ROL Cruise customer experience rating 4.8/5 


Based on 4453 reviews

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Prompt and effective service.

21 Feb 2019

Investigated our particular requirements, and obtained an acceptable solution in short time. Responded promptly to telephone calls.

No comunication from ROL said they would, very unhappy

21 Feb 2019

We have been promised 4 times that they would ring us back and still haven't. We have been customers for years and feel very let down

Good customer relations

21 Feb 2019

Dealt with the same person on several occasions who understood my requirements and assisted with my purchase.

Gerald did so well !!

21 Feb 2019

Rol always helpful

Outstanding

21 Feb 2019

As always the service I receive from the Rol staff is outstanding

Excellent service

21 Feb 2019

The ROL representative was extremely helpful and I was very impressed with the vice. Yes I would recommend the company

More excellent service from an A1 travel agency.

21 Feb 2019

The service received from ROL is excellent. They do everything they can to help the customer, and if they need to call back they do so quickly. I have used this company for a number of years and would not dream of using any other travel agent. Well done ROL.

Unforgettable Douro - Porto to Porto

Cruise Code: 1299166 / Voyage Code: DOUR201019.1

Offer ends 28 Feb 2019

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 6,490 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Scenic Freechoice – a choice of sightseeing activities throughout your journey
  • Scenic Enrich experiences – unforgettable and exclusive events
  • Scenic Sundowners – exclusive hosted cocktails in a stunning location (on selected sailings)
  • Fly from a selection of UK airports
  • All-inclusive luxury river cruising on board a 5 star Scenic Space-Ship
  • Butler service for all guests (excludes Russia)
  • Complimentary premium branded beverages all day, everyday (excludes Russia)
  • The freedom of e-bikes (excludes Asia, Russia and Portugal)
  • Expert local guides
  • All tipping and gratuities
  • Up to six dining options, from casual to fine dining
  • Exclusive Scenic Tailormade GPS for self-guided touring (excludes Asia, Russia and Portugal)
  • Authentic local entertainment
  • Cruise Directors to guide and assist
  • Complimentary wi-fi (excludes Asia)
  • Overseas transfers
  • Brexit Travel Assurance - no price increase guarantee
  • Plus, book an Ocean View cabin or above by 8.30pm 28th February 2019 and receive a Champagne Gift Box with our compliments

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Portugal’s Douro River winds its way through towns that have somehow managed to preserve their distinctive culture, and way of life, even as the world all around them has succumbed to change. From elegant Lamego to Regua and Vega de Terron you’ll find that people still ply their traditional trades in the historic pockets of the Douro Valley. The vineyards that grace the banks of the Douro are worked the way vineyards in the region always have been. The wines they produce, from the many highly loved varieties of port, to their fine unfortified reds and whites, are as rich and plentiful as ever. The fare is as honest and as delicious as it was in days of yore. And, most refreshing of all, the communities are every bit as friendly, and welcoming.

Your Itinerary


Show itinerary as:

Your Ship:

Scenic Azure - Scenic River Cruises


Day

Port

Date

Due Depart


Day 5

Port :

Vega de Terron

Date :

24 Oct 2019

Due - Departs :

24 Oct 2019


Day 7

Port :

Pinhao

Date :

26 Oct 2019

Due - Departs :

26 Oct 2019


The Ship


As the only Scenic ship sailing the Douro in Portugal, the 5-star Scenic Azure allows you to make the most of your time on-board. With the same all-inclusive luxury experience that has become synonymous with Scenic and just 96 passengers, guests can enjoy a more intimate and relaxed atmosphere. Launched in 2016, Scenic Azure marries cutting-edge technology with the opulent flourishes you’ve come to expect from Scenic. Developed to negotiate the meandering flow of the majestic Douro, this 265 foot Space-Ship affords a truly blissful experience for those seeking a break amid the scenic splendor of this exquisite waterway. The 5-star Scenic Azure boasts the same all-inclusive luxury experience that has become synonymous with Scenic. From unlimited complimentary drinks to on-shore excursions, it's all included and pre-planned to ensure you make the most of your time on the Douro. Whether you're docked in a sunny port or sailing the waters, you'll soon discover that this ship has been constructed primarily for the enjoyment of our guests. With innovative new technology, your Space-Ship Scenic Azure will be your gracious floating hotel as you cruise the waterways of Portugal. From the moment you step on board you’ll be spoilt for choice. From our wide selection of dining options right down to your pillow menu, you’ll enjoy the ultimate in all-inclusive luxury, every moment of the day. On board you’ll have full access to a gym, special on board entertainment, Wi-Fi internet and of course luxuriously appointed suites to retire to at the end of the day. Your Cruise Director, as well as every member of our hospitable on board team, are on hand to make sure you make the most of every minute of your time on board your Space-Ship.

Scenic Azure


Occupancy: 96 passengers

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Scenic guarantee no price increase or surcharges on our advertised Scenic cruises or tour prices when booked before 29th March 2019. Scenic reserve the right to withdraw our offers at any time.

Book a 7 night cruise or more in an Ocean View cabin or above by 8.30pm Thursday 28th February 2019 and receive a Champagne Gift Box with our compliments. Based on one per booking, UK mainland address only.

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