ROL Cruise customer experience rating 4.8/5 


Based on 4411 reviews

Excellent customer service

20 Feb 2019

Excellent customer service - far better than trying to do it yourself online!

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

Between Lyon and Nice

Cruise Code: 1292397

Limited Availability - Please do not delay

The Deluxe River Cruise Sale

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Explore the rivers of Europe in complete comfort with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

GRATUITIES INCLUDED*

INCREDIBLE SAVINGS*

FREE DRINKS WITH LUNCH & DINNER*

SHORE EXCURSIONS INCLUDED*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 6,890 cruise miles

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Your ROL Cruise package


What's included

  • Complimentary wine, beer and soft drinks with lunch and dinner
  • Spacious full board accommodation on board Europe’s most innovative cruise ships
  • All meals throughout your river cruise from a healthy buffet breakfast to a five-course à la carte menu
  • Gratuities are included
  • Complimentary Wi-Fi
  • Complimentary bicycles for use ashore in select destinations
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Bottled water restocked daily in your cabin
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • First-class service from an English-speaking crew
  • Brexit Travel Assurance - no price increase guarantee

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Your Itinerary


Show itinerary as:

  • Emerald Liberte

    Your Ship


    Emerald Liberte

    Emerald Waterways

    Emerald Waterways
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  • Lyon, France

    Day 1-2

    Lyon, France

    25 May 2019 to 26 May 2019

    Lyon is an ancient French city located at the junction of the river Rhône and Saône with over a 2,000 years of history.

    Destination guide
  • Chalon-Sur-Saône, France

    Day 3

    Chalon-Sur-Saône, France

    27 May 2019

  • Beaune, France

    Day 3

    Beaune, France

    27 May 2019

  • Macon, France

    Day 4

    Macon, France

    28 May 2019

  • Tournon, France

    Day 5

    Tournon, France

    29 May 2019

  • Avignon, France

    Day 6

    Avignon, France

    30 May 2019

  • Arles, France

    Day 7-8

    Arles, France

    31 May 2019 to 01 Jun 2019

  • Nice

    Day 8-11

    Nice

    01 Jun 2019 to 04 Jun 2019

The Ship


Specially commissioned to sail the Rhône and Saône as part of our Sensations of Southern France river cruise, Emerald Liberté is one of three Star-Ships added to the Emerald Waterways fleet in 2017. Custom-built to provide the most exhilarating and authentic experiences cruising through France, the Emerald Liberté will skilfully navigate the rivers Rhône & Saône when she enters into service in 2017. The standards of service, attention to food, and knowledge of wine you’d expect in France will be sewn into the very essence of the Emerald Liberté – providing on-board experience comparable with world class boutique hotels. Completing the Sensations of Southern France itinerary, the ship exudes the same relaxed spirit as the lands which surround the rivers it sails upon. Travelling from Lyon to Avignon, the Emerald Liberté will explore culturally-rich and enigmatic cities before dissecting the wine regions and charming Mediterranean settlements of France. The Emerald Liberté is just one of three new ships to be added to the Emerald Waterways fleet in 2017, a year promising amazing things for the river cruise world.

Emerald Liberte


Launched: January 2017 | Occupancy: 138 passengers

Length: 361 ft (110.03 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fares are per person based on two adults sharing a stateroom/suite except single staterooms/suites. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Scenic Tours (UK) Limited trading as Emerald Waterways and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. Savings are based on two adults sharing a stateroom/suite and is based on the difference between the full brochure fare and the early booking selling fare. Wine, beer and soft drinks are included with lunch and dinner and may exclude certain brands and is subject to the cruise lines T&C’s. Flights are based on London, Norwich, East Midlands, Bristol, Humberside, Leeds/Bradford, Newcastle, Aberdeen, Manchester, Birmingham, Glasgow or Edinburgh departures; all other regional flights are available at a supplement and are subject to availability. Indoor pool/cinema is not available on Emerald Radiance (Douro Cruise) instead there is a serenity pool on the sun deck. WiFi service cannot be guaranteed and is subject to the cruise lines terms and conditions. Tours may not be suitable for guests with mobility restrictions, are subject to change and further t&c’s apply. Please note itineraries are subject to change. E&OE.

Emerald Waterways guarantee no price increase or surcharges on our advertised Emerald Waterways cruises or tour prices when booked before 29th March 2019. Emerald Waterways reserve the right to withdraw our offers at any time.

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