ROL Cruise customer experience rating 4.8/5 


Based on 4913 reviews

Good experience

21 Mar 2019

Leona was very knowledgeable and felt very confident in booking with you.

Excellent

21 Mar 2019

Excellent service as usual getting me an unbelievable deal on Celebrity

The ladie called on the phone was EXTREMELY helpful

21 Mar 2019

The staff on the phone a ladie called Joe was EXTREMELY HELPFUL

very good booking experience, all my questions and queries answered to my s

21 Mar 2019

new booking experience very good and agent very helpful

Professional , knowledgeable , helpful and efficient .

21 Mar 2019

Professional , knowledgeable , helpful and efficient . Excellent "loyalty" scheme .

Positive

21 Mar 2019

Opertor was great and very helpful - product seems to be value for money however what upsets is when you have booked really early and then a couple of months before travelling you see the same deal far cheaper - understand that need to fill boats etc however those who book early should not loose out.

Very helpful staff and accommodative as well.

21 Mar 2019

Yes. Gerard was very helpful and courteous.

First-class service

21 Mar 2019

They always reply promptly and knowledgeably to any query I might have about my booking. I wouldn't book with any other cruise company.

Straightforward

21 Mar 2019

Straightforward booking call with Gerald who could not have been more helpful.

Impressed

21 Mar 2019

Professional, personable and helpful.

Got back to me promptly and as advised , got a good deal , cabin as request

20 Mar 2019

On first call , helpful , informative and answered all my questions

Always happy to serve

20 Mar 2019

Excellent service, answered all the questions and sorted out all the queries.

Always a pleasurable experience to book with knowledgable people. Thank you

20 Mar 2019

Definitely book with them again, friendly and knowledgable staff.

Mystery Cruise

Cruise Code: 1303118 / Voyage Code: L1924

3 Cruises for the Price of 2

Read more

Offer ends 24 Mar 2019

Book any of the 2019 cruises below AND any of the brand new 2020/21 cruises you can pick a 3rd cruise and enjoy the cheapest for FREE! To view the list of 2020/21 cruises available please click here

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

FREE ON BOARD SPEND*

3 CRUISES FOR THE PRICE OF 2*

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Earn up to 5,798 cruise miles

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Your ROL Cruise package


What's included

  • FREE on board spend
  • 3 Cruises fro the price of 2
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL
  • Plus, book by 8.30pm 24th March 2019 and receive a FREE case of six fine wines
  • Add an all-inclusive drinks package from only £19pp per night

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
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  • Newcastle

    Day 1

    Newcastle

    16 Sep 2019

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide
  • Day 2-11


    At Sea

    17 Sep 2019 to 26 Sep 2019

  • Newcastle

    Day 12

    Newcastle

    27 Sep 2019

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide

The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and conditions: Prices are per person based on two adults sharing, except single rooms, and may increase or be withdrawn at any time. Offers apply to new bookings only. Ports may require a tender. On board spend is tiered per room. Regional and Premium Class flights will incur supplementary costs and may require an additional overnight stay. Flights are currently out of date range and will be confirmed closer to departure. Three for two offer isn’t combinable with the free gratuities offer and is valid for bookings made up to 31st May 2019 inclusive. All three holidays must be booked in one transaction with the same lead name; one holiday booking must be for a 2019 departure, the second and third cruises can be for any departure year. The value of the lowest price cruise will be divided into three with one third of this value deducted from each of the three bookings. Free cruise value will be calculated after any applicable deal or promotion has been applied. The standard deposit or full payment will be due at the time of booking for each cruise, as dictated by departure date, fare type or duration. Further cruise line T&Cs apply. Free gratuities are subject to the cruise line’s T&Cs and are not combinable with the three for two offer. Enjoyment promise T&Cs apply. Cruise Miles T&Cs apply. Fred. Olsen T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

Case of six fine wines is for bookings on 7 night cruises or more in Ocean View cabins or above when booked by 8.30pm 24th March 2019. Offer is based on one per booking, for UK mainland addresses only. Offer is not combinable with any other ROL Cruise added value. If a different added value has been advertised elsewhere, you will have the choice of one or the other. 

All-inclusive drinks package is from £19per person, per night for bookings made in advance of six nights or more. The on board booking price will be from £29per person, per night. Cruise lines terms & conditions apply. The “All-Inclusive Drinks Upgrade for F.OCL Cruise Holidays”, shall include, where possible, selected house beers, house cider in cans, house wines, house spirits, draught (post-mix on pump) soft drinks and mineral or spring water by the glass.;

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