get satisfaction.

Great service

18 Oct 2018

Phoned to book and the staff were very helpful. I opted to receive all the holiday information by post and it arrived within a couple of days. Would definitely book with them again.

Best service ever

18 Oct 2018

It was exceptional service as we changed a few things and it was no trouble. Gerald was the representative.

Sensations of Southern France - Arles to Lyon

Cruise Code: 1291928

Early Booking Savings

Choice of FREE €200 on board spend OR unlimited drinks

The Deluxe River Cruise Promotion

Read more

Explore the rivers of Europe in complete comfort with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

GRATUITIES INCLUDED*

EARLY BOOKING SAVINGS*

SHORE EXCURSIONS INCLUDED*

CHOICE OF FREE €200 ON BOARD SPEND OR UNLIMITED DRINKS*

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Earn up to 5,190 cruise miles

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Your ROL Cruise package


What's included

  • Early booking savings
  • Free €200 on board spend OR free unlimited drinks package for Balcony Suites and above
  • Free wine, beer and soft drinks with lunch and dinner for Emerald Staterooms
  • Spacious full board accommodation on board Europe’s most innovative cruise ships
  • All meals throughout your river cruise from a healthy buffet breakfast to a five-course à la carte menu
  • Gratuities are included
  • Complimentary Wi-Fi
  • Complimentary bicycles for use ashore in select destinations
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Bottled water restocked daily in your cabin
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • First-class service from an English-speaking crew

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Explore the rivers of Europe in luxury with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

 

 

Your Itinerary


Show itinerary as:

  • Emerald Liberte

    Your Ship


    Emerald Liberte

    Emerald Waterways

    Emerald Waterways
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  • Day 1


    Arles

    04 May 2019

    On arrival, you’ll be met by a friendly Emerald Waterways representative and transferred by coach to your award winning ship (D).

  • Day 2


    Arles

    05 May 2019

    Join your local guide for a walking tour showcasing the highlights of the city in particular the exterior of the 2000 year old Roman Amphitheatre still in use today, which was originally built to hold 20,000 spectators in the style of the Colosseum in Rome (B, L, D).

    Discover More: Hilltop village of Les Baux (extra expense) or Tastes of Provence, visit an olive oil farm (extra expense)

  • Avignon, France

    Day 3

    Avignon, France

    06 May 2019

  • Avignon

    Day 3

    Avignon

    06 May 2019

    Avignon has a rich history from Celtic beginnings to being the residence of the Popes and later central to the French Revolution. Although a fortified town, it is the Papal Palace which stands more secure on a hill in the centre of town; its walls are 17–18 feet thick. Your guided walk with a local guide takes you through this historic centre strolling the cobbled laneways and browsing the shops, overlooking the famous “Pont de Avignon” (B, L, D).

    EmeraldPLUS: Provencal dinner on board hosted by a popular local chef as well as traditional local style concert known as Chanson music. Discover More: Secrets of the Pope’s Palace (extra expense) or Excursion to Pont du Gard (extra expense) 

  • Tournon

    Day 4

    Tournon

    07 May 2019

    Join your local guide for a walking tour of Tournon, which is dominated by the 16th century castle and roman ruins, and is nestled in the valley near the steep slopes of le Massif Central, France's 3rd largest mountain range. The area has a long tradition in wine making, including the renowned wine growing centre of Tain l'Hermitage across the river.

    Emerald Active: Guided biking tour to Glun.

    EmeraldPLUS: Cheese and olive tasting on board. Discover More: Regional Wine Tasting in Tournon (extra expense)

  • Day 6


    Chalon-Sur-Saône, France

    09 May 2019

  • Day 6


    Beaune, France

    09 May 2019

  • Lyon, France

    Day 7-8

    Lyon, France

    10 May 2019 to 11 May 2019

    Lyon is an ancient French city located at the junction of the river Rhône and Saône with over a 2,000 years of history.

    Destination guide

The Ship


Specially commissioned to sail the Rhône and Saône as part of our Sensations of Southern France river cruise, Emerald Liberté is one of three Star-Ships added to the Emerald Waterways fleet in 2017. Custom-built to provide the most exhilarating and authentic experiences cruising through France, the Emerald Liberté will skilfully navigate the rivers Rhône & Saône when she enters into service in 2017. The standards of service, attention to food, and knowledge of wine you’d expect in France will be sewn into the very essence of the Emerald Liberté – providing on-board experience comparable with world class boutique hotels. Completing the Sensations of Southern France itinerary, the ship exudes the same relaxed spirit as the lands which surround the rivers it sails upon. Travelling from Lyon to Avignon, the Emerald Liberté will explore culturally-rich and enigmatic cities before dissecting the wine regions and charming Mediterranean settlements of France. The Emerald Liberté is just one of three new ships to be added to the Emerald Waterways fleet in 2017, a year promising amazing things for the river cruise world.

Emerald Liberte


Launched: January 2017 | Occupancy: 138 passengers

Length: 361 ft (110.03 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fares are per person based on two adults sharing a stateroom/suite except single staterooms/suites. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Scenic Tours (UK) Limited trading as Emerald Waterways and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. Savings are based on two adults sharing a stateroom/suite and is based on the difference between the full brochure fare and the early booking selling fare. Wine, beer and soft drinks are included with lunch and dinner and may exclude certain brands and is subject to the cruise lines T&C’s. Balcony suites and above will receive a premium drinks package including unlimited drinks on-board for the duration of your cruise. Drinks package is not combinable with any other offer. Flights are based on London, Norwich, East Midlands, Bristol, Humberside, Leeds/Bradford, Newcastle, Aberdeen, Manchester, Birmingham, Glasgow or Edinburgh departures; all other regional flights are available at a supplement and are subject to availability. Indoor pool/cinema is not available on Emerald Radiance (Douro Cruise) instead there is a serenity pool on the sun deck. WiFi service cannot be guaranteed and is subject to the cruise lines terms and conditions. Tours may not be suitable for guests with mobility restrictions, are subject to change and further t&c’s apply. Please note itineraries are subject to change. Balcony suites and above can choose from one added benefit, €200 per stateroom or unlimited drinks, these are subject to the cruise line T&Cs. E&OE.

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