ROL Cruise customer experience rating 4.8/5 


Based on 3844 reviews

Roll on next January

17 Jan 2019

My booking was made so easy thanks to Katie.

Friendly, knowledgeable advice about the ship and very efficient booking

17 Jan 2019

Didn’t have to wait long to speak to an agent who was friendly, gave set helpful advice and made the whole booking process easy and efficient. Met ROL Reid first last tour on a South Africa cruise who were genuinely friendly and explained the benefits. First time we’ve used you to book will do again. Thanks to Katie who dealt with me.

calm flowing waters

17 Jan 2019

Member of staff introduced herself and told me I can get back to her for any queries. She answered the questions I had and told me rest of the info she had to pass on. For me this is a holiday of a lifetime but she steered me through all the important stuff calmly.

Excellent service

17 Jan 2019

Every thing about the booking

Excellent overall service

17 Jan 2019

All aspects and personal knowledge of my profile

First class service

16 Jan 2019

The adviser we spoke to was extremely knowledgeable and very helpful. We would certainly book with ROL again and recommend ROL to others interested in cruising.

very good service

16 Jan 2019

always good service would recommend them to a friend

Excellent service

16 Jan 2019

Very helpful and patient. Booked a cruise with no problem. Would recommend.

GREAT SERVICE

16 Jan 2019

Speedy reply to my call, knowledgabe approachable agent who listened to my request and was able to help immediately. When he put me on hold in order to speak to the cruise line, rather than keep me listening to the awful music he said that he would call me back which he did in a very short space of time.

This must be the best

16 Jan 2019

Had not used ROL previously, but quite impressed with the initial contact and the follow up. No pressure sales, just the facts and they were quick in obtaining all the relevant information to enable us to make a decision. All paperwork arrived initially by email within 30 minutes, all correct. Staff were helpful, informative and polite, excellent service.

Swift telephone response

16 Jan 2019

Answered telephone without very long wait. Helpful. Rang back when they said they would. Answered questions straight away without demanding name and endless details first, eg "how much for a single" got an answer without providing name, DOB, email etc etc which other operators do.

As I have said a pleasant phone call with your colleague

16 Jan 2019

Arlene spent some very useful time finding out and answering cabin detail queries on the Marco Polo for me and giving me comprehensive details of the organisation of the holiday. She made the booking a very pleasant activity.

Norway Winter

Cruise Code: 1302492 / Voyage Code: L2002

FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2

The 2019/20 Ultimate Choice Promotion

Read more

As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend of up to £400 when booking an Ocean View room or above when you book with ROL Cruise

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

CHOOSE FROM: FREE ALL-INCLUSIVE DRINKS PACKAGE & GRATUITIES OR 3 CRUISES FOR THE PRICE OF 2*

EXCLUSIVE FREE ON BOARD SPEND*

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Earn up to 0 cruise miles

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Your ROL Cruise package


What's included

  • Exclusive FREE on board spend
  • Choose from: FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend (amount varies depending on voyage, please enqure at time of booking) when booking an Ocean View room or above when you book with ROL Cruise

Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
    View
  • Newcastle

    Day 1

    Newcastle

    18 Mar 2020

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide
  • Day 2-3


    At Sea

    19 Mar 2020 to 20 Mar 2020

  • Day 4


    Narvik, Norway

    21 Mar 2020

  • Alta, Altafjord, Norway

    Day 5-7

    Alta, Altafjord, Norway

    22 Mar 2020 to 24 Mar 2020

    A Norway cruise is unlike any other. Embark on a voyage of discovery to picturesque Fjords, encompassing mountains and Glaciers.

    Destination guide
  • Tromsø, Norway

    Day 8

    Tromsø, Norway

    25 Mar 2020

    A Norway cruise is unlike any other. Embark on a voyage of discovery to picturesque Fjords, encompassing mountains and Glaciers.

    Destination guide
  • Bodo, Norway

    Day 9

    Bodo, Norway

    26 Mar 2020

    Situated on a beautiful stretch of coastline in Northern Norway, Bodo offers a truly remarkable experience. You can admire the midnight sun from Mount Ronvikfjellet or take a stroll along the chalk-white beach.

    Destination guide
  • Day 10-11


    At Sea

    27 Mar 2020 to 28 Mar 2020

  • Newcastle

    Day 12

    Newcastle

    29 Mar 2020

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide

The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time. Some ports may require a tender. Advertised tours and tickets will be at an additional cost. On board spend is per room and tiered depending on room and cruise booked. Drinks package & gratuities are subject to the cruise lines T&Cs. Room upgrades are subject to availability at the time of booking and only applicable to selected sailings. Northern lights and wildlife sightings are not guaranteed. 3 for 2 cruises - All three cruises must be booked in one transaction with the same lead name. Further T&Cs apply. Fred. Olsen Cruise Lines Cashback T&Cs apply on applicable sailings. Enjoyment promise terms and conditions apply. Please note, Ultimate Choice promotion ends 8.30pm Thursday 28th February 2019. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

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