ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

British Isles Discovery

Cruise Code: 1301592

Buy One Get One FREE

Plus Book A Junior Suite Ocean View (JS) & above and receive FREE Car Parking

Buy One Get One Free Launch Promotion

2 passenger travels for free with this incredible buy one get one free promotion with Cruise & Maritime Voyages

Read more

Welcome to the 2019 No-Fly Promotion with Cruise and Maritime Voyages, including the incredibly popular BUY ONE GET ONE FREE promotion! 

This exclusive ROL Cruise promotion cannot be booked anywhere else so do not delay in booking your preferred cabin today – you won’t want to miss out!

Cruising from as little as £489pp and with a whole world out there just waiting to be discovered, there’s no better way to explore than on board the much loved Cruise & Maritime Voyages ships – Astoria, Magellan, Marco Polo and the new flagship Columbus

FREE CAR PARKING*

BUY ONE GET ONE FREE*

FREE CABIN UPGRADES*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 4,619 cruise miles

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Your ROL Cruise package


What's included

  • Enjoy incredible savings with Buy One Get One FREE Fares!
  • Half price single cabins available - limited availabilty
  • Comfortable cabin accommodation
  • Full board cruising plus afternoon teas and late night snacks
  • Welcome and farewell Captain’s cocktail
  • Stylish entertainment, cabarets and popular classical interludes
  • Daytime activity programme
  • Guest speakers and daytime activities
  • Club Class - meet like minded passengers for games of bridge, cards, backgammon and more
  • Wide range of leisure facilities to enrich your time on board
  • Sterling on board

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

MS Marco Polo - Cruise & Maritime Voyages


Day

Port

Date

Due Depart


Day 1

Port :

Cardiff

Date :

22 Apr 2019

Due - Departs :

22 Apr 2019


Day 2

Port :

St Mary's, Scilly Isles

Date :

23 Apr 2019

Due - Departs :

23 Apr 2019


Day 4

Port :

At Sea

Date :

25 Apr 2019

Due - Departs :

25 Apr 2019


Day 8

Port :

At Sea

Date :

29 Apr 2019

Due - Departs :

29 Apr 2019


Day 12

Port :

Cardiff

Date :

03 May 2019

Due - Departs :

03 May 2019


The Ship


The 22,080grt Bahamian flagged Marco Polo with her handsome traditional profile, beautiful teak decks and distinctive dark blue hull is a classic ocean liner. She can accommodate up to 800 guests within a warm and friendly atmosphere that reflects a truly intimate cruise experience. Marco Polo is fully stabilised and air conditioned and has eight passenger decks serviced by three main lobbies and four lifts. The Marco Polo cruise ship offers a wide range of public facilities including the impressive Waldorf Restaurant offering a traditional two sitting fixed time dining option and, as an alternative more informal experience, the stylish Marco’s Bistro. There are five main lounge areas. The Magellan Deck offers the theatre style Marco Polo Lounge; the elegant Captain’s Club, a perfect venue for pre-dinner cocktails with the resident pianist; relaxing Palm Garden, with wonderful panoramic ocean views; and the stylish Columbus Lounge where the head barman will soon get to know your favourite drink. Completing the quintet is Scott’s Bar, located on Amundsen Deck, an ideal spot for night owls. Other amenities on board the ms Marco Polo include the well stocked Livingston Library, the Nansen Card Room, an Internet Café a shopping arcade and photo gallery, the beautifully appointed Jade Wellness Centre, which offers hairdressing & beauty treatments, fitness and exercise equipment, and sauna and massage facilities. There is an outdoor swimming pool, three whirlpools and a medical centre. In addition, and in keeping with her heritage, the Amundsen Deck offers a traditional walk around promenade. There is a good selection of comfortable cabin accommodation ranging from standard to de luxe with 70% of cabins on board the Marco Polo cruise ship having an ocean view. Category options are priced generally according to position, size and facilities.

MS Marco Polo


Launched: January 1965 | Occupancy: 800 passengers

Tonnage: 22,080 tons | Length: 578 ft (176.18 m)

Star Rating

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Cabins



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* Terms and Conditions


Prices are per person based on two adults sharing, except single cabins, may increase or be withdrawn at any time. Offers apply to new bookings only. Booking conditions of Reader Offers Ltd and South Quay Travel & Leisure Ltd trading as Cruise & Maritime Voyages apply. Cruise & Maritime Voyages are offered for sale in the UK by South Quay Travel & Leisure Ltd trading as Cruise & Maritime Voyages. Offers advertised apply to new bookings only. Savings are based on two adults sharing a cabin and is based on the difference between the full fare and the current buy one get one free promotional price. Subject to availability. Free car parking at the port is for tiered on voyage and cabin grade booked. 

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