ROL Cruise customer experience rating 4.8/5 


Based on 4454 reviews

good personal and efficient service

22 Feb 2019

Quick efficient service Polite and informative members of staff.

I will use ROL cruise in the future, they seem to care.

22 Feb 2019

I would certainly recommend them for being a helpful and friendly service.

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Prompt and effective service.

21 Feb 2019

Investigated our particular requirements, and obtained an acceptable solution in short time. Responded promptly to telephone calls.

No comunication from ROL said they would, very unhappy

21 Feb 2019

We have been promised 4 times that they would ring us back and still haven't. We have been customers for years and feel very let down

Good customer relations

21 Feb 2019

Dealt with the same person on several occasions who understood my requirements and assisted with my purchase.

Gerald did so well !!

21 Feb 2019

Rol always helpful

Magic of the Irrawaddy & Discoverer

Cruise Code: 1292472

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Earn up to 11,190 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Spacious full board accommodation on board Europe’s most innovative cruise ships
  • All meals throughout your river cruise from a healthy buffet breakfast to a five-course à la carte menu
  • Gratuities are included
  • Complimentary Wi-Fi
  • Complimentary bicycles for use ashore in select destinations
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Complimentary wine, beer and soft drinks with lunch and dinner
  • Bottled water restocked daily in your cabin
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • Return economy flights from a selection of airports
  • First-class service from an English-speaking crew
  • Brexit Travel Assurance - no price increase guarantee

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

Irrawaddy Explorer - Emerald Waterways


Day

Port

Date

Due Depart


Day 1

Port :

Depart UK

Date :

19 Sep 2019

Due - Departs :

19 Sep 2019


Day 4-7

Port :

Inle Lake

Date :

22 Sep 2019

Due - Departs :

25 Sep 2019


Day 9

Port :

Mingun

Date :

27 Sep 2019

Due - Departs :

27 Sep 2019


Day 9

Port :

Ava

Date :

27 Sep 2019

Due - Departs :

27 Sep 2019


Day 10

Port :

Monywa

Date :

28 Sep 2019

Due - Departs :

28 Sep 2019


Day 11

Port :

Yandabo

Date :

29 Sep 2019

Due - Departs :

29 Sep 2019


Day 11

Port :

Hnaw Kone

Date :

29 Sep 2019

Due - Departs :

29 Sep 2019


Day 13

Port :

Tan Kyi

Date :

01 Oct 2019

Due - Departs :

01 Oct 2019


Day 14

Port :

Salay

Date :

02 Oct 2019

Due - Departs :

02 Oct 2019


Day 15

Port :

Magwe

Date :

03 Oct 2019

Due - Departs :

03 Oct 2019


Day 15

Port :

Minhla

Date :

03 Oct 2019

Due - Departs :

03 Oct 2019


Day 16-17

Port :

Pyay (Prome)

Date :

04 Oct 2019

Due - Departs :

05 Oct 2019


Day 19

Port :

Arrive UK

Date :

07 Oct 2019

Due - Departs :

07 Oct 2019


The Ship


Irrawaddy Explorer


Star Rating

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* Terms and Conditions


Emerald Waterways guarantee no price increase or surcharges on our advertised Emerald Waterways cruises or tour prices when booked before 29th March 2019. Emerald Waterways reserve the right to withdraw our offers at any time.

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