ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

City Overnights

Cruise Code: 1303732

Fred Olsen Cruises

Read more

Please note we may be experiencing difficulty with our solo pricing and the fares may be incorrect. A single supplement will apply, unless stated otherwise. Please call for correct pricing.

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Earn up to 899 cruise miles

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Your ROL Cruise package


What's included

  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues.
  • All evening entertainment, including cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Please note we may be experiencing difficulty with our solo pricing and the fares may be incorrect. A single supplement will apply, unless stated otherwise. Please call for correct pricing.

Your Itinerary


Show itinerary as:

  • Braemar

    Your Ship


    Braemar

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
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  • Southampton

    Day 1

    Southampton

    24 Nov 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Antwerp, Belgium

    Day 2-3

    Antwerp, Belgium

    25 Nov 2019 to 26 Nov 2019

    Lying on the banks of the Belgium’s river Scheldt, Antwerp is the country’s second largest city and endlessly charming.

    Destination guide
  • Day 4


    At Sea

    27 Nov 2019

  • Day 5-6


    Santander, Spain

    28 Nov 2019 to 29 Nov 2019

  • Bordeaux, France

    Day 7-8

    Bordeaux, France

    30 Nov 2019 to 01 Dec 2019

    Bordeaux is a UNESCO World Heritage Site and it offers everything from breathtaking views and picturesque locations, to incredible museums and churches. Its current shape and form with the classical and neoclassical buildings was heavily influenced by the Age of Enlightenment during the 18th century.

    Destination guide
  • Day 8


    Cruising Gironde & Garonne Rivers

    01 Dec 2019

  • Day 9


    At Sea

    02 Dec 2019

  • Southampton

    Day 10

    Southampton

    03 Dec 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Braemar will capture your senses - with large windows, polished wood, shining brass fittings and decadent fabrics. A five-deck high atrium area and cascading decks at the stern give Braemar space and intimacy in perfect balance. Have a tasty lunch at the Palms Café and a delicious dinner at our grand Thistle and Grampian restaurants. Refresh at the Marquee poolside bar, or have a cosy drink in our Morning Light Pub. Spin to the music at the Neptune Lounge, and take afternoon tea at the Coral Club. Leave the world behind in our serene Atlantis Spa, and surround yourself with horizon, as you walk the promenade.

Braemar


Launched: January 2008 | Occupancy: 929 passengers

Tonnage: 24,344 tons | Length: 537 ft (163.68 m)

Star Rating

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Cabins



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* Terms and Conditions


The pricing that is showing for solo travellers are incorrect due to a fault with the system. Please call our reservation team for correct fares.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

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