ROL Cruise customer experience rating 4.7/5 


Based on 2699 reviews

Thanks to a very helpful employee of ROL

20 Oct 2018

I was called initially to cancel a holiday booked for Nov. 2019 which was to celebrate our 50th wedding anniversary. We were going to Myanmar which had long been a dream for us. On hearing our disappointment, Shannon Crick, who called us pulled out all the stops to find an alternative which she did. We were unable to have the same dates, but are very pleased to be going. Not so happy about additional costs, but we have accepted this. Well done to Shannon

Professional and friendly the perfect mix

19 Oct 2018

Very helpful very professional.

Excellent service.

19 Oct 2018

Very efficient and professional gave us all the information that we needed to book our cruise. Explained everything in detail all in all a very pleasant experience.

They take time to ensure you are completely happy with your choices 🤩😍😎

19 Oct 2018

The customer service team were caring making sure that they understood what my request was and processing that request in a very effecient way. All though you cannot see them you get the feeling that it is service with a smile and no request is too much trouble. I woukd definatley and infact do recommend ROL

ROL CRUISE`S SERVICE IS FIRST CLASS

19 Oct 2018

They explained ,the booking procedure clearly and I was able to pay the £600 deposit in two half's .

Great service

19 Oct 2018

Friendly,efficient and informative.

😃😃😃

19 Oct 2018

Excellent service from Jo and very helpful. I came away fully satisfied that I achieved a great holiday deal.

Prompt, polite and helpful.

19 Oct 2018

Prompt, polite and helpful.

Brilliant communication skill

19 Oct 2018

So far so good . . . COMMUNICATION WISE . ALL INFOS SUPPLIED . I am just looking for the actual services in the cruise .

I gave you 5 stars !!!

19 Oct 2018

Very helpful, informative and someone who cared.

Excellent service

18 Oct 2018

Yes I would recommend ROL cruise for their excellent service not only on our original booking but with our transfer of 2020 cruise to 2019.

Well worth the telephone call.

18 Oct 2018

The cruise we inquired about was booked with no problems, all our queries were solved. Having dealt with Readers Offers in the past I knew I would get satisfaction.

Great service

18 Oct 2018

Phoned to book and the staff were very helpful. I opted to receive all the holiday information by post and it arrived within a couple of days. Would definitely book with them again.

Best service ever

18 Oct 2018

It was exceptional service as we changed a few things and it was no trouble. Gerald was the representative.

Welcome to Scandinavia

Cruise Code: 1303104 / Voyage Code: L1923

Enjoy a Free All-Inclusive Drinks Package

Free All-Inclusive 2019/20 Drinks Upgrade Promotion

Read more

Offer ends 31 Oct 2018

Embark on a voyage of a hassle-free and relaxing cruise holiday with Fred. Olsen Cruise Lines. On one of the below voyages you will also enjoy a FREE all-inclusive drinks upgrade meaning you will not have a big bar bill to worry about paying at the end. The drinks upgrade will include selected house wines, beers, spirits and soft drinks, all day and evening at no extra cost! So what are you waiting for? Book your dream cruise today! But please do not delay, this limited time offer ends 31st October 2018.

EARN EXCLUSIVE CRUISE MILES

FREE DRINKS UPGRADE*

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Inside from:

£999pp

Outside from:

£1,199pp

Balcony from:

£1,999pp

Suite from:

£2,199pp

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 4,398 cruise miles

Learn More

Your ROL Cruise package


What's included

  • FREE upgrade to All Inclusive drinks
  • Earn exclusive Cruise Miles
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • All evening entertainment, including cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Embark on a voyage of a hassle-free and relaxing cruise holiday with Fred. Olsen Cruise Lines. On this voyage you will also enjoy a FREE all-inclusive drinks upgrade meaning you will not have a big bar bill to worry about paying at the end. The drinks upgrade will include selected house wines, beers, spirits and soft drinks, all day and evening at no extra cost! So what are you waiting for? Book your dream cruise today! But please do not delay, this limited time offer ends 31st October 2018.

Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
    View
  • Newcastle

    Day 1

    Newcastle

    08 Sep 2019

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide
  • Day 2


    At Sea

    09 Sep 2019

  • Oslo, Norway

    Day 3

    Oslo, Norway

    10 Sep 2019

    A Norway cruise is unlike any other. Embark on a voyage of discovery to picturesque Fjords, encompassing mountains and Glaciers.

    Destination guide
  • Day 3


    Cruising Oslofjord

    10 Sep 2019

  • Day 4


    Helsingborg, Sweden

    11 Sep 2019

    On the sunny west coast of Sweden's southern Gotland province, with a sweeping panorama across the Sound Waterway separating it from Denmark's Zealand, the attractive little city of Helsingborg offers a perfect snapshot of contemporary Sweden. From here you can travel along the coast to the stately manor house and parklands of Sofriero, summer residence of the late king. Or to the picturesque fishing village of Old Viken.

  • Copenhagen, Denmark

    Day 5

    Copenhagen, Denmark

    12 Sep 2019

    With its ancient castles, brightly coloured houses and sculpture of a certain little mermaid, wandering around Copenhagen can sometimes feel like you’ve walked into a storybook.

    Destination guide
  • Day 6


    Fredericia, Denmark

    13 Sep 2019

  • Day 7


    Arendal, Norway

    14 Sep 2019

  • Day 8


    At Sea

    15 Sep 2019

  • Newcastle

    Day 9

    Newcastle

    16 Sep 2019

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide

The Ship


Named after the Scottish home of the Royal Family. Still smaller than most cruise ships today, there are 710 cabins and suites and generous public space for the 1,300 guests on board. The main restaurant is Ballindalloch (named after the Speyside village and castle), while the two other formal restaurants are Avon and Spey – named after two of Scotland’s most beautiful salmon rivers. There’s a comfy pub with occasional live music or comedy, cabaret and shows in the Neptune Lounge, or drift away with a cool drink and spectacular seascapes in the Observatory Lounge.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time. Offers apply to new bookings only. Some ports may require a tender. Fred Olsen’s enjoyment promise T&Cs apply. Drinks package is subject to the cruise lines T&Cs. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

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