ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Secrets of the Cyclades

Cruise Code: 1297417

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Suite from:

£5,202pp

Single from:

£11,214

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 11,214 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Esprit

    Your Ship


    Crystal Esprit

    Crystal Cruises

    Crystal Cruises
    View
  • Athens/Piraeus, Greece

    Day 1

    Athens/Piraeus, Greece

    23 Jun 2019

    Magnificent Athens combines the fascinations of the ancient world with unique modern architecture.

    Destination guide
  • Day 2


    Delos

    24 Jun 2019

  • Mykonos, Greece

    Day 2-3

    Mykonos, Greece

    24 Jun 2019 to 25 Jun 2019

    Once a glamorous hang-out, embrace the elegant allure of this perfect Greek paradise and revel in its history, culture and scenic wonders

    Destination guide
  • Day 3


    Paros Island, Greece

    25 Jun 2019

  • Day 4


    Patmos, Greece

    26 Jun 2019

  • Santorini Thira, Greece

    Day 5

    Santorini Thira, Greece

    27 Jun 2019

    Look down on the deep blue waters of the four-mile-wide lagoon from an amphitheatre of whitewashed dwellings perched atop the caldera’s precipice.

    Destination guide
  • Chania/Souda, Greece

    Day 6

    Chania/Souda, Greece

    28 Jun 2019

    The city of Chania is divided in two parts - the old town and the new town which coexist harmonically - each with their own charms. The old town however, is the beating heart of Chania and exudes true beauty with its cobbled streets, narrow alleyways and listed buildings from different eras - some of which have been transformed in restaurants or shops.

    Destination guide
  • Day 7


    Neapolis

    29 Jun 2019

  • Day 7


    Elafonisos

    29 Jun 2019

  • Athens/Piraeus, Greece

    Day 8

    Athens/Piraeus, Greece

    30 Jun 2019

    Magnificent Athens combines the fascinations of the ancient world with unique modern architecture.

    Destination guide

The Ship


An entirely new class of luxury yachting lifestyle has been introduced with the launch of the Crystal Esprit. Sleek and nimble, the boutique yacht features a shallow draft that allows it to visit secluded harbours, coves and islands that are simply not accessible to larger cruise ships. New itineraries, excursions and activities – all designed with the yacht’s size in mind – enable you to maximize your engagement with the destination in ways not previously possible aboard a ship. The Crystal Esprit features a variety of watersports equipment that can be used directly from the marina deck aft. Snorkel or swim in the inviting waters of the Adriatic or Seychelles; water ski and jet ski, or paddle a kayak in the early morning quiet. For the ultimate experience, embark on a two passenger underwater adventure on the submersible or a high-performance Wider 32 speed boat ride for the thrill seekers. Alternatively, The Esprit’s activity director will help you plan your day on the water or ashore, with a variety of excursions or suggestions for personal discovery.

Crystal Esprit


Launched: December 2015 | Occupancy: 62 passengers

Tonnage: 3,341 tons | Length: 931 ft (283.77 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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