ROL Cruise customer experience rating 4.7/5 


Based on 2280 reviews

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Phoned me back straight away very helpful

20 Sep 2018

Full information quick call back

Helpful service

20 Sep 2018

Helpful. Understanding of the product and explained in detail.

Easy to do

20 Sep 2018

I will recommend the company and certainly look again if I decide to cruise in 2020.

Very helpful and informative looking forward to my cruise

20 Sep 2018

Very helpful and informative looking forward to my cruise

great service

19 Sep 2018

very friendly and helpful sales assistant

Would highly recommend

19 Sep 2018

Excellent service as usual

They really know their stuff

19 Sep 2018

Quickly understood what we were looking for and steered us carefully through the options. Very helpful and informed advice. Of course we will continue to do business with ROL

First booking

19 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies.

Book ROL the dependable specialists

19 Sep 2018

Worry free booking as usual

Excellent customer service

19 Sep 2018

Easy to deal with in relation to cabin size and cabin situation. I forgot to confirm that my cabin was in a quiet area (no noise from disco or theatre) so I rang back. There was just a message so I decided not to leave my number, but a lady picked up my call and rang me yesterday evening. She confirmed that any cabin problems are highlighted on your system so that customers can be advised in advance. I thought this was excellent. In he past we had a cruise with Cunard with a cabin that was right above the entertainment area and no peace until after 1 am every morning!

The Best!!!

19 Sep 2018

Having used ROL many times for Cruises and recently booked another, ROL have consistently provided excellent service. Thoroughly recommended.

Waterways of Holland & Belgium

Cruise Code: 1302261

The All-Inclusive No-Fly promotion

Exclusive FREE on board spend + FREE all-inclusive drinks package

Rivers & Waterways of Europe

The All-Inclusive No-Fly promotion | FREE on board spend + FREE drinks package

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Discover the beauty of Europe's rivers from the dramatic waterways of Germany, elegant Seville, culinary delights of France to the vibrant Holland.

NO-FLY CRUISING

EXCLUSIVE FREE ON BOARD SPEND OF UP TO £150*

RIVER CRUISING*

FREE ALL-INCLUSIVE DRINKS PACKAGE*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 699 cruise miles

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Your ROL Cruise package


What's included

  • No-fly River cruising
  • Exclusive FREE on board spend of up to £150
  • Free all-inclusive drinks package on board for all bookings
  • Just a deposit required to secure your preferred cabin
  • Earn Cruise Miles with every booking and use them off your future bookings with ROL Cruise
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues.
  • All evening entertainment, including cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Discover the beauty of Europe's rivers from the dramatic waterways of Germany, elegant Seville, culinary delights of France to the vibrant Holland.

Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
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  • Southampton

    Day 1

    Southampton

    08 Nov 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Day 2


    North Sea Canal

    09 Nov 2019

  • Amsterdam, Netherlands

    Day 2-3

    Amsterdam, Netherlands

    09 Nov 2019 to 10 Nov 2019

    Although equally famous for its rebellious contemporary edginess, Amsterdam is a picturesque city with a fascinating history and rich artistic heritage.

    Destination guide
  • Rotterdam, Netherlands

    Day 4

    Rotterdam, Netherlands

    11 Nov 2019

  • Day 4


    Nieuwe Maas

    11 Nov 2019

  • Ghent, Belgium

    Day 5

    Ghent, Belgium

    12 Nov 2019

    Ghent is located in the Flemish Region of Belgium and it is the country’s oldest city with archaeological evidence revealing human existence in the area as far as the Stone Age and Iron Age.

    Destination guide
  • Day 5


    Ghent-Terneuzen Canal

    12 Nov 2019

  • Day 6


    Western Scheldt river

    13 Nov 2019

  • Antwerp, Belgium

    Day 6-7

    Antwerp, Belgium

    13 Nov 2019 to 14 Nov 2019

    Lying on the banks of the Belgium’s river Scheldt, Antwerp is the country’s second largest city and endlessly charming.

    Destination guide
  • Day 7


    Western Scheldt river

    14 Nov 2019

  • Southampton

    Day 8

    Southampton

    15 Nov 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Named after the Scottish home of the Royal Family. Still smaller than most cruise ships today, there are 710 cabins and suites and generous public space for the 1,300 guests on board. The main restaurant is Ballindalloch (named after the Speyside village and castle), while the two other formal restaurants are Avon and Spey – named after two of Scotland’s most beautiful salmon rivers. There’s a comfy pub with occasional live music or comedy, cabaret and shows in the Neptune Lounge, or drift away with a cool drink and spectacular seascapes in the Observatory Lounge.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time. Offers apply to new bookings only. Some ports may require a tender. Fred Olsen’s enjoyment promise T&Cs apply. On board spend is for selected grades depending on voyage booked, is per cabin/room and is tiered depending on grade booked. Drinks package is subject to the cruise lines T&Cs. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

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