ROL Cruise customer experience rating 4.8/5 


Based on 5472 reviews

Pleasing experience

23 May 2019

I spoke to John Hull on several occasions he was very helpful but not *****. The day I booked our trip I spoke to Karen who was v pleasant as John was not working that day. Very happy I was given direct number. We saw the cruise/experience in the Tomes.

Excellent accessible personal service.

23 May 2019

Aden, whom I communicated with, was very patient, answering all my queries. He was knowledgable about the boat and it helped that he had first hand experience. He was obviously keen to get my custom but I was not over-pressurising.

Friendly, efficient service.

23 May 2019

The lady I spoke to (Leona) was very pleasant and helpful and was able to answer all my queries. I have used ROL before and would certainly recommend them as they have very good offers.

Very happy.

23 May 2019

The young lady I spoke to couldn't have been more helpful,efficient and pleasant. It was a pleasure to have had her as an adviser. Thank you.

Excellent service.

23 May 2019

No problems booking. Kelly made it easy, answering all questions promptly and clearly.

ROL is the efficient & friendly cruise booking service

23 May 2019

Caroline was very friendly & helpful & dealt with our booking in an efficient way. The confirmation came through on e-mail very swiftly, but we are still waiting for the "hard copies" We like dealing with ROL as they usually recognize who I am and have the necessary information readily available

Very helpful and efficient service.

23 May 2019

Very helpful when we had to change our cruise for medical reasons.

Great customer service!

22 May 2019

The lady was very helpful, she listened to what I wanted, phoned back with the relevent information, gave me thinking time and then gad great patience through the booking process

Great holiday bookers.

22 May 2019

Always a good experience i am always telling people.

Great Company

22 May 2019

The lady I spoken was very helpful and knowledgeable

Excellent service

22 May 2019

Excellent service

Helpful staff

22 May 2019

Karen who answered my phone call was extremely helpful and knowledgeable about the new Saga ship and I decided on the spot to book a cruise.

Mystery Cruise

Cruise Code: 1303118 / Voyage Code: L1924

Offer ends 31 May 2019

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Earn up to 0 cruise miles

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Your ROL Cruise package


What's included

  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Add an all-inclusive drinks package from only £19pp per night
  • Fred. Olsen Brexit Promise
  • Plus, Book by 8:30pm 31st May 2019 and receive a John Lewis Gift Card worth up to £100

Experience the Difference

  • Exclusive Cruise Miles rewards programme – saving you £££’s off future cruises

  • Award-Winning Cruise Agent with over 50 awards to date

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Expert staff with over 1,000 years of combined travel expertise offering 5★ service

  • Operating for over 25 years as a cruise only specialist

  • Brexit Protection Guarantee

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Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
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  • Newcastle

    Day 1

    Newcastle

    16 Sep 2019

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide
  • Day 2-11


    At Sea

    17 Sep 2019 to 26 Sep 2019

  • Newcastle

    Day 12

    Newcastle

    27 Sep 2019

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide

The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

 

All-inclusive drinks package is from £19per person, per night for bookings made in advance of six nights or more. The on board booking price will be from £29per person, per night. Cruise lines terms & conditions apply. The “All-Inclusive Drinks Upgrade for F.OCL Cruise Holidays”, shall include, where possible, selected house beers, house cider in cans, house wines, house spirits, draught (post-mix on pump) soft drinks and mineral or spring water by the glass.;

Fred. Olsen are so confident that Brexit won’t affect your cruise with them that should the cruise be cancelled due to the UK leaving the EU, they will give you a full refund and a free cruise. What’s more, once a cruise has been booked and the deposit paid, Fred. Olsen Cruise Lines also promises that there will be no additional supplements or surcharges directly related to Brexit, on the confirmed price. There is the security of ABTA and ATOL protection and their Enjoyment Promise giving real peace of mind. Plus Shore Tours and purchases on board our ships are priced in Pounds Sterling – so you can explore the world without worrying about exchange rates. With 170 years of sailing heritage behind them, they’ve seen many changes over the years, but what has never changed is their focus on giving guests the best possible experience, wherever and whenever they sail with us. With Fred. Olsen you can always book with confidence.

Fred. Olsen Brexit Promise Terms & Conditions: If your Fred. Olsen cruise is cancelled due to reasons directly related to Brexit, the cost of your cruise fare will be refunded, and a voucher for the value of the original cruise fare will be issued to use on a future Fred. Olsen cruise. Applicable to new bookings made from 03/04/19. The Brexit Promise only applies to Passengers who have contracted directly with FOCL and excludes cruises on vessels operated by FOCL but booked through third Party operators. Additional costs will not be refunded including, but not limited to, items such as hotel rooms, car parking, transport and insurance. Once a cruise has been booked and the deposit paid, FOCL also promises that there will be no additional supplements or surcharges directly related to Brexit, on the confirmed price (but this does not apply if the booking is changed at the guest’s request after acceptance of the original booking). The Brexit Promise may be withdrawn for new bookings at any time without notification. In addition, FOCL’s Terms and Conditions apply.

John Lewis Gift Card is based on one per booking, 7 nights or more, is tiered on cabin grade booked and is for UK mainland addresses only.

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