ROL Cruise customer experience rating 4.8/5 


Based on 4383 reviews

Exstreamly helpful.

17 Feb 2019

Christine was so helpful and found me a great cruise, she took time to listen to my requests and found the perfect holiday.q

Very helpful

17 Feb 2019

Helpful person to speak to, relaxed and happy to spend time discussing if necessary.

ROL the agent we trust

17 Feb 2019

We are regular clients of ROL. Leona was really helpful in helping us choose the right cabin and great at explaining the various benefits of the deal.

Top quality service as usual.

17 Feb 2019

I dealt with Liam and he was very good and the booking was completed very quickly and with all the info that was needed. The service was excellentas always.

As already said First Class as usual.

17 Feb 2019

First Class as usual. Everything went well and sorted in no time at all.

We have booked with them many times which shows how satisfied we are with t

17 Feb 2019

They contacted us immediately once we expressed an interest in this holiday and delivered a prompt and efficient service

Very poor documentation which does not cover what is advertised

17 Feb 2019

Booking Reference QB211859 Quite poor documentation. I was told that the insurance with Saga would be dealt with separately by Saga. There is no information on when this will happen. If Saga could not insure then the deposit would be refunded. There is no mention of this on the booking information supplied nor is there an any information on when the balance is due.

Highly Recommended!

17 Feb 2019

Friendly, very knowlegeable, experienced & practical

Repeat Customer Satisfied

17 Feb 2019

Good understanding of my requirements and efficient reaction

Swift and helpful service

17 Feb 2019

Very swift response and very helpful.

Excellent Service

15 Feb 2019

I booked originally because they had quoted £300 less that another agent for an identical package. Then,when I had a couple of queries, I was absolutely stunned, that instead of replying by email, they took the trouble to phone me. And took me step by step through my quest for further information. Excellent Service

Cruise the World

15 Feb 2019

I have always found the process excellent, the staff explain everything clearly and if later you have any questions you just have to call back, very polite and patient. We always recommend to friends.

No-Fly Canary Islands at Christmas & New Year

Cruise Code: 1302471 / Voyage Code: L1933

FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2

The 2019/20 Ultimate Choice Promotion

Read more

As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend of up to £400 when booking an Ocean View room or above when you book with ROL Cruise

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

CHOOSE FROM: FREE ALL-INCLUSIVE DRINKS PACKAGE & GRATUITIES OR 3 CRUISES FOR THE PRICE OF 2*

EXCLUSIVE FREE ON BOARD SPEND*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 10,398 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Exclusive FREE on board spend
  • Choose from: FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend (amount varies depending on voyage, please enqure at time of booking) when booking an Ocean View room or above when you book with ROL Cruise

Your Itinerary


Show itinerary as:

Your Ship:

Balmoral - Fred Olsen Cruise Lines


Day

Port

Date

Due Depart


Day 2-4

Port :

At Sea

Date :

23 Dec 2019

Due - Departs :

25 Dec 2019


Day 6

Port :

At Sea

Date :

27 Dec 2019

Due - Departs :

27 Dec 2019


Day 12

Port :

At Sea

Date :

02 Jan 2020

Due - Departs :

02 Jan 2020


Day 14-15

Port :

At Sea

Date :

04 Jan 2020

Due - Departs :

05 Jan 2020


The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time. Some ports may require a tender. Advertised tours and tickets will be at an additional cost. On board spend is per room and tiered depending on room and cruise booked. Drinks package & gratuities are subject to the cruise lines T&Cs. Room upgrades are subject to availability at the time of booking and only applicable to selected sailings. Northern lights and wildlife sightings are not guaranteed. 3 for 2 cruises - All three cruises must be booked in one transaction with the same lead name. Further T&Cs apply. Fred. Olsen Cruise Lines Cashback T&Cs apply on applicable sailings. Oceans members discounts are tiered dependant on membership level. Enjoyment promise terms and conditions apply. Please note, Ultimate Choice promotion ends 8.30pm Thursday 28th February 2019. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

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