ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Iceland

Cruise Code: 1303715

Receive a number of exclusive ROL Cruise benefits

Including FREE on board spend, FREE Car Parking or Door-to-Door Transfers OR 3 Cruise for the Price of 2!

The Official 2019/20 Launch Promotion

Receive a number of exclusive ROL Cruise benefits

Read more

Below you will be taken on an epic journey to all corners of the world, all whilst being wowed at the incredible benefits on offer to you. From the tantalising islands of Indonesia to the alluring rhythms of South America, this truly is the best time to discover the world. And, as the official No.1 Cruise Specialists for Fred. Olsen Cruise Lines, we are here to help you explore your dream destinations in the very best way we can! 

FREE ON BOARD SPEND*

FREE CAR PARKING OR FREE DOOR-TO-DOOR TRANSFER OR 3 CRUISES FOR THE PRICE OF 2*

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Earn up to 1,849 cruise miles

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Your ROL Cruise package


What's included

  • FREE on board spend - amount varies depeding on voyage booked
  • FREE car parking ot door-to-door transfers or 3 cruises for the price of 2!
  • Fred. Olsen Enjoyment Promoise (excludes sailings of 4 nights or less)
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues.
  • All evening entertainment, including cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Boudicca

    Your Ship


    Boudicca

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
    View
  • Dover

    Day 1

    Dover

    18 Jun 2019

    Fred Olsens home UK Port

  • Day 2-3


    At Sea

    19 Jun 2019 to 20 Jun 2019

  • Day 4


    Eskifjordur, Iceland

    21 Jun 2019

  • Day 5


    Eyjafjörður

    22 Jun 2019

  • Akureyri, Iceland

    Day 5-6

    Akureyri, Iceland

    22 Jun 2019 to 23 Jun 2019

    On your journey to Akureyri you will make your way thorugh the longest fjord in Iceland, Eyjafjordur. If your looking for culture then head to Listagil, "Street of the Arts", the centre of arts, crafts and design in Akureyri. Take an excursion to the Myvatn Natural Baths or a polar flight to Grimsey.

  • Isafjordur

    Day 7

    Isafjordur

    24 Jun 2019

    From Isafjordur you can experience the wildlife and history of Vigur Island, or enjoy a boat trip which takes you to the stunning beaches of Hornstandir. Alternatively stay in Isafjordur and discover what its like to live at latitude 66° north.

  • Reykjavik, Iceland

    Day 8-9

    Reykjavik, Iceland

    25 Jun 2019 to 26 Jun 2019

    Reykjavik is a city where resplendent nature meets cool cultural attractions, You’ll soon find that a visit here certainly won’t be a run of the mill city break.

    Destination guide
  • Day 10-11


    At Sea

    27 Jun 2019 to 28 Jun 2019

  • Day 12


    Kirkwall, Orkney Islands, Scotland, United Kingdom

    29 Jun 2019

  • Day 13


    At Sea

    30 Jun 2019

  • Dover

    Day 14

    Dover

    01 Jul 2019

    Fred Olsens home UK Port

The Ship


Boudicca was the heroic warrior queen of the British Iceni tribe. And we like to think our truly British, world class cruise ship lives up to the name. Up to 800 people can enjoy a cruise on board Boudicca – not the thousands to be found on most ships these days – so there’s plenty of space for everyone. And our cruise ship is small enough to reach shores many rival cruise ships cannot. Inside, indulge yourself at the Tintagel and Four Seasons Restaurants. Lounge around on the Lounge Deck, or in one of our two Jacuzzis. Or splash around in one of our three pools. And when the sun’s shining, our tasty poolside buffet will hit the spot. There’ll be days and nights to remember on board Boudicca.

Boudicca


Launched: February 2006 | Occupancy: 880 passengers

Tonnage: 28,388 tons | Length: 674 ft (205.44 m)

Star Rating

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Cabins



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* Terms and Conditions


Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

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