ROL Cruise customer experience rating 4.8/5 


Based on 3437 reviews

A poor service!

09 Dec 2018

I would have thought that by now (9th December) I would have received an itinerary for the cruise that I had booked about a year ago and which has just been moved forward almost a full month. I would like this information so that I can make arrangements for my journey to Heathrow. I would also like to add that the referred to phone call was the first time that I became aware that ROL was my travel agent - up to this point I thought that it acted solely as an advertising agency. I think that this shows what a lack of communication there has been with me.

Great service well worth using them

09 Dec 2018

Speedy good service covered everything I needed to do and gave advice about cabin options.

I would use & recommend you again.

09 Dec 2018

Very friendly & helpful operators.

Fab

09 Dec 2018

Booking process and service excellent

A great professional service.

09 Dec 2018

From start to finish, everything, including a couple of phone backs, was dealt with efficiently, helpfully and professionally.

ROL top shop!

09 Dec 2018

Very helpful and informative

I can not fault it.

09 Dec 2018

The service was very good indeed. Very good information given, once your rep knew that we were looking for a return cruise from Southampton to a warm destination. We have cruised with you before, and have enjoyed our experience every time. We do not want to cruise and return with a flight, unless it is organised as a package totally with R O L service. And of course the price has to suit us. We look forward to our cruise in May.

Great experience

08 Dec 2018

Briiliant service!! Will always recommend to anyone. Helpful and professional.

ALWAYS BOOK WITH ROL

08 Dec 2018

yes was very informative of the cruise, we have book about 8 cruises with ROL EXCELLANT SERVICE I HAVE TOLD PEOPLE ABOUT ROL AND HAVE BOOKED WITH THEM

Secrets of the Douro & Lisbon

Cruise Code: 1292369

Incredible Festive Savings!

The Deluxe River Cruise Promotion

Read more

Explore the rivers of Europe in complete comfort with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

GRATUITIES INCLUDED*

INCREDIBLE SAVINGS*

SHORE EXCURSIONS INCLUDED*

FREE UNLIMITED DRINKS PACKAGE FOR ALL BOOKINGS*

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Earn up to 6,440 cruise miles

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Your ROL Cruise package


What's included

  • Incredible savings included!
  • Free unlimited drinks package for ALL BOOKINGS
  • Spacious full board accommodation on board Europe’s most innovative cruise ships
  • All meals throughout your river cruise from a healthy buffet breakfast to a five-course à la carte menu
  • Gratuities are included
  • Complimentary Wi-Fi
  • Complimentary bicycles for use ashore in select destinations
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Bottled water restocked daily in your cabin
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • First-class service from an English-speaking crew

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Explore the rivers of Europe in luxury with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

 

 

Your Itinerary


Show itinerary as:

  • Emerald Radiance

    Your Ship


    Emerald Radiance

    Emerald Waterways

    Emerald Waterways
    View
  • Porto, Portugal

    Day 1-2

    Porto, Portugal

    31 Aug 2019 to 01 Sep 2019

    The Douro river snakes its way throughout the sloping green terraced hillsides of Portugal’s Douro Valley, renowned for its vineyards.

    Destination guide
  • Day 2-3


    Pinhao, Portugal

    01 Sep 2019 to 02 Sep 2019

  • Day 3


    Vega Terron, Portugal

    02 Sep 2019

    The small town of Vega de Terron, close to the border with Spain Destination guide

  • Salamanca, Spain

    Day 4

    Salamanca, Spain

    03 Sep 2019

  • Pocinho, Portugal

    Day 5

    Pocinho, Portugal

    04 Sep 2019

    The northern village of Pocinho is the end point of a stunning Linha do Douro train ride through the Douro Valley

    Destination guide
  • Regua, Portugal

    Day 6

    Regua, Portugal

    05 Sep 2019

    Close to a nature reserve is Peso de Régua, a riverside town which monopolised the port wine industry in the 1800s

    Destination guide
  • Porto, Portugal

    Day 7-8

    Porto, Portugal

    06 Sep 2019 to 07 Sep 2019

    The Douro river snakes its way throughout the sloping green terraced hillsides of Portugal’s Douro Valley, renowned for its vineyards.

    Destination guide
  • Lisbon

    Day 8-11

    Lisbon

    07 Sep 2019 to 10 Sep 2019

    Follow in the footsteps of the world’s greatest explorers as you wind your way through Lisbon’s cobblestone streets. Take in the tree-lined squares, ancient castles and colourful cityscape of Portugal’s capital city.

    Destination guide

The Ship


New in 2017, Emerald Radiance navigates the beautiful Douro, giving guests the chance to enjoy the famous Portuguese climate and the beautiful vineyard-strewn panoramas. Emerald Radiance boasts extensive, exceptional open-air public spaces – so guests can enjoy a barbecue on the Sun Deck or take a plunge in the open-air pool. The Emerald Radiance will explore Portugal’s Douro region, navigating the eponymous river Douro. Dissecting some of Europe’s most beautiful vineyards and wine-producing villages, the river Douro evocatively stretches through beautiful backdrops on either bank. Fittingly, the bespoke Emerald Radiance has been lovingly designed and built to complement the jaw-dropping scenery unfolding before the ship’s bow.

Emerald Radiance


Launched: January 2017 | Occupancy: 112 passengers

Length: 292 ft (89.00 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fares are per person based on two adults sharing a stateroom/suite except single staterooms/suites. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Scenic Tours (UK) Limited trading as Emerald Waterways and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. Savings are based on two adults sharing a stateroom/suite and is based on the difference between the full brochure fare and the early booking selling fare. Wine, beer and soft drinks are included with lunch and dinner and may exclude certain brands and is subject to the cruise lines T&C’s. Flights are based on London, Norwich, East Midlands, Bristol, Humberside, Leeds/Bradford, Newcastle, Aberdeen, Manchester, Birmingham, Glasgow or Edinburgh departures; all other regional flights are available at a supplement and are subject to availability. Indoor pool/cinema is not available on Emerald Radiance (Douro Cruise) instead there is a serenity pool on the sun deck. WiFi service cannot be guaranteed and is subject to the cruise lines terms and conditions. Tours may not be suitable for guests with mobility restrictions, are subject to change and further t&c’s apply. Please note itineraries are subject to change. E&OE.

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